Vendor-Neutral Conference Program

Explore The Government Sessions

Debuting this year, Interop ITX introduces a track focused on government, which is historically our largest attendee sector. While many of the challenges IT leaders in the enterprise and government face are universal, this track will provide tailored education specific to the constraints and opportunities that are specific to those in federal, state, and local government. In addition to technology evaluation and deployment, we’ll focus on issues like procurement and regulatory compliance and help government IT professionals develop a technology roadmap for the future including strategies that are unique to them.

Led by Jonathan Feldman, Chief Information Officer for the City of Asheville, North Carolina, the Government Track provides a range of topics and advice critical for those working in government IT. Speakers will include CIOs and technology executives working in government environments, representatives from the US Digital Service and Johns Hopkins University Center for Government Excellence, as well as companies creating unique solutions for the public sector. Sessions will focus on enabling public services and civic engagement while ensuring privacy and public safety, covering everything from must-have capabilities like security and data management to emerging tools like chatbots and drones.

Government Track Chair: Jonathan Feldman

Jonathan Feldman is Chief Information Officer for the City of Asheville, North Carolina, where his penchant for business disruption have helped him to create positive change in government. During Jonathan’s leadership, the City has been recognized nationally and internationally for improving services to citizens and reducing expenses through digital practices, cloud computing, and innovations with civic technology. Jonathan was named a top CIO to follow by the Huffington Post three years in a row, and has been honored with a Frost & Sullivan CIO Impact Award. He’s an expert on cloud computing, digital transformation, effective civic engagement, and high performance leadership. He is a co-author of Code For America’s book, Beyond Transparency, enjoys coaching new and mid-career IT leaders, and tweets about work life and digital technology at @_jfeldman.

Government Review Board

Paul Dillmuth, IT Manager, Domestic Nuclear Detection Office
Ed Ruiz, Senior Director of Information Technology, Association of Schools & Programs Public Health

Don't miss these hot sessions:

Bringing Alexa & Waze to Government Digital Transformation

Date: Wednesday, May 2
Time: 4:00pm - 4:50pm
Pass Type: All Access, Conference
Format: Conference Session
Government isn’t usually known for its innovation, but the Town of Cary, North Carolina, is helping to change that perspective. The Town is embarking on journey that puts the citizen in the center of everything it does to build new services. The goal is to connect and engage with the community where they are, with the technology they use every day -- in their homes, cars and in their pockets.

Building on affordable platforms in use today, the Town of Cary has created an Amazon Alexa skill and utilizes Waze and text messaging to help its residents. Learn about the Town’s vision from its "gadget girl" Mayor Pro Tem and its CIO about their experiences on this journey, including the good, the bad, the unexpected, and what's next.

Lori Bush
Mayor Pro Tem at Town of Cary; Technical Lead at Cisco

Five Reasons You Want More Women Working in Government IT

Date:  Thursday, May 3
Time:  1:00pm - 1:50pm
Pass Type: All Access, Conference
Format: Conference Session

Women currently hold about one in four computing jobs in the US and quit their technical jobs at twice the rate as their male counterparts, and within the government sector, women hold fewer higher-paying jobs and are less represented within technical positions. But we all know that. We’ve seen the statistics. We could approach the issue from why this isn’t fair to women, and those reasons would be completely valid. But what if we looked at this issue from the perspective of why your team or agency within government will improve by having more women among your ranks? Consider:

1. Your group's collective IQ will be higher. Seriously. And, no, it isn’t because women have higher IQs.

2. Your team will be happier and more productive. Numerous studies show that teams with more women are not only more positive and happier environments, but they also get more work done.

3. Your group will have better ideas. Not because women have better ideas, but because mixed gender teams are more likely to propose and embrace more creative ideas.

4. You will have better insights into how your teams work will impact citizens. When problems are solved by all-male teams, the insight into how the solution will impact and be accepted by citizens is limited. Broader diversity within teams extends your team’s demographic insight.

5. You’ll expand your own network. By adding more women to your team, you automatically improve your own access to a much broader network, which means you have far more resources to call up to help your agency address initiatives or challenges you’re facing.

Now that you’re convinced, how can you make it happen? We’ll explore a few ways to make government jobs more welcoming for women (and those usually end up making everyone else happier as well).

Lisa Abeyta
Founder & CEO, APPCityLife

The Government Concierge: How AI Chatbots Make Governments More Accessible and Efficient

Date:  Thursday, May 3
Time:  4:00pm - 4:50pm
Pass Type: All Access, Conference
Format: Conference Session

Local government leaders want to make city and county hall more open and accessible while simultaneously getting pressure to do more with less. Consequently, customer service and citizen-facing portals like websites and apps are not meeting citizens' customer service expectations. SMS chatbots that enable citizens to ask questions, report issues, send messages, and solve problems in real time can help solve that problem. This session will discuss case studies on how Citibot is becoming the “concierge” for citizens interacting with their government through SMS and social media messenger apps, as it leverages the AWS AI platform and integrates into government CRM and other software systems through its open API.

Bratton Riley
CEO, Citibot, LLC