2010 Speaker List
Hear from IT leaders and industry experts in more than 100 sessions at the leading business technology event.
Thomas Randall
Operations Vice President, BT Americas
Tom Randall is a Vice President with BT Americas. Having been both a CIO as well as running a data center on Wall Street, he understands what it takes to make IT successful in supporting enterprise business objectives.
Sessions
Principles of Effective IT Management - Day One Monday, October 18, 2010, 9:00 AM-4:30 PM
This two day tutorial focuses on specific steps you can take to improve your IT organization, business model, tools, staffing and skill levels, as well as your policies and operational procedures. In an environment of constant change, IT accountability has taken on new levels of urgency. IT departments regularly struggle with staffing levels, turnover, burnout, lack of credibility, or end-user and managerial dissatisfaction. If you're questioning how to satisfy the end user, control or cut costs, and still offer a balanced and fulfilling career progression to IT professional staff, we have answers for you.
Course Outline
* How to develop a new framework for the business of IT
* How to formalize policies and processes
* How to map the organization to new business models and processes
* How to re-engage your technology roadmap post recession
* How to manage customer expectations and set customer service levels
* How to develop end-user and IT buy-in
* How to build executive management commitment
* Know the critical success factors * How to make it all happen
You Will Learn
Principles that can develop or enhance your own IT policies, processes, organization, and practices, thus creating a more effective IT business unit.
Who Should Attend
* Directors and managers of IT organizations or units
* IT and IS professionals
* Anyone who needs to realign IT with the business
Hear from past attendees of Principles of Effective IT Management:
-If I implement just a few of the gems he provided I will improve my IT department in big ways. Tom was very impressive.
-This workshop was perfect as it touched on a lot of activities that are currently being worked on or are in process to be implemented.
-Thomas was an excellent presenter, who related with everything that my business is going through at the moment.
-Best speaker I've seen in ages. Very relevant to my work.
-Very impressed with this workshop.
-Without a doubt, this has been one of the most informative classes I have attended in the past three years I have been attending Interop.
-I was one of the lucky people who managed to attend Principles of Effective Management. The information presented is going to be very beneficial as I work towards improving my IT department process.
Principles of Effective IT Management - Day Two Tuesday, October 19, 2010, 9:00 AM-4:30 PM
This two day tutorial focuses on specific steps you can take to improve your IT organization, business model, tools, staffing and skill levels, as well as your policies and operational procedures. In an environment of constant change, IT accountability has taken on new levels of urgency. IT departments regularly struggle with staffing levels, turnover, burnout, lack of credibility, or end-user and managerial dissatisfaction. If you're questioning how to satisfy the end user, control or cut costs, and still offer a balanced and fulfilling career progression to IT professional staff, we have answers for you.
Course Outline
* How to develop a new framework for the business of IT
* How to formalize policies and processes
* How to map the organization to new business models and processes
* How to re-engage your technology roadmap post recession
* How to manage customer expectations and set customer service levels
* How to develop end-user and IT buy-in * How to build executive management commitment
* Know the critical success factors * How to make it all happen
You Will
Learn Principles that can develop or enhance your own IT policies, processes, organization, and practices, thus creating a more effective IT business unit.
Who Should Attend
* Directors and managers of IT organizations or units
* IT and IS professionals
* Anyone who needs to realign IT with the business Y
Hear from past attendees of Principles of Effective IT Management:
-If I implement just a few of the gems he provided I will improve my IT department in big ways. Tom was very impressive.
-This workshop was perfect as it touched on a lot of activities that are currently being worked on or are in process to be implemented.
-Thomas was an excellent presenter, who related with everything that my business is going through at the moment.
-Best speaker I've seen in ages. Very relevant to my work.
-Very impressed with this workshop.
-Without a doubt, this has been one of the most informative classes I have attended in the past three years I have been attending Interop.
-I was one of the lucky people who managed to attend Principles of Effective Management. The information presented is going to be very beneficial as I work towards improving my IT department process.
