2010 Speaker List

Hear from IT leaders and industry experts in more than 100 sessions at the leading business technology event.

Ted Schadler

Vice President, Principal Analyst, Forrester Research Inc.

Ted serves Content & Collaboration professionals. With 23 years of experience in the technology industry, Ted advises clients in a wide variety of industries on the effect of technology on the workforce and workforce productivity. His research focuses on workforce technologies, including instant messaging and Web conferencing, smart mobile devices that increase collaboration and team productivity, telepresence and videoconferencing, cloud email and collaboration tools, and the consumerization of IT.

Ted is the co-author of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (Harvard Business Review Press, September 2010). Social, mobile, video, and cloud Internet services give consumers and business customers more information power than ever before. To win customer trust and business, companies must empower their employees to directly engage with and solve the problems of empowered customers using these same technologies.

It is through this empowered lens that the "consumerization of IT" makes sense: employees solving customer and business problems using readily available technology that they master first at home — social, mobile, video, and cloud. This management book helps CIOs and IT organizations engage directly with business managers and employees to build an empowered strategy: understanding which employees are workforce "HEROes" — highly empowered and resourceful operatives, implementing empowering collaboration and innovation programs, creating a new empowered security architecture, and supporting HEROes with the right technology platforms.


  Building the Business Case for Social and Collaborative Technologies
  Is SaaS Email Ready for the Enterprise?