2010 Speaker List
Hear from IT leaders and industry experts in more than 100 sessions at the leading business technology event.
Vice President of Sales, NTRglobal
Wednesday, October 20, 2010, 11:40 AM-12:00 PM
The State of The Service Desk Market is Ready for a New SaaS Gameplan
The Enterprise service desk market is poised for a rapid growth in SaaS because it offers rapid deployment. Traditional premise-based solutions are difficult to deploy, take too long to integrate or beg a RIP approach. SaaS IT service desk tools designed with an ITIL modular approach offer a cost effective gameplan. Integration between the SaaS IT service desk tool and other IT service management (ITSM) tools in the enterprise environmentsis a key selection criteria. Learn more in this session.