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Vice President of Sales, NTRglobal
The State of The Service Desk Market is Ready for a New SaaS Gameplan
The Enterprise service desk market is poised for a rapid growth in SaaS because it offers rapid deployment. Traditional premise-based solutions are difficult to deploy, take too long to integrate or beg a RIP approach. SaaS IT service desk tools designed with an ITIL modular approach offer a cost effective gameplan. Integration between the SaaS IT service desk tool and other IT service management (ITSM) tools in the enterprise environmentsis a key selection criteria. Learn more in this session.