Hear from IT leaders and industry experts in more than 100 sessions at the leading business technology event.
Director of Customer Service Applications, Pitney Bowes Inc.
Cecilia Fung is the Director of Customer Service Applications of Pitney Bowes Inc., a complete end to end solution provider of marketing, software and mailing solutions. Ms. Fung manages the service management system that connects with BlackBerry and Pocket PCs for 2,000 field service reps in US. She has spoken in several mobility events previously because of the successful implementation of mobile solutions in the field service area. Currently she is also implementing workforce optimization systems in US, International and Canada service teams that enables automated scheduling and job assignment. In her previous role as Director of Quality and Process Improvement, she received the National Women of Color Award in Science and Technology - IT Leadership, a prestigious award for women from corporation and government in the nation. She also led the IT organization to achieve Capability Maturity Model Integration (CMMI) Level 3 for software development, ie. Institutionalized process for the entire IT organization across the globe as well as successfully outsourced all applications and maintenance development to their India partner. She worked with PriceWaterhouseCoopers as senior consulting manager prior to Pitney Bowes in many strategic, outsourcing and systems implementation engagements. She has an International MBA in York University and Institut des Enterprise de Provence as well as an undergraduate degree in Psychology and French Literature from University of Manitoba. She has lived in many countries across the world and speak several languages fluently.
Join us for a rare opportunity to hear from managers and users putting mobility into practice across a wide array of applications. We’ll examine what works, what doesn’t, and what key requirements have been identified for the next generation of applications. We’ll also explore cost issues and how to make the best decisions regarding the marriage of applications and mobility.