Principles of Effective IT Management
May 6-7, 2012 8:30am-4:30pm
Instructor:Thomas Randall
Operations Vice President,
BT Americas
This two day tutorial focuses on specific steps you can take to improve the effectiveness of your IT organization and ensure alignment with the business you support. We will focus on critical policy areas and the translation of those policies into standard operating procedure through the development and implementation of core ITIL processes. In an environment of constant change, IT accountability has taken on new levels of urgency. IT departments regularly struggle with staffing levels, turnover, burnout, lack of credibility, or end-user and managerial dissatisfaction. If you're questioning how to satisfy the end user, control or cut costs, determine the best sourcing options by category of work effort, and still offer a balanced and fulfilling career progression to IT professional staff, we have answers for you. Most importantly, over the 15 years this course has been offered at Interop, we have learned how to engage you and your fellow classmates to help each other through sharing what is working and why.
Day by Day Overview
Day 1
- How to develop a new framework for the business of IT
- How to formalize policies and processes and put them into practice
- How to map the organization to meet the demands of global, 24x7 business
- How to define projects and ensure end user satisfaction and IT recognition
Day 2
- How to manage end user and management expectations
- How to engage stakeholders as accountable parties in critical decisions
- How to build executive management commitment
- How to manage critical vendor relationships
- How to make it all happen through consideration of multiple sourcing options
You Will Learn
Principles that can develop or enhance your own IT policies, processes, organization, and practices, thus creating a more effective IT business unit.
Who Should Attend
- Directors and managers of IT organizations or units
- IT and IS professionals
- Anyone who needs to realign IT with the business
Hear from past Principles of Effective IT Management’s attendees
“Very good workshop.”
“Much appreciate the blunt honesty, can't stand a speaker that dances around political correctness and sugar coats reality - excellent speaker”
“I thought Tom gave a great talk - I really liked his use of personal experiences from his work background - and I really appreciated his candid discussion“
“Due to the passion and interest the speaker has for the subject matter, this has made all the difference to the delivery of the subject matter. Kudos to Mr. Randall!”
“I am extremely glad that I attended Tom's session. He has crystalized so many IT management principles, practices and objectives and communicated them in an open and pragmatic way. This was one of the best two-day, professional decisions I've ever made. I consider his slides and information a future go to resource. It was a privilege to learn from him. Thanks, Tom.”
“I think the speaker was really enthusiastic about the subject and that made it really enjoyable to listen and hear what advice he had.”
“Great course to get the brain thinking about deep IT items again.”
“A very excellent session. Spot on examples from abundant theories that is applicable. Thank You Tom, and Interop!”
“Well worth the two days out of the office. Thomas is a star!!”
“This was an excellent workshop. Very informative with great information and guidance. I would recommend it to anyone involved in IT.”
“One of the best workshops I have ever attended.”
“I thoroughly enjoyed the entire time. I would love to have more time to learn from and talk with Tom. His experience, attitude, approach and insight are invaluable to me and to the IT community. Thank you for the opportunity to learn from him.”
