IT Management Theme
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IT Management Track

Choose from full day, focused education on key IT management topics. Attend the two day IT Leadership Summit to become an effective leader who can anticipate and implement technology strategies to drive business value. Attend the two day Principles of Effective IT Management program to develop or enhance IT policies, processes, organization, and practices, or choose from our conference sessions and free programs.

Conference Sessions

Tuesday

Thursday

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Tuesday, May 8
2:30 PM–3:30 PM Capacity Planning 101 Location: Room 4 Modeling your business requirements and associated system loads gives key information for building and managing successful Enterprise operations. Knowing what you want out of the system - your business information needs and the technology required to satisfy those needs - is the formula for business success. Few managers clearly understand how these pieces fit together (business process and technology). Technology keeps changing - and we will always be learning. Capacity Planning models provide a framework to identify what you know about your business workflows, and link what you know to the right technology required to support your business needs. Proper hardware platform selection can significantly reduce implementation risk. Attendee will receive Capacity Planning Tools (CPT) enabling them to model their existing and future data center environment. The CPT analysis translates processing loads on the existing hardware infrastructure to predicted throughput and utilization on the upgraded platform solution. Presentation will review capacity planning fundamentals (user requirements, network suitability analysis, platform sizing) and demonstrate how Capacity Planning Tools can be used to perform the design analysis. Online sites will be shared for free documentation and CPT updates. Speaker - Dave Peters, Manager, Systems Integration, Environmental Systems Research Institute Mr. Peters is author of the Esri Press book Building a GIS, System Architecture Design Strategies for Managers initially published in August 2008 (second edition published January 2012). He is also content manager and principal instructor for Esri System Architecture Design Strategies educational services, developing materials used by Esri Distributors and Business Partners worldwide, promoting services for design and implementation of customer GIS operations. Mr. Peters develops and maintains the Capacity Planning Tools shared on the Esri Press Building a GIS Online Resource Center. He is also author of the System Design Strategies wiki site (wiki.gis.com), providing an online resource for effective system design training and consulting
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Thursday, May 10
9:00 AM–10:00 AM User Experience: Monitor the network or monitor the application? Location: Room 2 There has been a lot of discussion recently about assuring the user experience. While many vendors claim an ability to monitor and report on user experience, the question is what vantage point provides the most relevant view into what a user is actually experiencing? Does looking at synthetic transactions that are meant to replicate a user transaction provide such a view? Or does looking at how applications perform across multiple tiers within the data center represent a user experience perspective. The panelists on this session will take opposing views on the question of how best to assure the user experience and will provide you the information you need to determine what makes the most sense in your environment. Moderator - Jim Frey, Managing Research Director, Enterprise Management Associates Jim has been leading the Network Management analysis practice at EMA for over three years, and has nearly twenty years of collective experience in the network management tools sector. His prior experience includes network management product development, product management, and product marketing, and executive roles at NetScout Systems, Micromuse, OSI/Agilent, and Cabletron Systems. Speaker - Steven Shalita, Vice President of Marketing, NetScout Systems, Inc. Steven Shalita has more than 20 years of industry and technology experience across service provider and enterprise markets with a strong background in enterprise networking, MPLS, and IP transformation projects. His wide range of experience includes service management and assurance to service delivery architecture including data center, LAN/WAN, core, edge and metro technologies as well as leading initiatives targeting convergence, mobility, triple-play and business services carrier environments. Mr. Shalita has held senior marketing leadership positions at Alcatel-Lucent, Redback Networks, HP and Cisco. He returned to NetScout in July of 2008, and was previously Director, Product Marketing from 1997 through 1999.
10:15 AM–11:15 AM How can you Manage and Optimize Cloud Computing? Location: Room 2 It is hard to argue with the success of both public and hybrid cloud computing solutions. It is also hard to argue with the statement that today these solutions are provided primarily on a best effort basis. That means that in the current environment that organizations can only utilize cloud based applications and infrastructure services if the availability and performance of those applications and services is not a critical concern. The panelists in this session will describe both the functionality that currently exists, as well as the functionality that is likely to be implemented within the next year, that you can use to make cloud based services more robust. Moderator - Jim Metzler, Vice President, Ashton Metzler & Associates Jim has a wide background in the IT industry. This includes being a software engineer, an engineering manager for high-speed data services for a major telco, a product manager for network hardware, a network manager at two Fortune 500 companies, and the principal of a consulting organization. In addition, Jim has created software tools for designing customer networks for a major IXC, and directed and performed market research at a major industry analyst firm. Panelist - Mark Urban, Sr. Director, Product Marketing, Blue Coat Systems, Inc.
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Workshops

Dive deeper into IT management with these workshops when you upgrade to a flex pass.

Sunday

Monday

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Sunday, May 6
8:30 AM–4:30 PM Principles of Effective IT Management – Day 1 Location: Room 5 This two day tutorial focuses on specific steps you can take to improve the effectiveness of your IT organization and ensure alignment with the business you support. We will focus on critical policy areas and the translation of those policies into standard operating procedure through the development and implementation of core ITIL processes. In an environment of constant change, IT accountability has taken on new levels of urgency. IT departments regularly struggle with staffing levels, turnover, burnout, lack of credibility, or end-user and managerial dissatisfaction. If you're questioning how to satisfy the end user, control or cut costs, determine the best sourcing options by category of work effort, and still offer a balanced and fulfilling career progression to IT professional staff, we have answers for you. Most importantly, over the 15 years this course has been offered at Interop, we have learned how to engage you and your fellow classmates to help each other through sharing what is working and why. Click here for more information Instructor - Thomas Randall, Operations Vice President, BT Americas Tom Randall is a Vice President with BT Americas. Having been both a CIO as well as running a data center on Wall Street, he understands what it takes to make IT successful in supporting enterprise business objectives.
8:30 AM–4:30 PM IT Leadership Summit - Day 1 Location: Room 1 The world has changed and technology leadership must change with it. Gone are the days where being a plumber, a mechanic, a project manager, a digital baby sitter for a less-than-tech-savvy senior management team, or a janitor for data messes is enough. The emergent technology leader is an entrepreneur; an innovator; a data scientist; a change agent; an educator; and a diplomat. A new day of technology leadership is upon us. Join the pioneers who are defining the new standard of leadership excellence. Click here for more information Instructor - Thornton May, Futurist Executive Director, IT Leadership Academy Thornton May is America's leading CIO career doctor, tirelessly researching the environmental and psychological diseases that destroy IT leadership careers. On the road over 250 days a year making 'house calls' with leading CIOs, Thornton has assembled one of the world's most respected medicine chests of empirically tested job-saving, business-growing remedies in the IT business today. In addition to career doctoring, Thornton teaches Executive Education at four major universities, writes columns on technology for two leading publications, advises major organizations and government agencies on how to think differently about the future, all the while conducting seminal anthropological field research into technology use behaviors of the various tribes comprising modern society. Thornton brings a scholar's patience for empirical research, a second-to-none gift for storytelling and a scathingly honest sense of humor to his audiences. His exuberance is infectious. After prolonged exposure you go home and wring the personality out of your clothes. Most importantly you will be refreshed, revitalized and re-armed to win the career wars in front of you. Thornton was recently voted one of the world's 100 most influential leaders in IT. Speaker - Bruce Barnes, President and CEO, Bold Vision LLC Mr. Bruce Barnes has over thirty-six years of experience as a senior level officer in the technology arena, including very influential roles in Fortune 100 companies. He has received numerous industry accolades, including having been recognized by the industry press as one of this country's most noted CIOs. He is a recognized voice at national industry events and in major industry publications. He is an ongoing advisor and retained coach for a number of successful senior level corporate leaders. Currently, Mr. Barnes is the founder and CEO of BOLD VISION®, a senior management consulting consortium comprised of "C Level" executives, which operates as a trusted advisor and consultant to a number of noted CIOs and other I/T leaders, as well as to several large I/T product providers. Prior to this current role, Mr. Barnes served as the Vice President of I/T Strategy and Planning for the Nationwide Enterprise, a $200B international insurance and financial services company. There, he was responsible for the overall technology strategy, I/T architecture, information security, and I/T governance processes for the global enterprise. Prior to that, Mr. Barnes served as VP and Chief Information Officer for Nationwide Financial Services, a $100B international financial services company, where he oversaw all facets of technology services and operations within that publicly-held organization. Prior to that, he served as Chief Information Officer for Ohio's largest privately owned HMO, and he also held various management positions with an international library/information services company, the Washington (DC) office of a major technology vendor, and as an officer in the United States Army. He is a co-founder for the nationally acclaimed "CIO Solutions Gallery" at The Ohio State University's Fisher College of Business. He is a graduate in five sciences from The Ohio State University. Speaker - Cheryl Smith, CIO, WestJet Cheryl Smith is a principal at an expert IT consulting firm that offers services in IT Crisis Management. The firm specializes in providing support to companies facing an IT crisis or major "one-time" IT-related event (www.smithandassociates.us.com). She has been responsible for the successful turnaround and completion of critical IT projects and ventures throughout the world. Prior to her work in IT crisis management, Ms. Smith was the CEO of a technology startup company, utility.net. utility.net offered Broadband over Power Line (BPL) networks to the major US electric companies for commercial sale of broadband to customers in their rural territories, and SmartGrid applications for utility use. She was the global CIO for McKesson Corp—a Fortune 15 health care company; the CIO for KeySpan (now National Grid)—one of the largest energy companies in the US; the VP for Strategic Systems at Verizon; and the MIS Director for Honeywell Federal Systems. She was a Principal at Ernst & Young, one of the "Big 6" consulting firms, for 7 years, successfully managing major IT efforts for a number of Fortune 100 companies in the US and around the world. Her initial years in the industry were spent building 3 core systems that remain in use on Capitol Hill (the electronic voting system on the House floor, the House publication system, the cable communication system used by both the House and the Senate) at the U.S. House of Representatives. She is the co-founder of the CIO Institute, a certificate program for IT leaders at UC Berkeley, Haas School of Business. In addition to teaching and international speaking engagements, her articles on IT problems, issues and challenges—with 'insider information' on how to resolve—have been published worldwide. Smith holds both Bachelor and Master degrees from Penn State. Speaker - Dan Martinez, CIO, Professional Rodeo Cowboys Association Daniel Martinez is VP, Technology at the Professional Rodeo Cowboys Association [PRCA]. He is responsible for all technology initiatives and the IT department at the PRCA. Dan is leading the development and implementation of a new core rodeo system, replacing a system that has been in place for well over 30 years. Prior to arriving at the PRCA, Dan worked for Borders Group Inc. [Borders Books and Music], Intellidata, Owens-Illinois and the U.S. Air Force. He is a ten year veteran of the Air Force, where he flew helicopters. Dan graduated from the United States Air Force Academy. He earned a Master of Science degree from George Washington University in Management Information Systems. Speaker - Joe Szmadzinski, COO, ITMR Szmadzinski was a Consulting Partner at KPMG and PwC, formerly Coopers and Lybrand. He has served as Chief Executive Officer, Chief Information Officer and Chief Operating Officer for numerous companies, including GMAC, Edcor Services, WorldCom (post-bankruptcy), Amerisure Insurance, Barr Pharmaceuticals, Continuum Health and Champion Industries, among other firms. In these roles, he led transformations that increased shareholder value and improved technology development. Szmadzinski also directed the IT and Business Systems Transformation Practice for AlixPartners for more than nine years. Szmadzinski holds a bachelor’s degree in Information Systems and Physics from Grand Valley State University and a master of business administration from the University of Michigan. He is a Fellow of the American Institute of Industrial Engineers and frequently speaks on business change, strategy and IT systems. Speaker - Frank Trogus, CIO Emeritus, Shell Oil Frank Trogus is the Vice President Supply Excellence for Shell Downstream. He is responsible for hydrocarbon supply chain processes, systems and competencies globally. Prior to this he was General Manager Information Technology for Shell Downstream responsible for Global Manufacturing and Supply & Distribution. He previously held a similar position as CIO Shell Oil Products U.S. and Motiva Enterprises, LLC where his responsibilities included Business IT strategy, infrastructure, applications development and support, networks and business information processes. Other assignments with the Shell companies included Vice President Technology at the Shell Westhollow Technology Center as well as earlier management positions in refinery operations, merger and acquisitions, and the corporate center in areas of planning and economics. He holds a Ph.D. in Chemical Engineering from the University of Texas and has B.S. and M.S. degrees in Chemical Engineering from the University of Dayton. He also serves on several industry and community advisory boards, including a past role as Committee Chair of the American Petroleum Institute General Committee on Information Management Technology.
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Monday, May 7
8:30 AM–4:30 PM IT Leadership Summit - Day 2 Location: Room 1 The world has changed and technology leadership must change with it. Gone are the days where being a plumber, a mechanic, a project manager, a digital baby sitter for a less-than-tech-savvy senior management team, or a janitor for data messes is enough. The emergent technology leader is an entrepreneur; an innovator; a data scientist; a change agent; an educator; and a diplomat. A new day of technology leadership is upon us. Join the pioneers who are defining the new standard of leadership excellence. Click here for more information Instructor - Thornton May, Futurist Executive Director, IT Leadership Academy Thornton May is America's leading CIO career doctor, tirelessly researching the environmental and psychological diseases that destroy IT leadership careers. On the road over 250 days a year making 'house calls' with leading CIOs, Thornton has assembled one of the world's most respected medicine chests of empirically tested job-saving, business-growing remedies in the IT business today. In addition to career doctoring, Thornton teaches Executive Education at four major universities, writes columns on technology for two leading publications, advises major organizations and government agencies on how to think differently about the future, all the while conducting seminal anthropological field research into technology use behaviors of the various tribes comprising modern society. Thornton brings a scholar's patience for empirical research, a second-to-none gift for storytelling and a scathingly honest sense of humor to his audiences. His exuberance is infectious. After prolonged exposure you go home and wring the personality out of your clothes. Most importantly you will be refreshed, revitalized and re-armed to win the career wars in front of you. Thornton was recently voted one of the world's 100 most influential leaders in IT. Speaker - Bruce Barnes, President and CEO, Bold Vision LLC Mr. Bruce Barnes has over thirty-six years of experience as a senior level officer in the technology arena, including very influential roles in Fortune 100 companies. He has received numerous industry accolades, including having been recognized by the industry press as one of this country's most noted CIOs. He is a recognized voice at national industry events and in major industry publications. He is an ongoing advisor and retained coach for a number of successful senior level corporate leaders. Currently, Mr. Barnes is the founder and CEO of BOLD VISION®, a senior management consulting consortium comprised of "C Level" executives, which operates as a trusted advisor and consultant to a number of noted CIOs and other I/T leaders, as well as to several large I/T product providers. Prior to this current role, Mr. Barnes served as the Vice President of I/T Strategy and Planning for the Nationwide Enterprise, a $200B international insurance and financial services company. There, he was responsible for the overall technology strategy, I/T architecture, information security, and I/T governance processes for the global enterprise. Prior to that, Mr. Barnes served as VP and Chief Information Officer for Nationwide Financial Services, a $100B international financial services company, where he oversaw all facets of technology services and operations within that publicly-held organization. Prior to that, he served as Chief Information Officer for Ohio's largest privately owned HMO, and he also held various management positions with an international library/information services company, the Washington (DC) office of a major technology vendor, and as an officer in the United States Army. He is a co-founder for the nationally acclaimed "CIO Solutions Gallery" at The Ohio State University's Fisher College of Business. He is a graduate in five sciences from The Ohio State University. Speaker - Cheryl Smith, CIO, WestJet Cheryl Smith is a principal at an expert IT consulting firm that offers services in IT Crisis Management. The firm specializes in providing support to companies facing an IT crisis or major "one-time" IT-related event (www.smithandassociates.us.com). She has been responsible for the successful turnaround and completion of critical IT projects and ventures throughout the world. Prior to her work in IT crisis management, Ms. Smith was the CEO of a technology startup company, utility.net. utility.net offered Broadband over Power Line (BPL) networks to the major US electric companies for commercial sale of broadband to customers in their rural territories, and SmartGrid applications for utility use. She was the global CIO for McKesson Corp—a Fortune 15 health care company; the CIO for KeySpan (now National Grid)—one of the largest energy companies in the US; the VP for Strategic Systems at Verizon; and the MIS Director for Honeywell Federal Systems. She was a Principal at Ernst & Young, one of the "Big 6" consulting firms, for 7 years, successfully managing major IT efforts for a number of Fortune 100 companies in the US and around the world. Her initial years in the industry were spent building 3 core systems that remain in use on Capitol Hill (the electronic voting system on the House floor, the House publication system, the cable communication system used by both the House and the Senate) at the U.S. House of Representatives. She is the co-founder of the CIO Institute, a certificate program for IT leaders at UC Berkeley, Haas School of Business. In addition to teaching and international speaking engagements, her articles on IT problems, issues and challenges—with 'insider information' on how to resolve—have been published worldwide. Smith holds both Bachelor and Master degrees from Penn State. Speaker - Dan Martinez, CIO, Professional Rodeo Cowboys Association Daniel Martinez is VP, Technology at the Professional Rodeo Cowboys Association [PRCA]. He is responsible for all technology initiatives and the IT department at the PRCA. Dan is leading the development and implementation of a new core rodeo system, replacing a system that has been in place for well over 30 years. Prior to arriving at the PRCA, Dan worked for Borders Group Inc. [Borders Books and Music], Intellidata, Owens-Illinois and the U.S. Air Force. He is a ten year veteran of the Air Force, where he flew helicopters. Dan graduated from the United States Air Force Academy. He earned a Master of Science degree from George Washington University in Management Information Systems. Speaker - Frank Trogus, CIO Emeritus, Shell Oil Frank Trogus is the Vice President Supply Excellence for Shell Downstream. He is responsible for hydrocarbon supply chain processes, systems and competencies globally. Prior to this he was General Manager Information Technology for Shell Downstream responsible for Global Manufacturing and Supply & Distribution. He previously held a similar position as CIO Shell Oil Products U.S. and Motiva Enterprises, LLC where his responsibilities included Business IT strategy, infrastructure, applications development and support, networks and business information processes. Other assignments with the Shell companies included Vice President Technology at the Shell Westhollow Technology Center as well as earlier management positions in refinery operations, merger and acquisitions, and the corporate center in areas of planning and economics. He holds a Ph.D. in Chemical Engineering from the University of Texas and has B.S. and M.S. degrees in Chemical Engineering from the University of Dayton. He also serves on several industry and community advisory boards, including a past role as Committee Chair of the American Petroleum Institute General Committee on Information Management Technology.
8:30 AM–4:30 PM Principles of Effective IT Management – Day 2 Location: Room 5 This two day tutorial focuses on specific steps you can take to improve the effectiveness of your IT organization and ensure alignment with the business you support. We will focus on critical policy areas and the translation of those policies into standard operating procedure through the development and implementation of core ITIL processes. In an environment of constant change, IT accountability has taken on new levels of urgency. IT departments regularly struggle with staffing levels, turnover, burnout, lack of credibility, or end-user and managerial dissatisfaction. If you're questioning how to satisfy the end user, control or cut costs, determine the best sourcing options by category of work effort, and still offer a balanced and fulfilling career progression to IT professional staff, we have answers for you. Most importantly, over the 15 years this course has been offered at Interop, we have learned how to engage you and your fellow classmates to help each other through sharing what is working and why. Click here for more information Instructor - Thomas Randall, Operations Vice President, BT Americas Tom Randall is a Vice President with BT Americas. Having been both a CIO as well as running a data center on Wall Street, he understands what it takes to make IT successful in supporting enterprise business objectives.
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