Collaboration

Enterprise communications is evolving from an emphasis on hardware and infrastructure to a focus on applications and integrating the communications function with business productivity applications. This in turn is changing the focus from communications as a standalone functionality, to an emphasis on how the enterprise enables collaboration. The Interop Collaboration track provides grounding in the infrastructure issues that enterprises are dealing with today as part of their legacy environment, but the stronger emphasis is on the collaboration environment that enterprises are migrating toward. Sessions will look at the ways of integrating communications into business processes and enabling collaboration via new media such as video, and new outlets such as social media. Attendees will get a complete view of the challenges and opportunities around the migration from communications to collaboration in the enterprise.

Track Chair

Eric Krapf
Co-Chair, Enterprise Connect
and Editor, NoJitter.com

Eric Krapf is the Program Co-Chair of the Enterprise Connect events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace.

In addition, Krapf serves as editor & lead blogger for the website No Jitter, TechWeb's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters.

From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry.

Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.

Schedule

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Wednesday

Thursday

Friday

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Wednesday, May 8
11:30 AM – 12:30 PM	iOS Client Software for Unified Communications - Location: Breakers L Mobility has shattered the traditional “office phone” infrastructure and modern demands require a transparent connection to corporate unified communications systems. How do major vendors s… More ▶ Moderator - Timothy Porter, Information Systems Director, WS Development Associates LLC Tim Porter is the head of IT for WS Development, one of the largest privately owned retail developers in the country. Based outside of Boston, WS Development operates over 19 million square feet of space across 80 properties with another 3.5 million under active development and construction. Tim started with WS Development in 1999 and is now responsible for all aspects of IT infrastructure, support and strategy across the company’s nation-wide portfolio. A frequent Interop attendee and industry speaker, Tim has successfully accomplished major initiatives in virtualization, disaster recovery and mobility over the past few years as WS Development has expanded from New England to the Midwest and Gulf Coast. Tim holds a Bachelor’s degree in Economics from the University of Virginia Panelist - Michael Smith, Director, Market Management, Mobility Solutions, Cisco Michael Smith brings over 15 years of enterprise software and telecommunications industry experience to Cisco Systems, where he is the Director of Marketing for Unified Communications. The Unified Communications team is bringing to market software applications for personal computers, tablets, and mobile phones that enable business users to collaborate and communicate with instant messaging, voice, video, conferencing, voicemail and email capabilities. In this role Michael is responsible for Unified Communications product marketing activities, channel marketing programs, and ISV and developer marketing. Prior to joining Cisco Systems, Michael worked for Microsoft Corporation as Director of Marketing for Office Communications Server and for Office PerformancePoint Server. Michael also previously worked in the telecom industry as a Managing Consultant for Deloitte Consulting’s Telecom practice and as a Director of Product Management for Pacific Bell Wireless. He holds a B.S. in Information Systems from Carnegie Mellon University and an M.B.A in Marketing also from Carnegie Mellon. Panelist - Wei Tang, Director of CT Solutions, Huawei Wei Tang has over 15 years of experience in telecommunication industry from UC&C applications, 4G wireless infrastructure, mobility and security software, to telecom OSS/BSS systems. He has worked for startups and multinational companies in US, China and Korea for engineering, marketing, BD and sales positions. He led the development of world 1st P2P Mobile-IP secure communication system, the design of small cell product for MSO and successful trials with major cable operators such as Comcast and TWC. Wei Tang received his MS degree from University of Virginia, BS from Beijing University both in Electrical Engineering Panelist - Troy Trenchard, VP & GM, UC Applications, Avaya Troy Trenchard leads Unified Communications Applications at Avaya, and is responsible for the vision, business and product strategy, product development and marketing of Avaya Conferencing, Messaging, Awareness and soft clients solutions. Troy joined Avaya in 2012, bringing more than 30 years of experience in product management, marketing and hardware and software development. Prior to joining Avaya, he was Vice President and General Manager for Desktop Virtualization, Security and Acceleration solutions at Citrix Systems. Prior to Citrix, Troy was Director of Product Management and Marketing for Branch Office Routing, Broadband Fixed Wireless, and Unified Communications at Cisco Systems. Previous roles included product management and marketing positions at Apple Computer, and integrated circuit design at Hewlett-Packard. Troy holds a Bachelor of Science in Electrical Engineering and a Masters of Business Administration, both from the University of California, Berkeley.
2:30 PM – 3:30 PM	The Social/Collaboration Marketplace Circa 2013 - Location: Breakers L Social software applications continue to grow as a part of everyone’s daily life—including on the job for many knowledge workers. But many enterprises remain uncertain about how to pursue … More ▶ Speaker - Tony Byrne, President, Real Story Group Tony Byrne is the founder of Real Story Group. RSG is a vendor-averse analyst firm that evaluates content and collaboration technologies, publishing hard-hitting research that compares different solutions head-to-head. Tony a former journalist, and a 20-year technology industry veteran. Prior to founding RSG in 2001, he managed an engineering team at a systems integration firm. He now focuses his own research on Enterprise Community and Collaboration software, SharePoint, and Digital Marketing. Tony leads a team of analysts who offer practical, research-based advice to enterprise subscribers from major enterprises around the globe.
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Thursday, May 9
10:15 AM – 11:15 AM	Disruptive Trends in Enterprise Video - Location: Breakers L Several trends are emerging in the video space that could change how you purchase, deploy, and use the next generations of video technology. This session will help you understand some of the key chang… More ▶ Moderator - Andy Howard, Founder & Managing Director, Howard & Associates Andy Howard is Managing Director of Howard & Associates, a leading consulting firm focused on helping clients “improve communications with video.” Mr. Howard has helped hundreds of customers architect and implement enterprise-wide video deployments. Mr. Howard is a highly regarded IP video expert, industry veteran, and a frequent speaker at leading industry events. Previously, Mr. Howard was an executive at VBrick Systems and was instrumental is building it from a startup to the worldwide market leader (Frost & Sullivan). Mr. Howard directed VBrick’s product strategy and strategic alliances, positioning it as the “go to” partner for companies such as Avaya, Microsoft, HP, and LifeSize. Mr. Howard pioneered the first streaming media caching appliance in the late 1990's, while at CacheFlow (Blue Coat) and Novell. Mr. Howard received a bachelor's degree cum laude from Harvard University and an MBA with Distinction from the University of Michigan. Panelist - Troy Trenchard, VP & GM, UC Applications, Avaya Troy Trenchard leads Unified Communications Applications at Avaya, and is responsible for the vision, business and product strategy, product development and marketing of Avaya Conferencing, Messaging, Awareness and soft clients solutions. Troy joined Avaya in 2012, bringing more than 30 years of experience in product management, marketing and hardware and software development. Prior to joining Avaya, he was Vice President and General Manager for Desktop Virtualization, Security and Acceleration solutions at Citrix Systems. Prior to Citrix, Troy was Director of Product Management and Marketing for Branch Office Routing, Broadband Fixed Wireless, and Unified Communications at Cisco Systems. Previous roles included product management and marketing positions at Apple Computer, and integrated circuit design at Hewlett-Packard. Troy holds a Bachelor of Science in Electrical Engineering and a Masters of Business Administration, both from the University of California, Berkeley. Panelist - Shadi Baqleh, VP, Sales, Blue Jeans As VP of Sales for Blue Jeans Network, Shadi is responsible for all sales and customer acquisition activities. Shadi brings over 15 years of SaaS and collaboration experience to the Blue Jeans Team. Prior to Blue Jeans, Shadi ran a Mid-Market & Enterprise Sales Team within the UC Group at Cisco WebEx. Shadi was part of the original WebEx team acquired by Cisco in 2007. At WebEx, Shadi built and ran WebEx’s Advanced Services Sales Team and 3rd Party Connect Applications Sales Groups. Prior to WebEx, Shadi served as Assistant Vice President at Bank of America working within the Premier Banking Group. Shadi earned his BA from UC Berkeley and his MBA from Santa Clara University. Panelist - Joan Vandermate, VP, Product Marketing, Vidyo Joan Vandermate is Vice President of Product Marketing at Vidyo and brings experience in sales, business development, product management and marketing leadership roles to her position at Vidyo. Most recently Joan lead product management for Avaya’s contact center solutions focused on delivering Avaya’s contact center portfolio to new and expanding markets including the software as a service (SaaS) and mid-market segments. Previously Joan served as global Vice President of Marketing for Polycom, where she was responsible for marketing Polycom’s portfolio of video communications solutions. At Polycom Joan’s responsibilities included product marketing, competitive and go-to-market strategies for their video solutions to enterprises and service providers. She was previously the Vice President of Product Management at Siemens Communications, where she held P&L responsibility for a $300+ million telecommunications product portfolio.
3:45 PM – 4:45 PM	Living with Microsoft Lync - Location: Breakers L Microsoft’s Lync has been gaining in mind-share for IM/presence and related UC and collaboration functions, and it’s also now available with PBX telephony functionality. So, what’s t… More ▶ Speaker - Sonu Aggarwal, CEO, UnifySquare, Inc. Prior to founding Unify2, Sonu was the Director of Program Management/Group Program Manager for the Office Communications Server team at Microsoft, where he drove the roadmap, technical feature set, and execution for the OCS Server product line including Live Communications Server 2005, Office Communications Server 2007, and the roadmap for the next two releases of Office Communications Server. Sonu led the OCS Program Management team responsible for the feature set, feature design and technical specifications for all Server aspects of OCS. He drove extensive customer feedback from dozens of global enterprises into the technical design of OCS. Most recently, Sonu was the Director of Technical Strategy and Partnerships for OCS, where he led technical roadmap and delivery for the Open Interoperability Program and Microsoft's partnerships with Nortel, Cisco, and other IP-PBX vendors. Sonu has a B.S. and M.S. in Electrical Engineering and Computer Science from the Massachusetts Institute of Technology. At the MIT Laboratory for Computer Science, he invented the first time-optimal self-stabilizing spanning tree algorithms for asynchronous computer networks. Sonu co-invented Enterprise Instant Messaging as co-founder of Flash Communications, which was acquired by Microsoft in 1998 to seed its enterprise Real-Time Collaboration efforts starting with Exchange 2000. Sonu holds four patents in Real-Time Collaboration, including the first-ever patent for enterprise Instant Messaging. He is the co-author of Internet RFC 2779.
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Friday, May 10
10:15 AM – 11:15 AM	How to Keep Video from Blowing Up Your Network - Location: Breakers L Everyone expects video traffic to continue to grow within the enterprise, but for those running the communications network, this trend is potentially dangerous: Especially in the case of ad hoc video … More ▶ Speaker - Terry Slattery, Principal Engineer, Chesapeake Netcraftsmen Terry Slattery, CCIE #1026, is a senior network engineer with decades of experience in the internetworking industry. Prior to joining Chesapeake NetCraftsmen as a full time consultant, Terry was the founder and CTO of Netcordia, and inventor of NetMRI, a suite of network management products. Terry started Netcordia as a consulting company in 2000 and transitioned to a network management product company in 2003. During the consulting days, he used his network design and implementation skills to lead a team in the design and implementation of a high availability network at a brokerage clearing house. Terry is the former President and founder of Chesapeake Computer Consultants, Inc., a networking and computer systems training and consulting company. He co-invented and patented the vLab(tm) internet-based remote lab system. He is co-author of the McGraw Hill text Advanced IP Routing in Cisco Networks. Terry led the team that developed the current Cisco IOS user interface under contract to Cisco Systems. Terry is experienced in the design and installation of large TCP/IP based networks and is a successful network protocol instructor. He is the second Cisco Certified Internetworking Expert (CCIE) #1026 and the first outside of Cisco. He enjoys membership on the Vanderbilt University Engineering School’s Industrial Advisory Board and the IEEE. Terry is also co-inventor of patent 7,616,579, "Voice Over IP Analysis System and Method", issued 11/10/09.
11:30 AM – 12:30 PM	Communications in the Cloud: Deployment Models - Location: Breakers L As with all other aspects of IT, collaboration and communications is moving to the cloud. But the combination of installed equipment base, policy/security concerns, and cloud’s uncertain ROI/TCO… More ▶ Moderator - Eric Krapf, Editor / Program Co-Chair, No Jitter / Enterprise Connect Eric Krapf is the Program Co-Chair of the Enterprise Connect events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace. In addition, Krapf serves as editor & lead blogger for the website No Jitter, TechWeb's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters. From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas. Panelist - Scott Staver, COO, BTI Group Scott Staver, the current CEO of BTI Communications Group is a 20+ year veteran of the telecommunications industry, and has played an integral part in the evolution of business communications. Being strong willed and direct, Scott has found himself holding positions ranging from sales, operations, and finance, all the while overseeing the growth of companies and playing a pivotal role in their product portfolio decisions. Before joining BTI Communications Group, Scott was the Telecom Business Strategist with Great America Leasing. And before his time at Great America Leasing, Scott was branding himself with Eschelon Telecom where he spent seven years progressing from Top Sales Person, to Sales Manager of Eschelon’s Top Branch, to finally a post of National Director of Sales over their 5 Branch offices. As current CEO, Scott consistently implements and demonstrates positive business ethics, solid and consistent networking and continually attempts to catapult BTI Communications Group to that next level as a telecommunications company. Panelist - Justin Castillo, Partner, Levine, Blaszak, Block & Boothby, LLP Justin G. Castillo is a partner in the firm of Levine, Blaszak, Block & Boothby, LLP (“LB3”), where he negotiates agreements for telecommunications and technology-related products and services. He also represents customers in disputes with carriers. His work as a telecommunications and technology lawyer includes: Counseling clients on the strategic and tactical aspects of vendor management and procurement; Assisting in the drafting of RFPs and RFIs; Negotiating contracts (including MSAs, service schedules and SLAs) for voice and data services, including wireless, interexchange, and SIP trunking services; Counseling clients on telecom-related issues, including telecom expense management (TEM); Negotiating agreements for IT products and services, including cloud services; outsourcing; software licensing; privacy; security services; and PCI Assessments; Drafting acceptable use policies and privacy policies; Representing customers in disputes with carriers before the FCC, in federal court and in arbitration proceedings; and Representing enterprises in regulatory proceedings. Justin frequently addresses enterprise customers at conferences on telecommunications agreements and has written several articles about telecommunications and IT procurement, including TEM, back-billing, contract negotiation, vendor management, and SLAs. Justin also serves as an adjunct professor of law at the Georgetown University Law Center. Before joining LB3, Justin joined the Department of Justice through the Honors Program and worked on litigated cases involving the False Claims Act in the Civil Fraud Section from 1994 through 1997. He clerked for the Honorable John A. Terry of the D.C. Court of Appeals from 1993 through 1994. He is a member of the state bars of California, Colorado, the District of Columbia, and Washington, D.C. Panelist - Kenneth Greenberg, Executive Director, Cloud Solutions, eLoyalty, a TeleTech Company Ken Greenberg is a 20-year veteran of the Telecommunications industry having served in both customer voice engineering and vendor technical roles, and currently is Executive Director of Cloud Solutions with eLoyalty, a TeleTech Company. In his current role, Ken is responsible for Cloud positioning, go-to-market activities, overall solution design, and helping Enterprise customers transition their Unified Communications and Collaboration systems to the cloud. Prior to joining eLoyalty, Ken held Consulting Systems Engineering and Technical Marketing Engineering positions for Cisco Systems and also spent 3 years as the first Enterprise SE and PM at Silicon Valley startup, LiveOps, helping build their contact center Enterprise SaaS (“Cloud”) line of business. Previously, he also engineered and managed various Contact Center Technologies at Fidelity Investments. Ken holds a Bachelor of Science degree in Business and Industrial Engineering from Purdue University and lives in Dallas area with his wife Katherine, and 2 kids. You can find him on twitter @ ken_greenberg.
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Vendor Sessions

For additional sessions on this track topic, check out our Vendor Sessions which are open to all attendees.