|Featured Collaboration Sessions|
|Building Networks for Real-Time Applications: What Works, What Doesn't?
Configuring your IP network to support real-time voice and video will only get more challenging as these applications spread through your user base. Network managers have a range of tools with which to tackle this challenge, from basic QoS marking to emerging integrations with SDN technologies. This session will review the fundamental best practices of network management for real-time traffic, and will then dive into some of the most critical emerging issues.
|Cisco vs. Microsoft: Which Should Be Your Communications Vendor
Cisco is the current leader in IP-based telephony, but as enterprises migrate toward Unified Communications, Microsoft Lync represents a strong challenge. As network decision-makers, your choice in this area will be informed not only by the products’ features/functions/costs, but also by your enterprise’s existing relationships with these 2 strategic vendors. In this session, an analyst who has done extensive work comparing Microsoft and Cisco in the communications/collaboration space will provide an in-depth analysis aimed at helping your organization make the decision between Cisco and Microsoft. You’ll learn about the key differences between Microsoft’s Lync and Cisco’s Jabber/Unified Communications Server, and you’ll also get a framework for analyzing the two offerings in the context of your enterprise’s unique requirements—e.g., whether voice, video, or conferencing are most critical for your users; how your legacy environment might fit with the two platforms; and how to work within your organization to make the right choice.
|Integrating Communications Into Business Apps
Communications systems increasingly come with APIs that let them integrate with business applications, or can use APIs from those applications. This lets communications be embedded into business applications, promising greater productivity as well as more concrete business benefits such as shorter time to sale. This session will examine whether such integrations really can deliver ROI.
|Next-Gen Contact Center Technology Trends
Contact center technology has become much more than Automatic Call Distribution (ACDs, call routing software). The rise of Big Data, social analytics, predictive analysis, speech analytics, and mobile customer care have all created new opportunities and challenges for making the contact center smarter. Contact centers must now be able to route context-rich information on the customer’s “journey” to agents in real-time. This session will offer a progress report.
|Should Your Enterprise Continue to Invest in Room Video Systems?
As more and younger users adopt OTT video systems such as Skype and mobile video such as FaceTime, will they abandon traditional meeting room videoconferencing? Or will continued price declines for hardware and software make conference room-based video more attractive than ever?
|The Future of the Telephone
Desktop telephones are widely derided as obsolete, but vendors continue to sell them in record numbers. At the same time, communications systems can also support new types of endpoints such as mobile devices and PC-based softphones. This session will help IT decision-makers understand whether old-fashioned telephones really are passe, and whether you’ll really save any money by going to new types of endpoints.
Middleware platforms are emerging that enable multi-vendor interoperability among different Unified Communications platforms—for example, providing a gateway between Microsoft Lync and legacy IP-PBXs. What’s the rationale and ROI for these new platforms?
|Using SDN APIs for Communications
Software Defined Networking APIs are being adopted by communications and networking vendors as a way to achieve more granular network management than has ever been possible in realtime networks. When communications servers can talk to SDN controllers or WiFi controllers, they can provide better quality of service and richer management data. We’ll delve into the current state of the art, and look at what’s ahead.
|Video: Cloud Services vs. CPE
As enterprises struggle to make multiple legacy videoconferencing systems work with newer deployments, some are finding the answer in cloud-based videoconferencing services that can connect multiple vendors’ endpoints. We’ll examine options and discuss trade-offs of cloud and on-premises systems.
|Featured Collaboration Workshops|
|Workshops will be announced soon!|
The following passes will get you access to the Interop program:
Program Co-Chair, Enterprise Connect/Editor, No Jitter
Eric Krapf is the Program Co-Chair of the Enterprise Connect events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace. In addition, Krapf serves as editor for the website No Jitter, TechWeb's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters. From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.