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Unified Communications Conference Track

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Communications has moved into the era of UC, but the migration into Unified Communications is likely to be different for each enterprise. Variables include the state of the enterprise's installed base of communications infrastructure, the broader network architecture over which UC will run, and the business needs that next-gen UC applications are intended to serve. The Unified Communications track at Interop Las Vegas 2011 will address all of these challenges, as well as ongoing network management issues, to help attendees understand the best way to move forward with Unified Communications.

Tuesday

Wednesday

Thursday

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Tuesday, May 10
11:30 AM – 12:30 PM Network Test Tools for Unified Communications Location: Lagoon J Real-time traffic (voice and video) demands a network that delivers low latency, low packet loss and low jitter. And that’s not easy to accomplish. The dynamic character of modern networks, and the growing requirement for highly distributed configurations can lead to errors in design or implementation that cause quality problems for voice and video apps. And so, a new breed of testing methodologies and tools is required to test or monitor converged networks and to isolate problems. This session will analyze and categorize these tools, and list vendors that provide the different kinds of solutions needed to manage today’s complex networks. Moderator - John Bartlett, Voice Video and Data Application Performance, NetForecast Inc. John Bartlett is a leading authority on real-time traffic, application performance and Quality of Service (QoS) techniques. He specializes in helping enterprises manage voice, video and data application performance. John has engaged with over 50 enterprises and over 20 network vendors to analyze network performance problems, design network solutions, and support network deployments. John has 30 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting roles. He has contributed to microprocessor, computer and network equipment design for over 40 products. He has been consulting since 1996. Prior to working as a consultant, John was a founder and VP of Engineering and Manufacturing at Agile Networks, now part of Lucent Technologies. Under his leadership, the company designed and built a high performance Ethernet switch implementing VLANs, and one of the first commercial ATM switches. Both products were successfully introduced to the market and the firm became profitable before it was acquired. John also served on the IEEE 802.1 committee during this period, and contributed to the development of the IEEE 802.1P and IEEE 802.1Q standards (priority and VLANs.) John is a graduate of Dartmouth College, and Dartmouth's Thayer School of Engineering. Panelist - Paul Barrett, CTO, Psytechnics, a NetScout company Paul Barrett works for NetScout Systems, Inc., which acquired Psytechnics Ltd. in April 2011. His role at NetScout includes responsibility for their voice and video quality assessment technology. Paul was CTO at Psytechnics prior to its acquisition by NetScout and was responsible for all research, development and standards activities at Psytechnics. He joined Psytechnics shortly after its creation in 2001 and worked for ten years at BT Laboratories before that. Paul has more than 20 years of experience in the telecommunications industry and has been actively involved in international standardization for most of that time. His standards work has encompassed many aspects of voice and video communications, including four generations of GSM and 3G codecs. Paul is currently a Vice Chairman of the ITU Study Group responsible for "Performance, QoS and QoE" and is the UK Head of Delegation for this group. He is a Chartered Engineer, Member of the IET and IEEE, and holds a Masters Degree in Electronic Systems Engineering from the University of York. Panelist - Adam Edwards, Director of Systems Engineering, AppNeta Adam Edwards is the director of field systems engineering and business development at Apparent Networks. In this role Adam leads a team responsible for ensuring customer and partner success when deploying Apparent’s network monitoring and troubleshooting solutions to deliver performance critical applications such as VoIP, IP video, and virtualization. Before joining Apparent Networks in 2008, Adam spent 7 years at Motive in various technical leadership positions helping broadband providers remotely manage devices and deliver VoIP, IPTV, networking, and security services to business and residential subscribers. Adam has held numerous other leadership roles developing application, systems and network management technologies over the past 20 years. Adam began his career in technology while studying engineering at the University of Rochester and is a veteran of the U.S. Army Reserve. Panelist - Kenneth Mills, Principal Technical Marketing Manager, CA Technologies Kenneth Mills serves as Principal Technical Marketing Manager for CA Technologies Infrastructure Management product portfolio. He is responsible for market analysis, sales enablement and analyst relations efforts for these products. Kenneth joined CA Technologies with the NetQoS acquisition where he had worked since 2004. At NetQoS Kenneth facilitated customers in Asia, Latin America and the United States as a pre-sales consultant. Kenneth began his work with network and application performance management 10 years ago as a member of HP’s global Traffic Engineering and Application Profiling team.
3:30 PM – 4:30 PM Unified Communications: State of the Art Location: Lagoon J In this “primer” session, we’ll help you understand the elements of Unified Communications, why UC matters, and the key technology and business underpinnings of the move to UC. You’ll learn about key issues including: * The Session Initiation Protocol (SIP), which promises better (if not complete) interoperability among the diverse network elements that comprise UC. You’ll learn where SIP fits in your network and how the standard is evolving. * UC Platforms from the leading vendors (Avaya, Cisco, Microsoft and others); how vendor approaches differ, and the strengths and weaknesses of the various approaches. * UC’s place in the larger IT infrastructure—You’ll learn about the challenges of making your UC strategy conform to your enterprise’s plans for virtualization in both the datacenter and the desktop; the relationship with security issues; and the need to coordinate enterprise mobility strategies and policies with the core UC platform. * UC and the cloud: You’ll hear about vendor initiatives around the cloud, and whether a cloud-based UC strategy is feasible today. This session will give you a strong foundation in the basics of UC and UC’s “touch points” with other elements of your enterprise IT infrastructure. Moderator - Marty Parker, Principal Consultant, UniComm Consulting Marty Parker is committed to advancement of Unified Communications (UC) to produce new benefits and efficiencies in enterprise communications and to stimulate and justify innovation in the business communications industry. Marty sees Unified Communications as transforming the highly manual, unmeasured, and relatively unpredictable world of telephony-based and e-mail-based communications into a software-assisted, coordinated, simplified, predictable process that will deliver high-value benefits to customers, to employees, and to the relevant enterprises. With even moderate attention to implementation and change management, UC can deliver the cost-saving and process-accelerating changes that deliver real, compelling, hard-dollar ROI. Marty is co-founder of UniComm Consulting, the industry's premier independent consulting firm providing strategy, planning and implementation support for enterprises in all industry segments. Marty is also co-founder of UCStrategies.com, the industry's leading forum for UC information and dialog. Marty has previously delivered important UC sessions at VoiceCon (now Enterprise Connect) and InterOp including, "UC Options: Who's Offering What?" as well as leading the deep-dive session, "Unified Communications Implementation." As a student of UC successes and case studies, Marty will moderate the important session, "Interoperability in UC” which will highlight the critical areas for multi-vendor implementations and call on a panel of leading vendors to describe how customers can manage successful implementations. Marty bases is UC activities on his experience in sales, strategic planning, product line management, financial management and general management positions in both computing (IBM) and communications (ATT/Lucent/Avaya) firms, as well as with two venture funded firms and with a very large west-coast telecom interconnect firm in the 1980s. Panelist - David Yedwab, Partner, Market Strategy and Analytics Partners Panelist - Dave Michels, Principal, Verge1 Consulting Dave is an independent industry analyst and consultant focusing on IP PBX UC strategies and solutions; particularly around emerging trends such as cloud telephony, endpoints, mobility, and channel strategies. Dave has a background in enterprise IT and networks, and a passion for IP Telephony. He is an active blogger on telecom and related topics at www.pindropsoup.com. Dave’s background combines years of IT operational experience at Fortune500 companies such as Coors and GE as well as mid size organizations in travel and manufacturing. He has strong experience with channel development, from manufacturer, distributor, and dealer perspectives. Some of that experience came from forming a dealership focused on IT and telephony; one of several startups. Dave holds a Master’s degree in Telecommunications from the University of Colorado. He also completed advanced certifications in Information Systems from Harvard. His undergraduate in business is from Humboldt State University in California. Dave tends to take a critical eye to technology and its role, often resulting with unique perspectives. Ha has taught graduate classes in telecommunications at the University of Colorado. Verge1 offers clarity in technical analysis and strategic planning, technology roadmaps, and distribution solutions for end-users and vendors. Panelist - Ken Landoline, Principal Analyst, Unified Communications and Contact Center, Current Analysis As Principal Analyst within the Business Technology and Software group Ken Landoline tracks the enterprise unified communications and contact center (UCCC) markets. Prior to joining Current Analysis Ken was VP of Research at Synergy Research Group where he developed services to monitor and measure the global market performance of unified communications and contact center vendors. Earlier in his career, Ken was Program Manager, Customer Centric Strategies at Yankee Group and also held analyst positions at Giga Information Group (now Forrester Research) and Dataquest (now Gartner Group). His analyst career has been focused on the analysis and tracking of voice telephony products and applications including PBXs, key telephone systems, interactive voice response (IVR), speech recognition and contact centers. In these roles, Ken advised end-users, vendors and investment institutions on the development and implementation of telecommunications systems and services, with special emphasis on multi-channel contact centers, speech applications and VoIP technology. Before becoming an industry analyst Ken spent 20 years in a variety of management positions within the telecommunications industry. At Siemens Business Communications he managed business development and joint venture activities in the business telephone systems, wireless and call center areas. At Pacific Bell Information Services, he was the director of sales operations for a 30-person sales force that was instrumental in Pacific Bell’s successful venture into the voicemail and IVR service bureau businesses. While at AT&T Large Business Systems (now Avaya) and Fujitsu America, he held positions in market and product management, focusing on strategic planning, distribution and market segmentation strategies for the business telephone systems divisions of these global telecommunication companies. Ken is an often-quoted analyst in business and telecommunications journals and a frequent speaker at telecommunications industry events. Ken served as an Infantry Captain in the U.S. Army. He has taught as an adjunct professor at both the University of Phoenix and San Jose City College in Silicon Valley. Ken earned a B.A. degree in business/economics from Rutgers College and an M.B.A. from Seton Hall University. Panelist - Mike Spanbauer, Principal Analyst, Data Center and Networking Technology, Current Analysis As Principal Analyst for Enterprise Networking and Data Center Technology, Mike is responsible for tracking the major technological, strategic and tactical developments of companies that provide networking solutions deployed on premise to support enterprise business operations. Mike brings an experienced and veteran eye to the Business Technology and Software team at Current Analysis, with over 10 years dedicated to Enterprise competitive intelligence. He initially ran the network operations and management domain competitive intelligence practice within HP Software, and the last seven managed the competitive intelligence program within HP’s networking organization. Mike is respected by peers and partners alike for an objective and insightful view of the networking industry, providing technical and business support for sales and strategy teams. Mike graduated with both a BS in Computer Networking and a BS in Business Administration from Regis University.
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Wednesday, May 11
2:00 PM – 3:00 PM Adding Communications to Your Business Apps Location: Lagoon J The real value of UC is in using communications to accelerate business processes and make your enterprise more efficient, with faster time to revenue and other tangible business benefits. The ability to achieve this with UC is called Communications Enabled Business Processes or CEBP—but is anyone really doing CEBP today? This session will offer a reality check on what business processes are being communications-enabled today, and where the potential remains untapped. You’ll also learn about technical challenges around interoperability and performance, and will get an understanding of how these issues are being addressed by vendors and users. Moderator - Dave Michels, Principal, Verge1 Consulting Dave is an independent industry analyst and consultant focusing on IP PBX UC strategies and solutions; particularly around emerging trends such as cloud telephony, endpoints, mobility, and channel strategies. Dave has a background in enterprise IT and networks, and a passion for IP Telephony. He is an active blogger on telecom and related topics at www.pindropsoup.com. Dave’s background combines years of IT operational experience at Fortune500 companies such as Coors and GE as well as mid size organizations in travel and manufacturing. He has strong experience with channel development, from manufacturer, distributor, and dealer perspectives. Some of that experience came from forming a dealership focused on IT and telephony; one of several startups. Dave holds a Master’s degree in Telecommunications from the University of Colorado. He also completed advanced certifications in Information Systems from Harvard. His undergraduate in business is from Humboldt State University in California. Dave tends to take a critical eye to technology and its role, often resulting with unique perspectives. Ha has taught graduate classes in telecommunications at the University of Colorado. Verge1 offers clarity in technical analysis and strategic planning, technology roadmaps, and distribution solutions for end-users and vendors. Panelist - Bryan Tantzen, Senior Director – Customer Transformation and Market Development, Voice Technology Group, Cisco Bryan Tantzen, a Senior Director at Cisco Systems, leads the Voice Technology Group’s Customer Transformation and Market Development team. In this role, he leads VTG’s Strategic Technology Alliances, Field Engagement, and 3rd Party Developer Ecosystem (the Cisco’s Developer Network or CDN). Additionally, Bryan, leads the Customer Business Transformation team that works with many of the world's leading companies and the public sector on strategies to drive increased revenue and cost takeout through collaboration and unified communications technologies that enable more effective business processes. The Customer Business Transformation team includes business value focused consulting and vertical solution practices that cover the Financial Services, Healthcare, Manufacturing, Retail, and Public Sector vertical industries. Mr. Tantzen has been with Cisco for 7 years and was previously in Cisco’s Internet Business Solutions Group, leading transformation of high technology industries. Prior to that, Bryan also brings over a decade of experience working with global companies from the management consulting and enterprise application software industries. As Vice President of the High Tech Business Unit for i2 Technologies (the supply chain management software company), he led global deployments, solution development, and product marketing. At McKinsey & Company, Mr. Tantzen worked with clients on strategy, operational process improvement, and growth initiatives. Mr. Tantzen holds an MBA from the Wharton School at the University of Pennsylvania, an M.A. in International Affairs from the Lauder Institute at the University of Pennsylvania, and a B.S. in Economics from Texas A&M University. He is fluent in Japanese and has lived and worked in several countries in Europe and Asia. Panelist - Tara Mahoney, General Manager, Aplications and SoftClients, Avaya Panelist - Eddy Malik, CEBP Lead, Microsoft
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Thursday, May 12
10:15 AM – 11:15 AM Realizing the Benefits of SIP Trunking Location: Lagoon J The hottest topic in enterprise communications today isn't tablet computers or smartphones or even The Cloud: It's SIP Trunking. SIP Trunking offers enterprises the opportunity to save as much as 80% on their Wide Area Network costs for voice, while also improving network management and resiliency. Perhaps most significant in the long term, SIP Trunking lets enterprises connect VOIP "islands" via IP WANs that allow for true end-to-end IP sessions, maximizing the potential for Unified Communications benefits. The challenge is to turn these opportunities into real cost savings and enterprise benefits. In this session, you’ll get practical advice on how to specify, procure, implement and architect SIP trunks in order to capture the maximum benefit for your enterprise. Moderator - Eric Krapf, Editor, NoJitter.com, Track Chair - Interop, Co-Chair, Enterprise Connect Eric Krapf is co-chair of the Enterprise Connnect events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace. In addition, Krapf serves as editor & lead blogger for the website No Jitter, TechWeb's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters. From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas. Panelist - Mike McRoberts, Director, Product Management and Development - Wireline Convergence, Sprint Mike McRoberts is the Director of Product Management and Development at Sprint/Nextel responsible for the entire Sprint Wireline Service Product Portfolio ($5.0B in annual revenue) including IP WAN/MPLS and Dedicated IP Services, Ethernet as a Service development, Private Line, Legacy Voice Services, Packet Access including DSL and Ethernet, and Sprint’s emerging Unified Communication Product Portfolio including SIP Trunking, IP Toll Free, Sprint Mobile Integration and UC Managed Services and Enabling Equipment. Mike is responsible for the product strategy, product development and product lifecycle management for this Product Portfolio both in the U.S. and Internationally (165 countries served). In late 2009, Mike also picked up the In Building Solutions Product Management Portfolio at Sprint which includes the new Airave 2 Femtocell Platform. McRoberts has served in numerous other Director positions including Access Product Management and Local Service Product Management where he managed Sprint’s ILEC portfolio including DSL, Metro Ethernet and Local Voice Services. McRoberts originally joined the company in 1981 and has served in roles in Sales, Marketing and Business Development, in addition to extensive product management experience in Sprint ILEC, CLEC, Cable VoIP and Long Distance operations. Panelist - Chad Hart, Manager, Competitive & Market Analysis, Acme Packet Chad Hart is a product marketing manager for Acme Packet, the leader in session border control solutions. He is responsible for supporting the company’s competitive analysis, analyst relations, business analysis, and Over-the-Top services marketing programs. Formerly Chad was Product Marketing Manager for Empirix, a test and monitoring vendor serving VoIP and IMS vendors and service providers where he authored, Ensuring a Quality IMS Experience - A Practical Guide to Testing and Monitoring IP Multimedia Subsystem and Services and was a regular speaker and author on IMS and VoIP network quality. Prior to Empirix, Chad was Director of VDC’s Telecom Practice where managed and authored VDC’s groundbreaking IP Multimedia Subsystem (IMS): Global Market Demand Analysis. His other published work includes VDC’s Session Initiation Protocol (SIP) Enabling Technologies and SS7 and VoIP Infrastructure Equipment. Chad has a BSEE and MBA from Worcester Polytechnic Institute. Panelist - Thomas Dalrymple, Director, Global Voice Services Product Management, Verizon Tom Dalrymple is the director of Global Voice Services Product Management at Verizon Business. In this role, he leads the product management team responsible for Verizon’s expansive portfolio of domestic US and global voice-over-IP trunking services, local voice services, and outbound global voice long distance services. Mr. Dalrymple is a veteran telecommunications industry professional with significant experience in marketing, product management, and new product development. His background includes product management of IP-based voice and data network services, managed services, networking equipment, application packaging, and core voice services. Mr. Dalrymple holds a B.S. in Business Administration with a concentration in Finance from Bucknell University.
11:30 AM – 12:30 PM Integrating Video Conferencing into the Business Location: Lagoon J Is anyone really using this stuff? How can they justify the expense? In this session we will present case studies from video conferencing users to see how real businesses have integrated video into their communications infrastructures (e.g. UC) and into the daily flow of their business. We will examine the hard and soft ROIs around how video conferencing was justified, and how it has or has not paid off once deployed. Moderator - John Bartlett, Voice Video and Data Application Performance, NetForecast Inc. John Bartlett is a leading authority on real-time traffic, application performance and Quality of Service (QoS) techniques. He specializes in helping enterprises manage voice, video and data application performance. John has engaged with over 50 enterprises and over 20 network vendors to analyze network performance problems, design network solutions, and support network deployments. John has 30 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting roles. He has contributed to microprocessor, computer and network equipment design for over 40 products. He has been consulting since 1996. Prior to working as a consultant, John was a founder and VP of Engineering and Manufacturing at Agile Networks, now part of Lucent Technologies. Under his leadership, the company designed and built a high performance Ethernet switch implementing VLANs, and one of the first commercial ATM switches. Both products were successfully introduced to the market and the firm became profitable before it was acquired. John also served on the IEEE 802.1 committee during this period, and contributed to the development of the IEEE 802.1P and IEEE 802.1Q standards (priority and VLANs.) John is a graduate of Dartmouth College, and Dartmouth's Thayer School of Engineering. Moderator - Eric Krapf, Editor, NoJitter.com, Track Chair - Interop, Co-Chair, Enterprise Connect Eric Krapf is co-chair of the Enterprise Connnect events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace. In addition, Krapf serves as editor & lead blogger for the website No Jitter, TechWeb's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters. From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas. Panelist - Tim Everitt, Senior Vice President, TelePresence & Video Products & Solutions, Bank of America Tim Everitt is the Program executive for Bank of America’s TelePresence & Video Solutions Group. He has been in this role since April of 2009. He is responsible for the Banks roll out of the TelePresence program which has close to 200 installations to date. Panelist - Pat Gannon, VP, Video Conferencing, McKinsey and Co. Patrick Gannon joined McKinsey & Company in 2002. He is currently the Program Manager and Senior Architect responsible for defining the strategy, technology and product plan, architecture, and implementation methodology for all video technology and services utilized across the Firm. Over the past three years, he has directed the introduction of high-definition video conferencing solutions spanning 100 countries.
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Unified Communications Workshops

Get in-depth Unified Communications education in full day workshops on Sunday and Monday before the conference.

Sunday

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Sunday, May 8
8:30 AM – 4:30 PM Unified Communications: Make It So - Tools for Successful Planning, Selection and Implementation Within Your Enterprise Location: Breakers F Unified Communications is now the core of enterprise communications and should also be considered in the design of new or updated business processes or software applications. Thousands of case studies have defined the values and ROIs for UC, ranging from direct reductions in costs and capital to less direct but far more valuable business process improvements or revenue and profit growth. This workshop will demonstrate how to find and then logically and economically implement these UC applications in your enterprise. Course Outline The workshop will answer these questions: What is Unified Communications (UC)? What are the new technologies that make UC possible? How can you find the best UC applications for your enterprise? What are communications "hot spots" and how do you find them? How do you design a UC application or solution? Who are the major suppliers of UC technologies? What are the UC solution elements from the top suppliers (template format)? How do you select among desktop, IP Telephony, applications, and mobility UC vendors? How do we determine the ROI of a new UC application? What are the implications for UC applications for my network? How can we organize the best applications into a multi-year UC Plan? What are the steps in implementing the typical UC configurations and applications? What other steps are required for successful implementation, adoption and ROI? You Will Learn At the end of the Workshop, attendees will know how to find UC opportunities in your enterprise; how to investigate and evaluate UC solutions; what technology choices are available for the solutions; how to create a plan and roadmap based on those solutions; how to select the appropriate technologies and vendors; and what steps are usually required for implementation of typical configurations. The workshop will include a UC Planning Toolkit which will be available in electronic form for all course attendees. Who Should Attend Roles in any of the three stages of UC planning, vendor selection, and implementation management: IT Director/Supervisor: Communications, Messaging, Applications or Network Telecom Director/Supervisor: Communications, Applications or Network IT Strategic Planning or CTO Director/Supervisor Director/Supervisor of Business Analysis (IT or Line of Business) Instructor - Marty Parker, Principal Consultant, UniComm Consulting Marty Parker is committed to advancement of Unified Communications (UC) to produce new benefits and efficiencies in enterprise communications and to stimulate and justify innovation in the business communications industry. Marty sees Unified Communications as transforming the highly manual, unmeasured, and relatively unpredictable world of telephony-based and e-mail-based communications into a software-assisted, coordinated, simplified, predictable process that will deliver high-value benefits to customers, to employees, and to the relevant enterprises. With even moderate attention to implementation and change management, UC can deliver the cost-saving and process-accelerating changes that deliver real, compelling, hard-dollar ROI. Marty is co-founder of UniComm Consulting, the industry's premier independent consulting firm providing strategy, planning and implementation support for enterprises in all industry segments. Marty is also co-founder of UCStrategies.com, the industry's leading forum for UC information and dialog. Marty has previously delivered important UC sessions at VoiceCon (now Enterprise Connect) and InterOp including, "UC Options: Who's Offering What?" as well as leading the deep-dive session, "Unified Communications Implementation." As a student of UC successes and case studies, Marty will moderate the important session, "Interoperability in UC” which will highlight the critical areas for multi-vendor implementations and call on a panel of leading vendors to describe how customers can manage successful implementations. Marty bases is UC activities on his experience in sales, strategic planning, product line management, financial management and general management positions in both computing (IBM) and communications (ATT/Lucent/Avaya) firms, as well as with two venture funded firms and with a very large west-coast telecom interconnect firm in the 1980s.
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Sunday, May 8

8:30 AM – 4:30 PM

Unified Communications: Make It So - Tools for Successful Planning, Selection and Implementation Within Your Enterprise

Location: Breakers F

Unified Communications is now the core of enterprise communications and should also be considered in the design of new or updated business processes or software applications. Thousands of case studies have defined the values and ROIs for UC, ranging from direct reductions in costs and capital to less direct but far more valuable business process improvements or revenue and profit growth. This workshop will demonstrate how to find and then logically and economically implement these UC applications in your enterprise.

Course Outline

The workshop will answer these questions:
What is Unified Communications (UC)?
What are the new technologies that make UC possible?
How can you find the best UC applications for your enterprise?
What are communications "hot spots" and how do you find them?
How do you design a UC application or solution?
Who are the major suppliers of UC technologies?
What are the UC solution elements from the top suppliers (template format)?
How do you select among desktop, IP Telephony, applications, and mobility UC vendors?
How do we determine the ROI of a new UC application?
What are the implications for UC applications for my network?
How can we organize the best applications into a multi-year UC Plan?
What are the steps in implementing the typical UC configurations and applications?
What other steps are required for successful implementation, adoption and ROI?

You Will Learn

At the end of the Workshop, attendees will know how to find UC opportunities in your enterprise; how to investigate and evaluate UC solutions; what technology choices are available for the solutions; how to create a plan and roadmap based on those solutions; how to select the appropriate technologies and vendors; and what steps are usually required for implementation of typical configurations. The workshop will include a UC Planning Toolkit which will be available in electronic form for all course attendees.

Who Should Attend

Roles in any of the three stages of UC planning, vendor selection, and implementation management:
IT Director/Supervisor: Communications, Messaging, Applications or Network
Telecom Director/Supervisor: Communications, Applications or Network
IT Strategic Planning or CTO Director/Supervisor
Director/Supervisor of Business Analysis (IT or Line of Business)

Instructor - Marty Parker, Principal Consultant, UniComm Consulting

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Unified Communications Exhibitors

All Interop attendees can meet 350+ exhibitors showcasing the full range of IT innovations including the latest in Unified Communications:

Click on a column header to re-sort the exhibitor list:

A | B | C | E | G | I | K | L | M | N | P | Q | R | S | T | V

Company	Booth
AeroCom AeroCom is the premier business Internet broker in the US. We are world-class at finding companies the lowest prices on the fastest providers with zero fees to the customer. Address 2850 Mesa Verde Dr East Suite 119 Costa Mesa, California 92626 United States of America Website www.aerocominc.com Social Networks Products/Services Offered Cloud Computing Data Center Information Security Storage Virtualization Unified Communications Wireless and Mobility WAN/Internet Services Products Internet Access Voice Service MPLS Service Cloud Services Companies Served Large Enterprises SMBs	641
AireSpring AireSpring is an award-winning and rapidly growing communications company offering a broad range of innovative services at competitive prices to businesses nationwide. AireSpring offers market-leading long-distance, local, data, MPLS and next-generation SIP trunking solutions that provide companies with tailored services that are powerful and cost-effective. Address 6060 Sepulveda Blvd 2nd Floor Van Nuys, California 91411 United States of America Website www.airespring.com Social Networks Products/Services Offered Cloud Computing Unified Communications Reseller WAN/Internet Services Products AirePBX MPLS Mesh SIP Trunking Dedicated Internet Access DynamicX - Integrated Voice and Data Companies Served Large Enterprises SMBs Channel	2450
Alcatel-Lucent Alcatel-Lucent Enterprise provides communication solutions and services to businesses of all sizes. Our secure and open portfolio and worldwide industry expertise helps you interconnect networks, people, processes and knowledge to transform your business into a dynamic enterprise. We work with more than 2,200 partners worldwide. Address 26801 W Agoura Rd Calabasas, California 91301 United States of America Website alcatel-lucent.com/enterprise Products/Services Offered Networking Unified Communications Wireless and Mobility	1851
Anixter Anixter is a leading global supplier of communications and security products, electrical and electronic wire and cable, fasteners and other small components. We help our customers specify solutions and make informed purchasing decisions around technology, applications and relevant standards. Address 2301 Patriot Blvd Glenview, Illinois 60026 United States of America Website www.anixter.com Social Networks Products/Services Offered Data Center Networking Information Security Unified Communications Companies Served Large Enterprises SMBs Channel International	861
Avaya Avaya is a global leader in enterprise communications systems. Avaya provides UC, contact centers, data solutions, and services directly and through channel partners to leading businesses and organizations globally. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. Address 211 Mt. Airy Rd Basking Ridge, New Jersey 07920 United States of America Website www.avaya.com Social Networks Products/Services Offered Service Delivery Data Center Enterprise 2.0 Green IT IT Management Networking Information Security Storage Video Virtualization Unified Communications Wireless and Mobility Consulting Services Education/Training Enterprise Software Performance Optimization WAN/Internet Services Companies Served Large Enterprises SMBs Channel International	Reef E Reef F Palm E Commanders Ballroom 1827
AVerMedia Information, Inc. AVerMedia is the leading provider of digital multimedia and presentation technology and offers high definition multi-point video conferencing solutions. Affordability and reliability combined with the industry’s only 2-year standard warranty, 1 year CPR hot swap, no service fees or contracts, make AVerComm the ideal video conferencing solution! Address 423 Dixon Landing Road Milpitas, California 95035 United States of America Website www.averusa.com Products/Services Offered Video Unified Communications Products AVerComm H300 AVerComm H100 AVerComm H310 AVerComm H100 AVerLink Mobile App Companies Served SMBs Channel	2369
Bay Pointe Technology Bay Pointe Technology is a full-service IT solutions provider for SMB and Enterprise businesses. From pre-sales engineering to Managed IT Services, we offer a comprehensive suite of products and services that can be tailored to satisfy the unique requirements of your high-performance IT environment. Address 2662 Brecksville Rd Richfield, Ohio 44286 United States of America Website www.baypointetech.com Products/Services Offered Service Delivery Cloud Computing Data Center Enterprise 2.0 Green IT IT Management Networking Information Security Storage Video Virtualization Unified Communications Consulting Services Reseller Products View Pointe Health Pointe Service Pointe Hardware & Software Unix Support Unix and HP UX support & service Companies Served Large Enterprises SMBs Channel	645
Baynetwork Inc Baynetwork are premier solution provider and reseller of new, refurbished and used networking, computer, and test equipment. Address 3131 W Post St Las Vegas, Nevada 89118 United States of America Website www.baynetwork.com Social Networks Products/Services Offered Cloud Computing Data Center Green IT IT Management Networking Information Security Storage Virtualization Unified Communications Wireless and Mobility Products Cisco HP Shoretel Juniper IT Management Companies Served SMBs	640
Biamp Systems, Inc. Address 9300 SW Gemini Drive Beaverton, Oregon 97008 United States of America Products/Services Offered Unified Communications	2550
BlackHawk Labs BlackHawk manufacturers the MiniRaQ wallmount enclosure system. MiniRaQ is designed to mount 400 lbs. of rackmount equipment in a vertical orientation. MiniRaQ is ideal for safe & secure deployment of VoIP switches, video recorders, servers, disk storage & UPS in small closets or unsecure locations. Equipment can be 35” deep. Address 829B W Stadium Lane Sacramento, California 95834 United States of America Website www.miniraq.com Products/Services Offered Networking Unified Communications Companies Served Large Enterprises SMBs Channel International	638
Brocade Communications Systems, Inc. Brocade® (Nasdaq: BRCD) networking solutions help organizations transition smoothly to a world where applications and information reside anywhere. Innovative Ethernet and storage networking solutions for data center, campus, and service provider networks help reduce complexity and cost while enabling virtualization and cloud computing to increase business agility. (www.brocade.com) Address 130 Holger Way San Jose, California 95134 United States of America Website www.brocade.com Social Networks Products/Services Offered Service Delivery Cloud Computing Data Center Green IT Networking Information Security Storage Virtualization Unified Communications Wireless and Mobility Products VDX 6720 Data Center Switch MLXe Router DCX Backbone ServerIron ADX Application Delivery Controller FastIron Series Companies Served Large Enterprises SMBs Channel International	833
CarrierBid Communications CarrierBid’s consulting service is risk-free and is offered at NO CHARGE to you since the carriers pay our fee. We deliver immediate savings and most are realized without making a physical change to your service. We are former telco "insiders" who bring decades of experience to you. Address 3219 E Camelback Rd Suite 274 Phoenix, Arizona 85018 United States of America Website www.CarrierBid.com Social Networks Products/Services Offered Unified Communications Consulting Services WAN/Internet Services Products MPLS Networks Internet Access Analog Line Aggregation Telecom Auditing Services Telepresence	2455
CBT Nuggets CBT Nuggets is the world-leader in video-based IT certification training. Get training for your certification exams, including Microsoft®, Cisco®, CompTIA®, and other certification vendors --Real-world skills with real-world focus taught by instructors in the top 1% of their field. Experience it for yourself…www.cbtnuggets.com. Address 44 Club Rd Suite 150 Eugene, Oregon 97401 United States of America Website www.cbtnuggets.com Social Networks Products/Services Offered Cloud Computing IT Management Networking Information Security Virtualization Unified Communications Wireless and Mobility Products Nugget Streaming Subscription Companies Served Large Enterprises International	1113
CCBOOTCAMP CCBOOTCAMP is a computer network training company. Address 375 N Stephanie St Bldg 21, Suite 2111 Henderson, Nevada 89014 United States of America Website CCBOOTCAMP Products/Services Offered Data Center Networking Information Security Storage Unified Communications Wireless and Mobility	1180
Cisco Cisco is the leader in networking that transforms how people connect, communicate, and collaborate. Cisco has led in the innovation of IP-based networking technologies, including routing, switching, security, TelePresence, unified communications, video, and wireless. The company’s responsible business practices help ensure accountability, business sustainability, and environmentally conscious operations and products. Address 3750 Zanker Rd San Jose, California 95134 United States of America Website www.cisco.com Products/Services Offered Service Delivery Cloud Computing Data Center Enterprise 2.0 Green IT IT Management Networking Information Security Storage Video Virtualization Unified Communications Wireless and Mobility Companies Served Large Enterprises SMBs Channel International	1127 Reef A
Extreme Networks Extreme Networks delivers networks for the mobile world. The company's open network solutions enable a quality user experience, providing a platform for improved business agility. From the converged mobile edge of enterprises to virtualized clouds, and from data centers to global carrier networks that backhaul mobile traffic, Extreme Networks'... Address 3585 Monroe St Santa Clara, California 95051 United States of America Website www.extremenetworks.com Social Networks Products/Services Offered Networking Unified Communications Wireless and Mobility	2051
Gigamon Gigamon® purpose-built appliances enable network visibility and directs discrete packet-flow. As creator of the Intelligent Data Access Networking® architecture, Gigamon provides enhanced visibility with patented technology for data networks. GigaVUE® data access switches eliminate SPAN port contention, increase tool efficiency and lowers cost of network ownership. Address 598 Gibraltar Drive Milpitas, California 95053 United States of America Website www.gigamon.com Social Networks Products/Services Offered Cloud Computing Data Center Enterprise 2.0 Green IT IT Management Networking Information Security Storage Virtualization Unified Communications Wireless and Mobility Performance Optimization Reseller WAN/Internet Services Products GigaVUE-212 GigaVUE-420 GigaVUE-2404 Companies Served Large Enterprises SMBs Channel International	1021
Global Conferencing Solutions (GCS) GCS provides managed bridging services for video conferencing, extending to virtually anyone, anywhere, using any system. Our bridging services offer 24/7 on-demand HD virtual rooms, interoperability with immersive telepresence systems, mobile devices, PC and Mac desktops, as well as traditional IP and ISDN standards based endpoints. Address 120 South Sixth Street Minneapolis, Minnesota 55402 United States of America Website www.gcshd.com Products/Services Offered Green IT Video Unified Communications Products Managed Bridging Services for Video Conferencing Video Conferencing Companies Served Large Enterprises SMBs Channel International	1108
IBM IBM combines innovation, insight, and expertise to harness IT’s power for business transformation. Through consulting, enterprise clouds, or managed services, IBM helps accelerate ROI, improve service delivery and enable business outcomes. Leverage IBM’s expertise to evaluate alternatives & outcomes, speed implementation, and reduce risk in traditional, cloud, and hybrid environments. Address 401 SW Water St, Suite 401 Peoria, Illinois 61602 United States of America Website www.ibm.com/services/it-insight Products/Services Offered Cloud Computing Data Center IT Management Information Security Virtualization Unified Communications Consulting Services Enterprise Software	621
IOCOM IOCOM revolutionized enterprise video conferencing and collaboration. IOCOM meets clients' needs through innovative solutions that enable multiple groups or individuals to instantly collaborate anytime and anywhere over their chosen medium. IOCOM is the first collaboration software company to integrate high performance multiple data and video windows with high performance audio. Address 111 W Jackson Blvd Chicago, Illinois 60604 United States of America Website www.iocom.com Social Networks Products/Services Offered Cloud Computing Green IT Video Unified Communications Products Visimeet Visimeet Room Systems Visimeet Classrooms Companies Served Large Enterprises SMBs Channel International	1067
iStarUSA Inc. iStarUSA Group has over 20 years of experience in the industrial computers industry. We specialize in OEM/ODM projects and manufacture of industrial power supply, rackmount chassis, enclosed cabinets and racks, data storage, and custom power solutions. Address 727 Philips Dr City of Industry, California 91748 United States of America Website istarusa.com Social Networks Products/Services Offered Service Delivery Cloud Computing Data Center Enterprise 2.0 Green IT IT Management Networking Information Security Storage Video Virtualization Unified Communications Wireless and Mobility Products CP-47030 300W DC PS2 Mini Redundant Power Supply D7-400-6 4U Compact Stylish Rackmount Chassis dAGE412U40DE-3MS IS-1000PD8 WM660B 6U 600mm Depth Wallmount Server Cabinet Companies Served Large Enterprises SMBs Channel International	759
Kerio Technologies, Inc. Kerio Technologies provides Internet technology solutions that allow small and medium businesses to connect, communicate, and collaborate securely. Kerio is headquartered in San Jose, California, and has offices in New York, Germany, the United Kingdom, the Czech Republic, Australia, and Russia. Address 111 W St John St Suite 1100 San Jose, California 95113 United States of America Website www.kerio.com Social Networks Products/Services Offered Information Security Unified Communications Products Kerio Connect Kerio Control Kerio Operator Kerio Workspace Companies Served SMBs	963
LG-Ericsson LG-Ericsson USA designs, develops, delivers--and supports--robust, reliable and innovative connectivity and communications products that keep businesses on-line and in-touch. The company’s products for voice, data and video communication on the LAN and across the globe connect businesses for success. Address 20 Mason Irvine, California 92618 United States of America Website www.lgericssonus.com Social Networks Products/Services Offered Networking Unified Communications Wireless and Mobility Products SBG-1000 ES-5048XG ES-4550G/ES1105G Companies Served Large Enterprises SMBs Channel	1467
Logitech Focused on innovation and quality, Logitech designs personal peripherals to help people enjoy a better experience with the digital world. We started in 1981 with mice, which (new at the time) provided a more intuitive way of interacting with a personal computer. Address 6505 Kaiser Dr Fremont, California 94555 United States of America Website www.logitech.com Products/Services Offered Video Unified Communications Wireless and Mobility	MR1206
LSI Corporation LSI Corporation is a leading provider of innovative silicon, systems and software technologies. The company offers a broad portfolio of capabilities and services including custom and standard product ICs, adapters, systems and software to power leading solutions in the storage and networking markets. Address 1621 Barber Lane Milpitas, California 95035 United States of America Website lsi.com Products/Services Offered Cloud Computing Data Center Enterprise 2.0 Green IT Networking Information Security Storage Video Virtualization Unified Communications Wireless and Mobility Companies Served Large Enterprises SMBs Channel International	SURF B
Mackay Communications Turnkey communications provider for 120+years. Offering mobile, secure wireless satellite phones, broadband terminals & airtime for simultaneous data, voice & multimedia communications. Featuring new portable & vehicular BGAN equipment for extensive remote applications (O&G, broadcast, construction, government, emergency/security, medical, insurance, IT, mining, AID) plus Inmarsat’s IsatPhonePRO, enabling reliable global connectivity. Address 3961 Trust Dr Raleigh, North Carolina 27616 United States of America Website www.mackaysatellite.com Products/Services Offered Networking Information Security Unified Communications Wireless and Mobility Products Inmarsat IsatPhone PRO Hughes NEW 9450-C11 Vehicular Satellite System Hughes 9350 Broadband Vehicular Satellite System Thrane EXPLORER 700 Wireless BGAN Satellite Terminal Companies Served Large Enterprises SMBs Channel International	1580
ManageEngine ManageEngine is the leading provider of costeffective enterprise IT management software and the only one making the 90:10 promise – to provide 90 percent capabilities offered by the Big 4 at just 10 percent of the price. ManageEngine offers IT management solutions including Network, Application, Bandwidth Management, HelpDesk and more. Address 4900 Hopyard Rd Suite 310 Pleasanton, California 94588 United States of America Website www.manageengine.com Social Networks Products/Services Offered Cloud Computing Data Center Enterprise 2.0 IT Management Information Security Virtualization Unified Communications Products ManageEngine OpManager ManageEngine ServiceDesk Plus ManageEngine NetFlow Analyzer ManageEngine DeviceExpert ManageEngine MSP Center Lite Companies Served Large Enterprises SMBs Channel International	1859
Microsemi PowerDsine® midspans from Microsemi enable Ethernet switches to deliver up to 72 watts of clean, reliable power over standard cable infrastructures. Exclusive PowerView Pro™ platform provides remote control, reboot and full power monitoring of network operations. PowerDsine technology is a major driver of the 802.3af and 802.3at standards. Address 2381 Morse Ave Irvine, California 92614 United States of America Website www.microsemi.com/powerdsine Products/Services Offered Networking Information Security Unified Communications Wireless and Mobility Companies Served Large Enterprises SMBs Channel International	2534
MRV Communications MRV provides equipment and services worldwide to telecommunications service providers, enterprises, and governments, enabling network evolution and increasing efficiency, while reducing complexity and costs. Through its subsidiaries, MRV operates R&D centers in North America and Europe, along support centers and sales offices around the world. Visit mrv.com. Address 20520 Nordhoff St Chatsworth, California 91311 United States of America Website www.mrv.com Social Networks Products/Services Offered Data Center Networking Unified Communications Wireless and Mobility Products LX Media Cross Connect Fiber Driver Optiswitch Companies Served Large Enterprises SMBs Channel International	2138
NetScout Systems, Inc. NetScout Systems, Inc. is the market leader in Unified Service Delivery Management enabling comprehensive end-to-end network and application assurance. IT staff at more than 20,000 of the largest enterprises, government agencies, and service providers use NetScout nGenius® and Sniffer® solutions to predict, preempt, and resolve service delivery problems. Address 310 Littleton Road Westford, Massachusetts 01886-4105 United States of America Website www.netscout.com Products/Services Offered Service Delivery Cloud Computing Data Center Enterprise 2.0 IT Management Networking Information Security Video Virtualization Unified Communications Wireless and Mobility WAN/Internet Services Products nGenius Service Delivery Manager nGenius Performance Manager nGenius Subscriber Intelligence nGenius Trading Intelligence nGenius Intelligent Data Sources Companies Served Large Enterprises Channel International	1250
Network Critical Network Critical North America leads the network monitoring industry with constant innovation. Providing secure network access using TAPs to 10gig solutions. Uncompromised attention is given to our End Users, Resellers and Technology Partners. NCNA provides uncompromised attention to over 5,000 installations - they deserve it and their networks demand it. Address 37 Franklin Street Buffalo, New York 14202 United States of America Website www.networkcritical.com Social Networks Products/Services Offered Data Center Enterprise 2.0 Green IT IT Management Networking Information Security Unified Communications Companies Served Large Enterprises Channel International	2171
nSolutions, Inc. nSolutions Inc. offers NOVA™ products and services to enterprises and managed service providers for automation, security and compliance of data centers and cloud infrastructures. nSolutions markets NOVA directly and through its channel partners (in the United States, Japan, Mexico and Brazil) to enterprises and MSP market segments. Address 2570 North First Street, Suite#200 San Jose, California 95131 United States of America Website www.nsolutionsinc.net Products/Services Offered Cloud Computing Data Center Enterprise 2.0 Networking Information Security Virtualization Unified Communications WAN/Internet Services Products NOVA Appliances ConfigCommander ConfigControl NOVA Service Gateway Companies Served Large Enterprises SMBs Channel International	508-B
Polycom Polycom, Inc. is a global leader in unified communications solutions with industry-leading telepresence, video, voice and infrastructure solutions built on open standards. With Polycom, people meet face-to-face without being in the same place to more effectively communicate, solve and create. Polycom powers smarter conversations, transforming lives and businesses worldwide. www.polycom.com Address 4750 Willow Road Pleasanton, California 94588 United States of America Website www.polycom.com Products/Services Offered Cloud Computing Green IT Networking Video Unified Communications Wireless and Mobility Education/Training Performance Optimization Companies Served Large Enterprises SMBs Channel International	MR1214
Processor Processor is a bi-weekly print publication designed for people managing and purchasing equipment for data centers. Processor’s content is comprehensive but presented in a quick, easy-to-read format, so readers can keep up with new data center products and technologies. Address 120 W Harvest Dr Lincoln, Nebraska 68521 United States of America Website www.processor.com Social Networks Products/Services Offered Cloud Computing Data Center Enterprise 2.0 Green IT Networking Information Security Storage Video Virtualization Unified Communications Wireless and Mobility Companies Served Large Enterprises SMBs Channel International	2563
QLogic QLogic, a NASDAQ Global Select company and part of the S&P 500, is a global leader and technology innovator in high performance networking, including adapters, switches and ASICs. Leading OEMs and channel partners worldwide rely on QLogic products for their data, storage and server networking solutions. www.qlogic.com. Address 26650 Aliso Viejo Parkway Aliso Viejo, California 92656 United States of America Website www.qlogic.com Social Networks Products/Services Offered Service Delivery Cloud Computing Data Center Enterprise 2.0 Green IT IT Management Networking Information Security Storage Video Virtualization Unified Communications Wireless and Mobility Consulting Services Education/Training Embedded Enterprise Software Performance Optimization Reseller WAN/Internet Services Products QLogic 5000 Stackable Switch Series QLogic 3200 Ethernet Adapter Series QLogic 8200 Converged Network Adapter Series QLogic 12000 InfiniBand Switch Series QLogic 7300 InfiniBand Adapter Series Companies Served Large Enterprises SMBs Channel International	2243
Qwest Communications Qwest Address 930 15th St. Denver, Colorado 80202 United States of America Website www.qwest.com Products/Services Offered Cloud Computing Unified Communications WAN/Internet Services	MR2013
RGB Spectrum RGB Spectrum® is a leading designer and manufacturer of videographic and decision support systems. Products include the View™ family of video windowing systems, ComputerWall® and MediaWall® multi-screen display controllers, Linx™ DVI Matrix Switchers, and MultiPoint™ KvM control room decision support systems. Address 950 Marina Village Parkway Alameda, California 94501 United States of America Website www.rgb.com Products/Services Offered Data Center Unified Communications	669
Safari Books Online Safari Books Online is an on-demand digital library that provides one integrated source for over 12,000 expert reference and learning materials from leading publishers. The site includes exclusive access to the collections of O’Reilly Media, Addison-Wesley, Prentice Hall, Cisco Press, Microsoft Press, and many more. Address 1003 Gravenstein Highway North Sebastopol, California 95472 United States of America Website www.safaribooksonline.com Social Networks Products/Services Offered Service Delivery Cloud Computing Data Center Enterprise 2.0 Green IT IT Management Networking Information Security Storage Virtualization Unified Communications Wireless and Mobility Companies Served Large Enterprises SMBs Channel International	536
Sagemcom Sagemcom, global leader in IP fax, will be revealing the SIP trunking and virtualization capabilities of its latest XMediusFAX T.38 Fax over IP (FoIP) server software for VMware, Microsoft, and Citrix environments. Cost-reduction and improved operational efficiencies are met with Sagemcom’s SIP-compliant and virtualizable fax solutions. Address 5252 de Maisonneuve Blvd West Suite 400 Montreal, Quebec H4A 3S5 Canada Website xmediusfax.sagemcom.com Social Networks Products/Services Offered Green IT IT Management Information Security Virtualization Unified Communications Education/Training Embedded Enterprise Software Performance Optimization Products XMediusFAX™ OpenLine™ Companies Served Large Enterprises SMBs Channel International	517
ShoreTel ShoreTel provides brilliantly simple IP phone systems with fully integrated unified communications. We offer the lowest TCO and highest customer satisfaction in the industry. Address 960 Stewart Dr Sunnyvale, California 94085 United States of America Website www.shoretel.com Products/Services Offered Video Unified Communications Wireless and Mobility Products ShoreTel Mobility Solutions for Any PBX, Any Network ShoreTel Unified Communications ShoreTel Enterprise Contact Center ShoreTel Collaboration Solutions ShoreTel Open Integration Companies Served SMBs Channel International	933 MR1208
snom Technology snom technology, is a global manufacturer of SIP-based IP telephones for business, carrier and high-end consumer markets. Based on open standards, feature-rich and affordability, snom's products are engineered to fulfill their vision of ubiquitous, standards-based VoIP. snom's sales/distribution network extends to 40+ countries. Address 18 Commerce Way Suite 6000 Woburn, Massachusetts 1801 United States of America Website www.snom.com Products/Services Offered Green IT Information Security Unified Communications Products 821 m9 snomONE Plus	2557
SonicWALL, Inc. Guided by its vision of Dynamic Security for the Global Network, SonicWALL® develops advanced intelligent network security and data protection solutions that adapt as organizations evolve and as threats evolve. Address 2001 Logic Drive 2001 Logic Drive San Jose, California 95124 United States of America Website www.sonicwall.com Social Networks Products/Services Offered Cloud Computing Enterprise 2.0 IT Management Networking Information Security Virtualization Unified Communications Wireless and Mobility Products SuperMassive E10000 Appliance Series Companies Served Large Enterprises SMBs Channel International	851 MR1210
Splice Communications, Inc. Splice Communications is a leading network services provider designing the best possible solutions to simplify and streamline business communication needs. Our expertise, superior customer service and vendor agnostic approach to all major carriers enable our customers to focus on their core business and lower their total cost of ownership. Address 1900 S. Norfolk Street, Suite 350 San Mateo, California 94403 United States of America Website www.splicetelecom.com Social Networks Products/Services Offered Service Delivery Cloud Computing Data Center Networking Unified Communications Consulting Services Performance Optimization WAN/Internet Services Products Dedicated Internet Access Private Line MPLS Companies Served Large Enterprises SMBs Channel International	2167
Sprint Sprint brings the freedom of mobility to business customers through Converged Solutions--integrated wireline and wireless solutions built upon an award-winning MPLS network. Address 6200 Sprint Parkway Overland Park, Kansas 66251 United States of America Website www.sprint.com/convergence Social Networks Products/Services Offered Networking Unified Communications Wireless and Mobility Consulting Services Embedded WAN/Internet Services Products IP access solutions 4G and 3G wireless access solutions SIP Trunking Integrated Conferencing Enablement (ICE) Industry leading 4G smartphones and modems Companies Served Large Enterprises SMBs Channel International	2059
Synertron/Lex Computech Synertron/LEX is an embedded system manufacturer headquartered in Taipei Taiwan with branch offices worldwide. We specialized in x86 based fanless systems based on CPUs ranging from VIA Eden to Intel Core 2 Duo. We offer products that can be used in networking, POS, Multimedia, and Surveillance applications. Address 12960 Sunnyside Place Sante Fe Springs, California 90670 United States of America Website www.lex.com.tw Products/Services Offered Green IT Networking Video Unified Communications Products UNO 3I270D Twister NI525A Twitter 3I525A CI945A1U2PCI Twitter 3I525U Companies Served SMBs	1110
Talari Networks With WAN Virtualization, Talari Networks does for enterprise WANs what RAID did for storage—delivering a network with 30 to 100 times the bandwidth per dollar, ongoing WAN costs reduced by 40% to 90%, and greater reliability than existing corporate WANs—bringing Internet economics to enterprise WAN buyers. Address 550 S. Winchester Blvd Suite 500 San Jose, California 95128 United States of America Website www.talari.com Social Networks Products/Services Offered Cloud Computing Networking Unified Communications Performance Optimization WAN/Internet Services Products T3000 Adaptive Private Networking Appliance T750 Adaptive Private Networking Appliance T730 Adaptive Private Networking Appliance T200 Adaptive Private Networking Appliance Companies Served Large Enterprises Channel International	2238
Telecom Reseller Telecom Reseller reports on Unified Communications. Customer premises based solutions, IP-PBX, Cloud, Avaya, Cisco, NEC, ShoreTel, Zultys, Mitel, Vertical, Polycom, Aastra, snom, are among the topics and brands covered. Read Special Reports on Mobility, TEM, SIP and FoIP Tech-tips and advice are popular features. Print, eEdition and On Line. http://www.telecomreseller.com Address 17413 SE 28th Street Vancouver, Washington 98683 United States of America Website www.TelecomReseller.com Products/Services Offered Cloud Computing Data Center Green IT IT Management Networking Information Security Video Virtualization Unified Communications Wireless and Mobility Enterprise Software Performance Optimization Reseller Companies Served SMBs Channel International	1081
The Conference Group Founded in 1999, The Conference Group is an award-winning audio, web, and video conferencing provider offering a full suite of collaboration tools, including facilities-based audio, LotusLive Meetings, Microsoft LiveMeeting, MegaMeeting, and Vidyo. Free trials are available. Address 254 Chapman Road Topkis Bldg., Suite 200 Newark, Delaware 19702 United States of America Website www.conferencegroup.com Social Networks Products/Services Offered Video Unified Communications Products LotusLive Meetings Microsoft LiveMeeting MegaMeeting Vidyo Audio Conferencing Companies Served Large Enterprises SMBs Channel International	2340
Transition Networks Bring your fiber into the cloud with Transition Networks—we offer Ethernet and IP devices that allow contracted levels of availability/uptime. Transition’s products are built to meet the 99.999% availability required by most enterprises cloud services, allowing service providers to supply cloud-based solutions with the most stringent SLA requirements. Address 10900 Red Circle Drive Minnetonka, Minnesota 55343 United States of America Website www.transition.com Social Networks Products/Services Offered Cloud Computing IT Management Networking Unified Communications Products The ION Platform	827
Virtual Hold Technology Virtual Hold Technology’s patented virtual queuing solutions help when call demand exceeds agent resources. By allowing customers to request callbacks rather than wait on hold, Virtual Hold: • Increases customer satisfaction • Reduces ASA & abandons • Improves service level • Increases agent efficiency • Reduces toll and labor expenses Address 137 Heritage Woods Dr. Akron, Ohio 44321 United States of America Website www.virtualhold.com Social Networks Products/Services Offered Virtualization Unified Communications Wireless and Mobility Products Concierge Concierge Platform Toolkit Companies Served Large Enterprises Channel International	2367