Principles of Effective IT Management
Sunday - Monday, May 8-9, 2011
8:30 am-4:30 pm
Room: Lagoon H
This two day tutorial focuses on specific steps you can take to improve your IT organization, business model, tools, staffing and skill levels, as well as your policies and operational procedures. In an environment of constant change, IT accountability has taken on new levels of urgency. IT departments regularly struggle with staffing levels, turnover, burnout, lack of credibility, or end-user and managerial dissatisfaction. If you're questioning how to satisfy the end user, control or cut costs, and still offer a balanced and fulfilling career progression to IT professional staff, we have answers for you.
Day by Day Overview
Sunday, May 8
* How to develop a new framework for the business of IT
* How to formalize policies and processes
* How to map the organization to new business models and processes
* How to re-engage your technology roadmap post recession
Monday, May 9
* How to manage customer expectations and set customer service levels
* How to develop end-user and IT buy-in
* How to build executive management commitment
* Know the critical success factors * How to make it all happen
You Will Learn
Principles that can develop or enhance your own IT policies, processes, organization, and practices, thus creating a more effective IT business unit.
Who Should Attend
* Directors and managers of IT organizations or units
* IT and IS professionals
* Anyone who needs to realign IT with the business
Hear from past attendees of Principles of Effective IT Management:
"If I implement just a few of the gems he provided I will improve my IT department in big ways. Tom was very impressive."
"This workshop was perfect as it touched on a lot of activities that are currently being worked on or are in process to be implemented."
"Thomas was an excellent presenter, who related with everything that my business is going through at the moment."
"I have attended several symposiums and conferences in the past, Tom's presentation ranks at the top for being informative and providing information that will help both myself and my organization when I return."
"Finally, a presenter that really provides some real guidance for handling difficult situations with peers, managers, and executives when dealing with IT problems."
"This is exactly the type of workshop I've been looking for. I came back recharged and ready to implement some of the concepts Tom shared with us."
"Best speaker I've seen in ages. Very relevant to my work."
"Very impressed with this workshop."
"Without a doubt, this has been one of the most informative classes I have attended in the past three years I have been attending Interop."
"I was one of the lucky people who managed to attend Principles of Effective Management. The information presented is going to be very beneficial as I work towards improving my IT department process."
