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Business Technology Workshops

Sunday - Monday, May 8-9, 2011,
8:30 am-4:30 pm

Attend full-day Workshops to dive deep into key IT topics—including virtualization, IT management, networking, cloud computing, security and much more—in the days preceding the Interop Conference and Expo. BEST VALUE—Register for a Flex Pass to attend the Conference plus your choice of Workshops.

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Sunday, May 8
8:30 AM – 4:30 PM CIO Bootcamp: IT Emergent: High Value Leadership in a Low Tolerance World - Day One Location: South Seas D As the world of information technology changes, the skill set required to lead your IT organization continually evolves. Attend Day One of this intensive two-day CIO Boot Camp to learn firsthand from successful CIOs. Hear about common mistakes, how to avoid making them and how to apply their lessons to your world. Topics include: Tales from Top-of-Tech The CIO Role Today The IT Organization of the Future IT in the SMB World – Issues, Realities & Best Practices Health Care IT Business Analytics CIO Unplugged For more information click here. Instructor - Thornton May, Futurist Executive Director, IT Leadership Academy Thornton May is America's leading CIO career doctor, tirelessly researching the environmental and psychological diseases that destroy IT leadership careers. On the road over 250 days a year making 'house calls' with leading CIOs, Thornton has assembled one of the world's most respected medicine chests of empirically tested job-saving, business-growing remedies in the IT business today. In addition to career doctoring, Thornton teaches Executive Education at four major universities, writes columns on technology for two leading publications, advises major organizations and government agencies on how to think differently about the future, all the while conducting seminal anthropological field research into technology use behaviors of the various tribes comprising modern society. Thornton brings a scholar's patience for empirical research, a second-to-none gift for storytelling and a scathingly honest sense of humor to his audiences. His exuberance is infectious. After prolonged exposure you go home and wring the personality out of your clothes. Most importantly you will be refreshed, revitalized and re-armed to win the career wars in front of you. Thornton was recently voted one of the world's 100 most influential leaders in IT. Speaker - Bruce Barnes, President and CEO, Bold Vision LLC Mr. Bruce Barnes has over thirty-six years of experience as a senior level officer in the technology arena, including very influential roles in Fortune 100 companies. He has received numerous industry accolades, including having been recognized by the industry press as one of this country's most noted CIOs. He is a recognized voice at national industry events and in major industry publications. He is an ongoing advisor and retained coach for a number of successful senior level corporate leaders. Currently, Mr. Barnes is the founder and CEO of BOLD VISION®, a senior management consulting consortium comprised of "C Level" executives, which operates as a trusted advisor and consultant to a number of noted CIOs and other I/T leaders, as well as to several large I/T product providers. Prior to this current role, Mr. Barnes served as the Vice President of I/T Strategy and Planning for the Nationwide Enterprise, a $200B international insurance and financial services company. There, he was responsible for the overall technology strategy, I/T architecture, information security, and I/T governance processes for the global enterprise. Prior to that, Mr. Barnes served as VP and Chief Information Officer for Nationwide Financial Services, a $100B international financial services company, where he oversaw all facets of technology services and operations within that publicly-held organization. Prior to that, he served as Chief Information Officer for Ohio's largest privately owned HMO, and he also held various management positions with an international library/information services company, the Washington (DC) office of a major technology vendor, and as an officer in the United States Army. He is a co-founder for the nationally acclaimed "CIO Solutions Gallery" at The Ohio State University's Fisher College of Business. He is a graduate in five sciences from The Ohio State University. Speaker - Cheryl Smith, CIO, WestJet Ms. Smith is an experienced business leader and information technology (IT) expert. She has senior executive experience as a CEO and CIO, and has worked in the energy, health care, telecommunications, manufacturing, and consulting industries, and with federal agencies. Career Summary: Cheryl Smith is a principal at an expert IT consulting firm that offers services in IT Crisis Management. The firm specializes in providing support to companies facing an IT crisis or major “one-time” IT-related event (www.smithandassociates.us.com). She has been responsible for the successful turnaround and completion of critical IT projects and ventures throughout the world. Prior to her work in IT crisis management, Ms. Smith was the CEO of a technology startup company, utility.net. utility.net offered Broadband over Power Line (BPL) networks to the major US electric companies for commercial sale of broadband to customers in their rural territories, and SmartGrid applications for utility use. She was the global CIO for McKesson Corp—a Fortune 15 health care company; the CIO for KeySpan (now National Grid)—one of the largest energy companies in the US; the VP for Strategic Systems at Verizon; and the MIS Director for Honeywell Federal Systems. She was a Principal at Ernst & Young, one of the “Big 6” consulting firms, for 7 years, successfully managing major IT efforts for a number of Fortune 100 companies in the US and around the world. Her initial years in the industry were spent building 3 core systems that remain in use on Capitol Hill (the electronic voting system on the House floor, the House publication system, the cable communication system used by both the House and the Senate) at the U.S. House of Representatives. She is the co-founder of the CIO Institute, a certificate program for IT leaders at UC Berkeley, Haas School of Business. In addition to teaching and international speaking engagements, her articles on IT problems, issues and challenges—with ‘insider information’ on how to resolve—have been published worldwide. Smith holds both Bachelor and Master degrees from Penn State. Speaker - Robert Rennie, CIO & VP, Technology, Florida State College at Jacksonville Speaker - Alan Cullop, Chief Information Officer, Senior Vice President, The TriZetto Group Alan S. Cullop is currently serving as chief information officer and senior vice president with The TriZetto Group, the leader in healthcare ERP technology solutions touching half of the U.S. insured population. He joined the company in January 2010 and is implementing a business-focused strategy that maximizes the return on IT investments while focusing on operational excellence and improved cost structure. Mr. Cullop’s strategy focuses IT resources on projects that provide competitive advantage. Mr. Cullop brings over 20 years of global information technology and business experience to his current role. Prior to joining TriZetto, Mr. Cullop served as chief information officer and executive vice president with Berkshire Hathaway’s NetJets, a multi-billion dollar company. He joined the company in 2005 and rapidly positioned technology as a strategic enabler for the business. Through collaboration with business leaders, the IT and business teams collectively delivered projects utilizing advanced analytics, business process reengineering and internal process optimization. The company grew revenues by more than 300% and scaled by 2.5 times effectively during Mr. Cullop’s tenure. Mr. Cullop was ranked as one of the top 10 CIO/CTO’s in the United States by leading IT Futurist, Thornton May and was recognized by Information Week as 2010 Masters of Technology. Mr. Cullop currently serves on the board of TechColumbus, a leading technology incubator and on the executive advisory committee for the Groundworks Group, a non-profit technology provider for the United Way. Mr. Cullop has served on the Board of Directors of SITA, a diversified global company that provides technology services including applications development and networking in over 200 countries. Mr. Cullop also served on the Board of Directors for Tripeze.com, a Canadian e-commerce company, which was successfully acquired by Sears Corporation. Mr. Cullop also serves on several Technology groups across the country. Mr. Cullop earned a Bachelor of Science degree from the University of Tennessee in Knoxville in 1987 and was a member of the Leadership Forum at The DuPree College of Management at Georgia Tech in Atlanta from 1998 - 2000. Speaker - Christopher Barber, Former Senior Vice President of Enterprise Strategy and CIO, WesCorp Chris Barber is the Former Senior Vice President of Enterprise Strategy and Chief Information Officer at WesCorp, a corporate credit union headquartered in San Dimas, California managing more than $30 billion in assets. WesCorp provides Electronic Payment Services, Liquidity and Investment Services to Retail Credit Unions across the US and Guam. At WesCorp Mr. Barber lead the organization to pursue a paradigm shift in how it leveraged technology. During time there he led his team to implement several new ground breaking technologies enabling them to be the dominate player in their market, 3X the size of their closest competitor. Prior to joining WesCorp, Mr. Barber served as SVP and CIO for GlobeNet Capital Corporation in Orlando Florida (that eventually became part of the NYSE), an innovative company that built and operated electronic trading systems. He also held leadership positions with Vector Securities as Senior Technology Officer and with Mercer Investment Consulting as the Director of Software Development for their Global Resource Group. Mr. Barber is an entrepreneurial and visionary leader accomplished at strategic planning, product development, process improvement, and reengineering of key business processes. He is an advocate of leveraging enabling technologies to gain a competitive advantage, a skilled communicator, team builder and collaborator who maximizes efficiencies and productivity through boosting employee morale and performance. He has over 20 years of assisting organizations exceed their performance goals through the use of enabling technologies, a wide background in many areas of information technology including Software/Product Development, E-commerce, Business Intelligence and Analytics, Check Image Warehousing and Delivery Systems and Mobile Technologies to name a few. Mr. Barber received his Doctorate degree in eCommerce from Trinity College, his M. B. A. in Finance from DePaul University and his Bachelor’s degree in Computer Science from Central Michigan University.
8:30 AM – 4:30 PM Virtualization Management: The Road to Private Cloud Location: Mandalay Bay D Once an organization has completed the initial phase of server virtualization and consolidation, the next step is to optimize the virtual infrastructure to enable expansion from the typical initial 25% virtualized to a more complete fully virtualized infrastructure. Along with this expansion, the critical path to realizing the full potential of virtualization is to add the management layers to transform IT operations and deliver IT as a service. By properly managing, securing, protecting, optimizing and automating the virtual infrastructure, IT can transform itself to run as a private cloud. For more information click here. Instructor - Barb Goldworm, President and Chief Analyst, FOCUS Barb Goldworm has spent 30 years in systems and storage in various senior management, marketing, sales, technical and industry analyst positions with IBM, StorageTek, Novell, Enterprise Management Associates and several successful startup ventures. A frequent speaker at industry events, she also created and chaired Interop’s Network Storage Track. More recently, she was one of the top 3 ranked analyst/ knowledge expert speakers at SNW and has been a regular expert speaker for TechTarget Webcasts and Ziff-Davis Summits and E-seminars. She also chaired the 2007 Server Blade Summit on Blades and Virtualization. Barb has published extensively since the 1990s, writing regular columns for Network World and ComputerWorld, as well as numerous business and technical white papers and articles on systems, software, storage, storage networking and enterprise management. She currently writes a regular column for TechTarget SearchServerVirtualization. In 2007, she published a book entitled "Blade Servers and Virtualization: Transforming Enterprise Computing While Cutting Costs" commissioned by Wiley, available on Amazon.com. Barb brings a unique blend of marketing and technical depth, both strategic and tactical, with experience in product management, product marketing, sales, market research, software development, project management and education. Instructor - Steve Orrin, Director of Security Solutions, Intel Corporation Steve Orrin is the Director of Security Solutions at the Intel Corporation and a regular speaker at nationally recognized conferences on Security, Privacy, and Web Services topics. Previously Orrin served as Chief Security Officer of Sarvega, Inc., (acquired by Intel, inc.) a computer and network security startup which deployed the world's first XML appliance in production in 2001. Prior to his work at Sarvega, Orrin was vice president of security and technology at Watchfire, Inc. responsible for the product development of Watchfire's web application security and privacy software product lines. He has also acted as CTO of Sanctum, a pioneer in Web application security testing and firewall software. Steve was also CTO and co-founder of LockStar Inc., a provider of end-to-end security and web services solutions designed to help organizations deploy web-enabled legacy applications for ebusiness. Steve co-founded LockStar after he left SynData Technologies, Inc. where he was CTO and chief architect of its desktop email and file security product. A recognized expert and frequent speaker on enterprise security, he has developed several patent-pending technologies covering user authentication, secure data access and steganography and has one issued patent in steganography. Steve is a member of several leading industry organizations and is published in several scientific and medical journals. Steve holds an honors degree in research biology from Kean University. Panelist - Mark Townsend, Director Solutions Management, Enterasys Secure Networks Mark Townsend's career has spanned the past two decades in computer networking, during which he has contributed to several pending patents in information security and has established himself as an expert related to networking and security in educational environments. He is a contributing member to several information security industry standards associations, including the Trusted Computing Group (TCG). Townsend's work in the TCG Trusted Network Connect (TNC) working group includes co-authoring the Clientless Endpoint Support Profile. Townsend is currently developing virtualization solutions and driving interoperability testing within the industry. Prior to his current position, he has served in a variety of roles including service and support, marketing, sales management and business development. He is considered an industry expert and often lectures at universities and industry events. Panelist - Steven Shalita, Vice President of Marketing, NetScout Systems, Inc. Steven Shalita has more than 20 years of industry and technology experience across service provider and enterprise markets with a strong background in IP, MPLS, and IP transformation projects. His wide range of experience includes service management and assurance to service delivery architecture including data center, core, edge and metro technologies as well as technology initiatives targeting mobile, triple-play and business services carrier environments. Mr. Shalita has held senior marketing leadership positions at Alcatel-Lucent, Redback Networks, HP and Cisco. He returned to NetScout in July of 2008, and was previously Director, Product Marketing from 1997 through 1999. Panelist - Kevin F.R. Suitor, Vice President of Marketing, Exinda Networks Kevin is responsible for identifying key partnerships and building market awareness globally for Exinda Networks. Prior to Exinda, Kevin was VP Marketing and Business Development for Redline Communications Inc where he became widely recognized for his expertise in the telecommunications industry and was Redline's primary WiMAX Forum delegate. Prior to joining Redline in 2001, Kevin built a solid track record at the executive level in a variety of roles with organizations such as CopperCom, CTI Datacom, Tekelec, DCI Digital Communication Inc. and Wandel & Goltermann. His extensive market and technology knowledge relating to service providers and equipment manufacturers has helped him author numerous articles in several industry publications. Kevin is also a regular speaker on topics such as Unified Performance Management, WAN Optimization, Application Acceleration, broadband fixed wireless, 802.16, WiMAX, VoIP and virtual private networks.
8:30 AM – 4:30 PM Enterprise Cloud Summit - Public Clouds Location: South Seas B On Day One of Enterprise Cloud Summit, we'll turn our eye outward to look at the many public cloud offerings that are levelling the IT playing field. Public cloud providers offer pay-as-you-go economics and tremendous flexibility; but they also create new security, portability, and performance concerns. Once the exclusive domain of web startups, today enterprises big and small are finding ways to incorporate public cloud platforms into their IT strategy. Whether you're deciding how to embrace them or want to learn from what others are doing, Enterprise Cloud Summit is the place to do it. For a detailed agenda click here. Instructor - Alistair Croll, Founder, Bitcurrent Alistair is the principal analyst at Bitcurrent; an executive at CloudOps; an advisor to various technology venture firms; the founder of the Bitnorth conference; and the founder of the Human 2.0 blog on emerging technologies. Prior to Bitcurrent, Alistair co-founded startup accelerator Rednod; web performance management firm Coradiant; and Networkshop, a research firm. He has also worked as a product manager for 3Com Corporation, Primary Access, and Eicon Technology. Alistair is the content chair for Cloud Connect, the industry's largest cloud computing event; the track chair for cloud computing and the Enterprise Cloud Summit at Interop; and the co-chair of O'Reilly Strata. Alistair is a frequent contributor to a range of technology publications. He has taught at industry conferences such as Web2Expo, IGT, Interop, Structure, Enterprise 2.0, Velocity, Mesh, and eMetrics. He is also the co-author of Web Operations (2010, O'Reilly), Complete Web Monitoring (2009, O'Reilly) and Managing Bandwidth: Deploying QOS in Enterprise Networks (1999, Prentice-Hall). Moderator - John Barnes, CTO, Model Metrics John has earned a national reputation as an application development expert and a leading developer using cloud computing technologies from Amazon Web Services, Salesforce.com, Google and Adobe. He has over 17 years of technology experience and runs the Mobile Platform Development and R& D teams for Model Metrics, a leading Cloud Computing Consulting firm. John helped grow Model Metrics from a small regional firm into a nationally recognized company and expand into new technologies. John is frequently interviewed by leading publications such as InfoWorld and eWeek and also by leading analysts from Gartner, Forrester and PARC as well as Wall Street around trends in Cloud Computing. John frequently speaks at global conferences such as Dreamforce (Salesforce.com) and Adobe Max as well as other conferences and runs user groups focused on Amazon Web Services. Prior to joining Model Metrics he played key roles at Agentis Software and BroadVision Software and he has a Bachelors of Information Systems from the University of Nebraska. Moderator - Sam Johnston, President, Open Cloud Initiative (OCI) Sam Johnston is an independent consultant delivering cloud computing solutions for large enterprises, having previously worked as a technical program manager in the Site Reliability Engineering team at Google Switzerland. Before joining Google, Sam worked at Citrix Systems and served as founder and CTO for a number of successful high-tech start-ups in Australia, France and Ireland. A computer scientist at heart, he was recently listed as one of the leaders of cloud computing, having been an active contributor to the cloud computing community since its inception (particularly in the areas of security, standards and interoperability). Sam has advised and architected pilots for various European enterprises (including one of the earliest and largest commercial cloud deployments to date, started in 2006 with 35,000 users) and presented at a number of international conferences on the subject. Sam earned his bachelor’s degree in computer science from the University of New South Wales in Sydney, Australia, having moved from his home town of Perth, Western Australia in 1996 to accept a Co-op scholarship in Electrical Engineering. Moderator - Dan Koffler, CTO, CloudOps Daniel Koffler is the CTO for Syntenic and CloudOps. As an early cloud adopter and evangelist, Daniel has worked with most of the major private and public cloud providers in the market and actively spends much of his time helping clients evaluate, plan and migrate to cloud services. Daniel has worked on a number of cloud research papers and projects and regularly speaks at conferences on technical and business aspects of cloud computing, security, datacenter operations and the emerging DevOps and NoSQL movements. At the inaugural Enterprise Cloud Summit 2009 (part of the Interop Las Vegas conference), Daniel was responsible for building, presenting and demoing a single cloud based application that was demonstrated running on (and being migrated between) Amazon AWS, Google App Engine and several other cloud platforms. Speaker - Brian Butte, Director, Cloud Computing, PricewaterhouseCoopers LLP Brian Butte has focused on cloud, grid, and utility computing for the past nine years as an Enterprise Architect. Brian has architected multiple virtualization solutions for Fortune 500 clients including internal infrastructure as a service, workload overflow, internal storage clouds, and grid enabled ETL. Brian's varied background including plant floor automation, embedded systems, enterprise applications and call centers across multiple verticals gives him a unique perspective on the application of cloud technology. Brian is Director at PricewaterhouseCoopers LLP, member of the PwC Cloud Action Committee, PwC Cloud Solutions Team and subject matter expert within the Technology Advisory practice. Speaker - Joe Weinman, Communications, Media, and Entertainment Industry Strategic Programs, HP Joe Weinman leads a global team focused on strategy and industry solutions for the communications, media, and entertainment verticals in HP’s Worldwide Industry Solutions organization. He is a long-time veteran of the industry, having held positions of increasing responsibility at the world’s largest telecommunications company, and is a frequent keynoter, a prolific inventor, and an author/blogger. He is a well-known cloud computing evangelist, creating “Cloudonomics,” at the intersection of cloud computing, ROI / business value, and economics. Speaker - Peter Coffee, Director of Platform Research, salesforce.com Peter Coffee, former technology editor of eWEEK, works with corporate and commercial application developers to build a community based on Force.com, salesforce.com’s enterprise cloud computing platform. With 25 years experience in guiding the adoption and management of innovative information technologies, Peter has been a keynote speaker, moderator or presenter at IT events throughout the U.S., England, Canada and Australia. Peter holds an engineering degree from MIT and MBA from Pepperdine University, with faculty appointments at Pepperdine, UCLA and Chapman College. He is the author of two books, How to Program Java and Peter Coffee Teaches PCs. Speaker - Nathaniel Borenstein, Chief Scientist, Mimecast Borenstein is the co-creator of the Multipurpose Internet Mail Extensions (MIME) standard and developer of the Andrew Mail System, metamail software, and Safe-Tcl programming language. Previously an IBM Distinguished Engineer and faculty member at University of Michigan and Carnegie-Mellon University, he founded two cloud start-ups; First Virtual Holdings, and NetPOS. Borenstein has spoken at a number of influential industry events including multiple Email World, Interop, USENIX and CPSR conferences. Speaker - Marty Kagan, President and Co-Founder, Cedexis Marty Kagan has been leading the development of products and services in the web caching, content delivery, and application acceleration space since 1996. Prior to co-founding Cedexis, Marty was Vice President of Engineering at Jive Software and Akamai Technologies, Director of Technology for Akamai International, and part of the original Cache Engine skunk-works team at Cisco Systems. He has co-authored 9 patents. Speaker - Shlomo Swidler, Founder, Orchestratus Shlomo Swidler is a prominent cloud computing developer, trainer, and consultant. He is among the top experts contributing to the Amazon EC2 Developer Forums. His blog is a highly-regarded source of practical techniques for developers, and has served as the inspiration for a number of features in commercial products. Shlomo is also an active participant in the Oped Grid Forum's Open Cloud Computing Interface working group, providing an open, community-developed interface to cloud computing resources. Shlomo was an early adopter of cloud computing, when, in 2007 as CTO of MyDrifts, he architected and implemented a large-scale deployment completely hosted in the cloud, designed to scale itself automatically according to load. Prior to founding MyDrifts, Shlomo led a team of developers at Sun Microsystems in the Java ME Developer Tools division, where he managed development efforts both for internal and for customer-facing projects. Shlomo also led development teams at a number of startups during the dot-com era. He has an Engineering degree from The Cooper Union in New York. Speaker - Abe Pachikara, U.S. Cloud Computing Adoption Lead, Microsoft Abe Pachikara is U.S. Cloud Computing Developer Evangelism & Adoption Lead at Microsoft, where he reaches millions of developers and decision makers, gets them up to speed and esctatic about the enterprise-grade cloud computing solution offered by Microsoft ("Windows Azure Platform"), and helps them try it out! Speaker - Jeffrey Barr, Senior Web Services Evangelist, Amazon Jeff Barr is focused on furthering awareness among software developers of the opportunity to innovate and build businesses using Amazon Web Services. In this role, Jeff travels, speaks, blogs, and conducts virtual events. Since early 2006, Amazon Web Services (AWS) has provided companies of all sizes with an infrastructure web services platform in the cloud. With AWS companies can requisition compute power, storage, and other services–gaining access to a suite of elastic IT infrastructure services as business needs dictate. Barr has a longstanding interest in Web services and programmatic information interchange. He has held development and management positions at Microsoft, KnowNow, eByz, and Akopia and was a co-founder of Visix Software. He earned his bachelor’s degree in computer science from American University and performed graduate work in computer science at George Washington University. Jeff is currently a part-time graduate student in the Digital Media program at the University of Washington. Jeff has written over 1000 posts for the AWS blog and another 1100 for his personal blog. He’s been a technical reviewer for 4 books on web services wrote a chapter on advanced scripting for a book on Second Life, and is the author of Host Your Website in the Cloud, published by SitePoint in September of 2010. Speaker - Steve Orrin, Director of Security Solutions, Intel Corporation Steve Orrin is the Director of Security Solutions at the Intel Corporation and a regular speaker at nationally recognized conferences on Security, Privacy, and Web Services topics. Previously Orrin served as Chief Security Officer of Sarvega, Inc., (acquired by Intel, inc.) a computer and network security startup which deployed the world's first XML appliance in production in 2001. Prior to his work at Sarvega, Orrin was vice president of security and technology at Watchfire, Inc. responsible for the product development of Watchfire's web application security and privacy software product lines. He has also acted as CTO of Sanctum, a pioneer in Web application security testing and firewall software. Steve was also CTO and co-founder of LockStar Inc., a provider of end-to-end security and web services solutions designed to help organizations deploy web-enabled legacy applications for ebusiness. Steve co-founded LockStar after he left SynData Technologies, Inc. where he was CTO and chief architect of its desktop email and file security product. A recognized expert and frequent speaker on enterprise security, he has developed several patent-pending technologies covering user authentication, secure data access and steganography and has one issued patent in steganography. Steve is a member of several leading industry organizations and is published in several scientific and medical journals. Steve holds an honors degree in research biology from Kean University. Speaker - James Duncan, VP of Product Development, Joyent James Duncan is VP of Product Development and has responsibility for the technical product strategy. Most recently, James was a founder of Reasonably Smart, a Platform-as-a-Service company based in Montreal acquired by Joyent in January 2009. James spent 7 years at Fotango, finishing his time there as the CIO. Fotango, acquired by Canon in 2001, developed one of the world’s first Platform-as-a-Service offerings. Speaker - Paul Lancaster, Business Development Manager, GoGrid Speaker - John Considine, CTO & Founder, CloudSwitch John Considine brings two decades of technology vision and proven experience in complex enterprise system development, integration and product delivery to CloudSwitch. Before founding CloudSwitch, John was Director of the Platform Products Group at Sun Microsystems, where he was responsible for the 69xx virtualized block storage system, 53xx NAS products, the 5800 Object Archive system, as well as the next generation NAS portfolio. John came to Sun through the acquisition of Pirus Networks, where he was part of the early engineering team responsible for the development and release of the Pirus NAS product, including advanced development of parallel NAS functions and the Segmented File System. John has started and boot-strapped a number of start-ups with breakthrough technology in high-performance distributed systems and image processing. He has been granted patents for RAID and distributed file system technology. John began his career as an engineer at Raytheon Missile Systems, and holds a BS in Electrical Engineering from Rensselaer Polytechnic Institute. Watch John Considine discuss how CloudSwitch's Cloud Isolation Technology helps customers overcome the four primary barriers to enterprise cloud computing by allowing them to securely move their existing applications and data into the cloud. Speaker - Jeremy Edberg, Chief Technology Officer, reddit.com Jeremy Edberg is currently the Senior Product Developer for reddit.com, an Alexa top 300 web site, whose entire operations are run on EC2. For the 10 years before reddit, he had worked as a Systems Administrator, Programmer, and Security Engineer for such companies as eBay, PayPal, and Sendmail and UC Berkeley. He graduated with a Cognitive Science degree from UC Berkeley. Speaker - Ian Rae, CEO, CloudOps Ian Rae is a partner at Bitcurrent and the founder of Syntenic, an high-end managed service provider focused on hybrid IT architectures and cloud computing. He is also a founding partner at Year One Labs, and the creator of the largest technology co-working space in Montreal. Ian ran the engineering team at Coradiant, and was the CIO of Canderel Investments. He also consults to both investors and startups involved in the application delivery space. He holds a B.Sc., with honors, from McGill University in his hometown of Montreal, Canada, where he plays ultimate frisbee to unwind, and blogs casually at Infreemation. Speaker - Jonathan Bryce, Founder, Rackspace Jonathan Bryce is Founder of The Rackspace Cloud. He started his career working as a web developer for Rackspace, and during his tenure, he and co-worker Todd Morey had a vision to build a sophisticated web hosting environment where users and businesses alike could turn to design, develop and deploy their ideal web site—all without being responsible for procuring the technology, installing it or making sure it is built to be always available. This vision became The Rackspace Cloud. He currently spends his time on OpenStack, the open source cloud software initiative. Speaker - Simon West, Chief Marketing Officer, Terremark Simon West, Chief Marketing Officer for Terremark Worldwide, is responsible for global marketing and brand management for the company, including brand development, product marketing, lead generation and advertising programs. West has more than 15 years of experience in the Internet infrastructure space, including 11 years with Data Return, where he was responsible for marketing and corporate communications. Previous responsibilities included leadership positions in technology development, corporate strategy and Communications for Divine Inc. and Data Return, where he was part of the initial four-person start-up team and played an instrumental role in taking the company Through initial business planning and product definition, through the execution of an Initial Public Offering to a successful sale of the business. West holds a Bachelor of Arts in Communications from the University of Texas at Arlington. Speaker - David Nelson, Chief Strategist, Cloud Computing, Boeing Company David Nelson is an Associate Technical Fellow at The Boeing Company and is currently the Chief Strategist for Cloud Computing. In this role David is responsible for the long term direction and short term implementation of the internal and external cloud strategy. A 27 year veteran of Boeing, David’s primary work has been around emerging technologies. He has co-authored several books and speaks at industry forums and regional groups. Speaker - Dave McCrory, Senior Architect, Cloud Foundry, VMware Dave McCrory is a Senior Architect for Cloud Foundry at VMware. He is focused on educating businesses, developers, and IT operations on how to best leverage scale out architectures and cloud computing approaches. McCrory founded and served CTO/Chief Scientist at four startup companies, ProTier, Surgient, Inovawave, and Hyper9. While at these companies, he was granted 7 Patents around Virtualization Management and Cloud Computing. He most recently worked as a Cloud Architect in Dell's Data Center Solutions Group, where he worked on several high-profile hyper-scale computing projects. Dave is a published author having co-authored the book "Advanced Server Virtualization". He is very active on social media personally blogging and tweeting. He also operates the social media efforts for Cloud Foundry. Speaker - Sundar Raghavan, CMO, Skytap Panelist - Denis Martin, Executive Vice President and CTO, NaviSite Denis Martin's role as Executive Vice President reflects his continued contributions to NaviSite's strategic direction, including acquisition activity, and product, service, and channel development. Martin brings 20 years of business experience and has served in several positions in the company, most recently as Senior Vice President of Corporate Development. He has extensive experience in network-based computing and outsourced delivery of business solutions and managed services. Before joining NaviSite, Mr. Martin managed the national hosting and application services organization for AppliedTheory, Inc. As a co-founder of AppliedTheory, Inc., he was instrumental in the development of the company's managed service offering by combining traditional hosting services with application development, integration and support services. He had served as Senior Director of Software Engineering at AppliedTheory's predecessor, NYSERNet, the world's first regional Internet service provider. He has also acted as a consultant to several state and federal agencies in developing network and application programs at local, state and national levels. Panelist - Zane Adam, General Manager of Azure and Middleware, Microsoft Corporation As General Manager in the Business Platform Division, Zane runs worldwide product management and marketing for cloud and middleware products including SQL Azure, Azure Appfabric, DataMarket, BizTalk Server, Windows Server AppFabric and Data Modeling Tools. His responsibilities include defining business strategy, product offerings, pricing, partner engagement, and worldwide sales integration. Prior to this role, Zane was GM of virtualization business and marketing at Microsoft, where he lead a team responsible for working across Microsoft business groups and operations groups to formulate business strategy and product offerings\marketing for customers and partners. Prior to this role, Zane was Senior Director in the Windows Server division where he managed the enterprise infrastructure marketing teams for Windows Server, Windows Compute Cluster Server, Microsoft Virtual Server, Windows Server Hyper-V and Windows Storage Server. Before holding these positions, Zane worked in Europe as Business and Marketing Officer for Microsoft’s Eastern European HQ. In that role he managed marketing strategy and execution for 16 Eastern European countries that include the Czech Republic, Poland and Russia. Zane started his career at the company 12 years ago as a consultant with Microsoft Consulting Services. Panelist - Christian Reilly, Manager of Global Systems Engineering, Bechtel Christian Reilly, manager of Global Systems Engineering, Bechtel Corporation, is responsible for the architecture and design of enterprise computing and communications infrastructure, from the datacenter to the desktop, in support of core business operations. Mr. Reilly also led Bechtel's EMEA Infrastructure Group, providing innovative infrastructure solutions to support Bechtel's engineering and construction project activities across business lines and geographies, and was Manager of Information Systems and Technology on the US$20 billion New Doha International Airport project in Qatar—the first purpose built airport to handle unconstrained operations of the Airbus A380 aircraft. Panelist - Stuart Charlton, Head of Infrastructure Operations, Canadian Pacific Railway Panelist - David Link, President and Chief Executive Officer, ScienceLogic David is the president and CEO of ScienceLogic, Inc., a provider of IT operations and cloud monitoring solutions. He founded and built ScienceLogic by identifying large emerging markets, gaining intimate knowledge of customer IT problems, challenging conventional wisdom and bringing targeted, innovative products to market. At ScienceLogic, his market knowledge and customer focus has led the EM7 IT Management System to dramatically exceed the needs and expectations of clients. Prior to founding ScienceLogic in 2003, Link was senior vice president and a corporate officer at Interliant, Inc., where he led the establishment of Interliant's strong presence in the ASP/MSP market. He previously held senior management positions within IBM's Software Division leading the development of Internet commerce products. Link also spent nine years in IT solutions with CompuServe, building innovative global online communication solutions while establishing the market for business and consumer online services. Panelist - Alex Polvi, Cloudkick Founder and Director of Bay Area Operations, Rackspace Alex lead Cloudkick, a Y-Combinator funded start-up, as its CEO and co-founder to the successful acquisition by Rackspace. Now with Rackspace he is responsible for Cloudkick product development and the build out of Rackspace's Bay Area operations. Previously, he has worked on many infrastructure projects for the Mozilla Foundation,Google,and the Oregon State Open Source Lab. He holds a BS in Computer Science from Oregon State University. Panelist - Jason Lochhead, CTO, Cloud Computing, Terremark Worldwide, Inc. Jason Lochhead is responsible for the technological development of Terremark’s hosting services. Mr. Lochhead oversees the overall technology direction of the Company’s hosting business. Mr. Lochhead is the architect of Terremark’s acclaimed utility computing platform, Infinistructure™. He is also the architect of Terremark’s Enterprise Cloud, the Company’s innovative cloud computing product. Prior to joining Terremark, Mr. Lochhead was a co-founder of Data Return, a hosting company often rated among the best in the industry. During his 11 years at Data Return, he worked in various positions, including research and development, architecture and technology executive positions. Mr. Lochhead was born in Irving, Texas and currently resides in Frisco, Texas with his wife and child. Panelist - Eli Feldman, VP, Technology Solutions, EPAM Systems, Inc. Eli Feldman is Vice President, Technology Solutions and a Cloud practice leader at EPAM Systems. Mr. Feldman is responsible for driving the company’s Cloud vision, which is to enable EPAM’s clients to leverage Cloud Computing enveloped with application development, maintenance and support services, thus improving innovation, time to market and ability to support a global dynamic marketplace. Mr. Feldman has more than 17 years of experience in the high-tech industry, ranging from distributed systems and semantic analysis to software development and systems architecture and support. Prior to joining EPAM, he was in charge of Engineering, Operations and Cloud Services at InfoNgen. Before that he was a Senior Technologist at Multex, provider of one of the first SaaS offerings for the financial markets. Panelist - Rishi Vaish, Vice President Engineering and CTO, Cast Iron Systems, an IBM Company Rishi is the CTO for cloud integration at IBM. He is responsible for vision, strategy and architecture of the IBM suite of products that solve application, platform and infrastructure integration in a hybrid cloud world. Prior to this role, Rishi was the Vice President of Engineering and Product Management at Cast Iron Systems, acquired by IBM, responsible for all activities related to development, operations and product management for the Cast Iron Suite of products. He has also held senior engineering roles at Teamscape Inc, an Enterprise Learning Management Platform acquired by PeopleSoft/Oracle, at WebSwap Inc., a Sequoia funded e-commerce site, and at Tata Share Registry Limited, a financial services company for India’s premier business house, the Tata Group of companies. Rishi holds a Bachelor of Technology degree from the Indian Institute of Technology (IIT) in New Delhi, India.
8:30 AM – 4:30 PM Critical Technologies to Overcome Today’s Security Threats Location: Lagoon L IT security technology is extremely dynamic in nature. Not only do new and improved security technologies constantly emerge, but some technologies become increasingly prevalent, whereas others fall by the wayside. Furthermore, many information security experts believe that we have been using the same basic security measures over the last 20 years and that this is one of the major reasons for the growing gap between actual risk and managed risk. The technology arena is not excepted from this view. Because technology is so critical in mitigating information security-related risk, keeping in touch with security technologies (especially new and emerging ones), understanding their real functionality, capabilities, limitations, and potential for improvement despite all the hype that surrounds them, understanding environments and contexts in which they are most likely to be successful, and learning how to develop an effective strategy for deploying and phasing in these technologies is essential. This one-day course will cover four extremely critical security technologies: network security, cloud computing, virtualization, and intrusion detection technology. The course will present a realistic view of each technology and will then delve into security issues related to each one. Course Outline * Network security * Cloud computing * Virtualization and security * Intrusion detection technology * Wrap-up You Will Learn * The major types of current and emerging threats against network security and how the network threat landscape has changed over the last few years * Major kinds of network security technologies (with an emphasis upon new and emerging technologies), how each can help protect against network attacks, and limitations of each * How to develop and implement an effective network security strategy * The nature and benefits of cloud computing, including the types of cloud services that are available * Security risks in cloud services and available control measures (where they exist) * Likely future developments in cloud computing and their probable impact upon security * How to develop an effective strategy for mitigating cloud-related security risk * What virtualization is and how virtualization works * Major types of virtualization * Benefits and downsides (especially from a security perspective) of virtualization * Controls that counter virtualization-related security risk * How virtualization technology is likely to evolve over time and the probable impact upon information security * How to develop an effective strategy for mitigating virtualization-related security risk * What intrusion detection is and how it works * The major approaches to intrusion detection * What is right and what is wrong with today’s intrusion detection technology * How SIEM technology helps compensate for limitations in today’s intrusion detection technology * Intrusion detection in the future * How auditors need to approach auditing today’s new and emerging technology deployments Who Should Attend * IT staff members (especially system and network administrators) * Information security specialists * Auditors * Managers and executives who need to know “what’s up and what’s coming down the pipe” in information security technology Instructor - Eugene Schultz, CISM, CISSP, CTO, Emagined Security Dr. Eugene Schultz, CISM, CISSP, GSLC is the CTO at Emagined Security, an information security consulting practice based in San Carlos, California. His areas of expertise include intrusion detection and prevention, cloud and virtualization security, incident response, Windows, Unix, Linux and network security, policy, standards and procedures, information security governance, and cryptography. He gives an average of over 30 talks each year and has made a total over 50 keynote presentations. Speaking awards received include the ISACA John Kuyers Best Speaker/Best Conference Contributor Award and the Vanguard Conference Top Gun Award (for best presenter) twice. He is the author/co-author of five books, and has also written over 120 published papers. Gene has been the editor-in-chief of two journals and is currently on the editorial board of three journals. He is also a SANS instructor, member of the SANS NewsBites editorial board, co-author of the 2005 and 2006 CISM examination review materials, and is on the technical advisory board of three companies. Gene has previously managed an information security practice as well as a national incident response team. He has also been professor of computer science at several universities and is retired from the University of California at Berkeley. He has received the NASA Technical Excellence Award, the Department of Energy Excellence Award, the Vanguard Chairman's Award, and the National Information Systems Security Conference Best Paper Award. A Distinguished Fellow of the Information Systems Security Association (ISSA), Gene has also been named to the ISSA Hall of Fame and has received ISSA's Professional Achievement and Honor Roll Awards. He is currently a member of the accreditation board of the Institute of Information Security Professionals (IISP). Dr. Schultz has provided expert testimony before committees within the U.S. Senate and House of Representatives on various security-related issues, and has served as an expert witness in a number of legal cases.
8:30 AM – 4:30 PM Deep Packet Inspection with Wireshark Location: Lagoon J Sometimes using tools like PING and Traceroute aren’t enough to isolate the cause of network problems. This class will take a hands-on approach to learning how to use the Wireshark protocol analyzer to capture packets and analyze network traffic. Numerous examples will be used throughout the day to walk the attendees though the process of filtering out those packets that are working well and drilling down to those that are at the root of the problem. Attendees will be provided with a CD containing a number of open source network troubleshooting tools, as well as the trace files used in the class. Laptops are required. Course Outline: Installing and Configuring Wireshark Using Display Filters Using Capture Filters Isolating the cause of slow data transfers Running Wireshark from the command-line Building a capture to disk appliance Who Should Attend: Network Administrators Network Analysts Server Administrators Desktop Administrators Network Managers Instructor - Mike Pennacchi, Owner, Network Protocol Specialists Mike Pennacchi is owner of Network Protocol Specialists, a network analysis and training company based in Seattle, Washington. His company specializes in analyzing network performance problems for companies throughout the United States. He has taught at Interop since 1997 and has received the event's Instructor Award as highest ranking instructor three of those years. Pennacchi brings his experience as a network analyst into the classroom and assists students in understanding how to fix problems in their own networks.
8:30 AM – 4:30 PM Principles of Effective IT Management - Day One Location: Lagoon H This two day tutorial focuses on specific steps you can take to improve your IT organization, business model, tools, staffing and skill levels, as well as your policies and operational procedures. In an environment of constant change, IT accountability has taken on new levels of urgency. IT departments regularly struggle with staffing levels, turnover, burnout, lack of credibility, or end-user and managerial dissatisfaction. If you're questioning how to satisfy the end user, control or cut costs, and still offer a balanced and fulfilling career progression to IT professional staff, we have answers for you. For more information click here. Instructor - Thomas Randall, Operations Vice President, BT Americas Tom Randall is a Vice President with BT Americas. Having been both a CIO as well as running a data center on Wall Street, he understands what it takes to make IT successful in supporting enterprise business objectives.
8:30 AM – 4:30 PM Unified Communications: Make It So - Tools for Successful Planning, Selection and Implementation Within Your Enterprise Location: Breakers F Unified Communications is now the core of enterprise communications and should also be considered in the design of new or updated business processes or software applications. Thousands of case studies have defined the values and ROIs for UC, ranging from direct reductions in costs and capital to less direct but far more valuable business process improvements or revenue and profit growth. This workshop will demonstrate how to find and then logically and economically implement these UC applications in your enterprise. Course Outline The workshop will answer these questions: What is Unified Communications (UC)? What are the new technologies that make UC possible? How can you find the best UC applications for your enterprise? What are communications "hot spots" and how do you find them? How do you design a UC application or solution? Who are the major suppliers of UC technologies? What are the UC solution elements from the top suppliers (template format)? How do you select among desktop, IP Telephony, applications, and mobility UC vendors? How do we determine the ROI of a new UC application? What are the implications for UC applications for my network? How can we organize the best applications into a multi-year UC Plan? What are the steps in implementing the typical UC configurations and applications? What other steps are required for successful implementation, adoption and ROI? You Will Learn At the end of the Workshop, attendees will know how to find UC opportunities in your enterprise; how to investigate and evaluate UC solutions; what technology choices are available for the solutions; how to create a plan and roadmap based on those solutions; how to select the appropriate technologies and vendors; and what steps are usually required for implementation of typical configurations. The workshop will include a UC Planning Toolkit which will be available in electronic form for all course attendees. Who Should Attend Roles in any of the three stages of UC planning, vendor selection, and implementation management: IT Director/Supervisor: Communications, Messaging, Applications or Network Telecom Director/Supervisor: Communications, Applications or Network IT Strategic Planning or CTO Director/Supervisor Director/Supervisor of Business Analysis (IT or Line of Business) Instructor - Marty Parker, Principal Consultant, UniComm Consulting Marty Parker is committed to advancement of Unified Communications (UC) to produce new benefits and efficiencies in enterprise communications and to stimulate and justify innovation in the business communications industry. Marty sees Unified Communications as transforming the highly manual, unmeasured, and relatively unpredictable world of telephony-based and e-mail-based communications into a software-assisted, coordinated, simplified, predictable process that will deliver high-value benefits to customers, to employees, and to the relevant enterprises. With even moderate attention to implementation and change management, UC can deliver the cost-saving and process-accelerating changes that deliver real, compelling, hard-dollar ROI. Marty is co-founder of UniComm Consulting, the industry's premier independent consulting firm providing strategy, planning and implementation support for enterprises in all industry segments. Marty is also co-founder of UCStrategies.com, the industry's leading forum for UC information and dialog. Marty has previously delivered important UC sessions at VoiceCon (now Enterprise Connect) and InterOp including, "UC Options: Who's Offering What?" as well as leading the deep-dive session, "Unified Communications Implementation." As a student of UC successes and case studies, Marty will moderate the important session, "Interoperability in UC” which will highlight the critical areas for multi-vendor implementations and call on a panel of leading vendors to describe how customers can manage successful implementations. Marty bases is UC activities on his experience in sales, strategic planning, product line management, financial management and general management positions in both computing (IBM) and communications (ATT/Lucent/Avaya) firms, as well as with two venture funded firms and with a very large west-coast telecom interconnect firm in the 1980s.
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Monday, May 9
8:30 AM – 4:30 PM CIO Bootcamp: IT Emergent: High Value Leadership in a Low Tolerance World- Day Two Location: South Seas D As the world of information technology changes, the skill set required to lead your IT organization continually evolves. Attend Day Two of this intensive two-day CIO Boot Camp to learn firsthand from successful CIOs. Hear about common mistakes, how to avoid making them and how to apply their lessons to your world. Topics include: Vendor Management Managing the Next Technology Portfolio Green IT/Sustainability Managing Social Media IT Leadership For more information click here. Instructor - Thornton May, Futurist Executive Director, IT Leadership Academy Thornton May is America's leading CIO career doctor, tirelessly researching the environmental and psychological diseases that destroy IT leadership careers. On the road over 250 days a year making 'house calls' with leading CIOs, Thornton has assembled one of the world's most respected medicine chests of empirically tested job-saving, business-growing remedies in the IT business today. In addition to career doctoring, Thornton teaches Executive Education at four major universities, writes columns on technology for two leading publications, advises major organizations and government agencies on how to think differently about the future, all the while conducting seminal anthropological field research into technology use behaviors of the various tribes comprising modern society. Thornton brings a scholar's patience for empirical research, a second-to-none gift for storytelling and a scathingly honest sense of humor to his audiences. His exuberance is infectious. After prolonged exposure you go home and wring the personality out of your clothes. Most importantly you will be refreshed, revitalized and re-armed to win the career wars in front of you. Thornton was recently voted one of the world's 100 most influential leaders in IT. Speaker - Robert Rennie, CIO & VP, Technology, Florida State College at Jacksonville Speaker - Cheryl Smith, CIO, WestJet Ms. Smith is an experienced business leader and information technology (IT) expert. She has senior executive experience as a CEO and CIO, and has worked in the energy, health care, telecommunications, manufacturing, and consulting industries, and with federal agencies. Career Summary: Cheryl Smith is a principal at an expert IT consulting firm that offers services in IT Crisis Management. The firm specializes in providing support to companies facing an IT crisis or major “one-time” IT-related event (www.smithandassociates.us.com). She has been responsible for the successful turnaround and completion of critical IT projects and ventures throughout the world. Prior to her work in IT crisis management, Ms. Smith was the CEO of a technology startup company, utility.net. utility.net offered Broadband over Power Line (BPL) networks to the major US electric companies for commercial sale of broadband to customers in their rural territories, and SmartGrid applications for utility use. She was the global CIO for McKesson Corp—a Fortune 15 health care company; the CIO for KeySpan (now National Grid)—one of the largest energy companies in the US; the VP for Strategic Systems at Verizon; and the MIS Director for Honeywell Federal Systems. She was a Principal at Ernst & Young, one of the “Big 6” consulting firms, for 7 years, successfully managing major IT efforts for a number of Fortune 100 companies in the US and around the world. Her initial years in the industry were spent building 3 core systems that remain in use on Capitol Hill (the electronic voting system on the House floor, the House publication system, the cable communication system used by both the House and the Senate) at the U.S. House of Representatives. She is the co-founder of the CIO Institute, a certificate program for IT leaders at UC Berkeley, Haas School of Business. In addition to teaching and international speaking engagements, her articles on IT problems, issues and challenges—with ‘insider information’ on how to resolve—have been published worldwide. Smith holds both Bachelor and Master degrees from Penn State. Speaker - Bruce Barnes, President and CEO, Bold Vision LLC Mr. Bruce Barnes has over thirty-six years of experience as a senior level officer in the technology arena, including very influential roles in Fortune 100 companies. He has received numerous industry accolades, including having been recognized by the industry press as one of this country's most noted CIOs. He is a recognized voice at national industry events and in major industry publications. He is an ongoing advisor and retained coach for a number of successful senior level corporate leaders. Currently, Mr. Barnes is the founder and CEO of BOLD VISION®, a senior management consulting consortium comprised of "C Level" executives, which operates as a trusted advisor and consultant to a number of noted CIOs and other I/T leaders, as well as to several large I/T product providers. Prior to this current role, Mr. Barnes served as the Vice President of I/T Strategy and Planning for the Nationwide Enterprise, a $200B international insurance and financial services company. There, he was responsible for the overall technology strategy, I/T architecture, information security, and I/T governance processes for the global enterprise. Prior to that, Mr. Barnes served as VP and Chief Information Officer for Nationwide Financial Services, a $100B international financial services company, where he oversaw all facets of technology services and operations within that publicly-held organization. Prior to that, he served as Chief Information Officer for Ohio's largest privately owned HMO, and he also held various management positions with an international library/information services company, the Washington (DC) office of a major technology vendor, and as an officer in the United States Army. He is a co-founder for the nationally acclaimed "CIO Solutions Gallery" at The Ohio State University's Fisher College of Business. He is a graduate in five sciences from The Ohio State University. Speaker - Christopher Barber, Former Senior Vice President of Enterprise Strategy and CIO, WesCorp Chris Barber is the Former Senior Vice President of Enterprise Strategy and Chief Information Officer at WesCorp, a corporate credit union headquartered in San Dimas, California managing more than $30 billion in assets. WesCorp provides Electronic Payment Services, Liquidity and Investment Services to Retail Credit Unions across the US and Guam. At WesCorp Mr. Barber lead the organization to pursue a paradigm shift in how it leveraged technology. During time there he led his team to implement several new ground breaking technologies enabling them to be the dominate player in their market, 3X the size of their closest competitor. Prior to joining WesCorp, Mr. Barber served as SVP and CIO for GlobeNet Capital Corporation in Orlando Florida (that eventually became part of the NYSE), an innovative company that built and operated electronic trading systems. He also held leadership positions with Vector Securities as Senior Technology Officer and with Mercer Investment Consulting as the Director of Software Development for their Global Resource Group. Mr. Barber is an entrepreneurial and visionary leader accomplished at strategic planning, product development, process improvement, and reengineering of key business processes. He is an advocate of leveraging enabling technologies to gain a competitive advantage, a skilled communicator, team builder and collaborator who maximizes efficiencies and productivity through boosting employee morale and performance. He has over 20 years of assisting organizations exceed their performance goals through the use of enabling technologies, a wide background in many areas of information technology including Software/Product Development, E-commerce, Business Intelligence and Analytics, Check Image Warehousing and Delivery Systems and Mobile Technologies to name a few. Mr. Barber received his Doctorate degree in eCommerce from Trinity College, his M. B. A. in Finance from DePaul University and his Bachelor’s degree in Computer Science from Central Michigan University. Speaker - Alan Cullop, Chief Information Officer, Senior Vice President, The TriZetto Group Alan S. Cullop is currently serving as chief information officer and senior vice president with The TriZetto Group, the leader in healthcare ERP technology solutions touching half of the U.S. insured population. He joined the company in January 2010 and is implementing a business-focused strategy that maximizes the return on IT investments while focusing on operational excellence and improved cost structure. Mr. Cullop’s strategy focuses IT resources on projects that provide competitive advantage. Mr. Cullop brings over 20 years of global information technology and business experience to his current role. Prior to joining TriZetto, Mr. Cullop served as chief information officer and executive vice president with Berkshire Hathaway’s NetJets, a multi-billion dollar company. He joined the company in 2005 and rapidly positioned technology as a strategic enabler for the business. Through collaboration with business leaders, the IT and business teams collectively delivered projects utilizing advanced analytics, business process reengineering and internal process optimization. The company grew revenues by more than 300% and scaled by 2.5 times effectively during Mr. Cullop’s tenure. Mr. Cullop was ranked as one of the top 10 CIO/CTO’s in the United States by leading IT Futurist, Thornton May and was recognized by Information Week as 2010 Masters of Technology. Mr. Cullop currently serves on the board of TechColumbus, a leading technology incubator and on the executive advisory committee for the Groundworks Group, a non-profit technology provider for the United Way. Mr. Cullop has served on the Board of Directors of SITA, a diversified global company that provides technology services including applications development and networking in over 200 countries. Mr. Cullop also served on the Board of Directors for Tripeze.com, a Canadian e-commerce company, which was successfully acquired by Sears Corporation. Mr. Cullop also serves on several Technology groups across the country. Mr. Cullop earned a Bachelor of Science degree from the University of Tennessee in Knoxville in 1987 and was a member of the Leadership Forum at The DuPree College of Management at Georgia Tech in Atlanta from 1998 - 2000. Speaker - Ben Bailey, Director of IT Services, Applied Voice and Speech Technologies, Inc. Ben Bailey is Director of IT Services at Applied Voice and Speech Technology, a leader in providing Unified Communications solutions through its flagship product, CallXpress. CallXpress is a Unified Communications platform that transforms productivity through applications like call processing, voicemail, unified messaging, personal assistant, fax, speech, and notification. Ben manages a diverse team that maintains the IT infrastructure across the company’s locations both in the US and abroad. Prior to joining AVST, Mr. Bailey held senior IT Management positions at Saflink Corporation (NASDAQ: SFLK), a publicly traded biometric security software firm. Speaker - Thomas Bakewell, CIO, Riverbed Thomas Bakewell has been Chief Information Officer and Vice President of Information Technology for Riverbed Technology, Inc since joining the Company in January of 2008. In his role, Mr. Bakewell is responsible for shaping the company's worldwide IT strategy to support the continued growth and the need for real-time collaboration and data access for Riverbed's globally distributed workforce and corporation. Under his leadership, the IT team has achieved new levels of business agility, productivity, and customer service through innovative, adaptive technology solutions that accommodate business priorities. Prior to joining Riverbed, Bakewell held a number of executive IT leadership roles at Coherent, Inc., Brocade Systems and Sun Microsystems. Speaker - Paul Barrett, CTO, Psytechnics, a NetScout company Paul Barrett works for NetScout Systems, Inc., which acquired Psytechnics Ltd. in April 2011. His role at NetScout includes responsibility for their voice and video quality assessment technology. Paul was CTO at Psytechnics prior to its acquisition by NetScout and was responsible for all research, development and standards activities at Psytechnics. He joined Psytechnics shortly after its creation in 2001 and worked for ten years at BT Laboratories before that. Paul has more than 20 years of experience in the telecommunications industry and has been actively involved in international standardization for most of that time. His standards work has encompassed many aspects of voice and video communications, including four generations of GSM and 3G codecs. Paul is currently a Vice Chairman of the ITU Study Group responsible for "Performance, QoS and QoE" and is the UK Head of Delegation for this group. He is a Chartered Engineer, Member of the IET and IEEE, and holds a Masters Degree in Electronic Systems Engineering from the University of York.
8:30 AM – 4:30 PM Desktop Virtualization: The New “Desktop” - Delivering Virtual Desktops and Applications Anywhere Location: Mandalay Bay D The definition of a “desktop” is changing in many ways. Virtualization technologies have expanded and improved, offering better ways to deliver desktops and applications, ranging from VDI to session virtualization to streamed desktops to client hypervisors to Desktop as a Service. New devices continue to emerge and proliferate (including tablets, smartphones, thin clients and zero clients), and Bring Your Own Computer (BYOC) initiatives are gaining ground. As IT organizations consider the best strategy for delivering and supporting desktops and applications for the next decade, and address tactical issues like migration to Windows 7, IT has the opportunity to change the paradigm for delivering endpoint access to users and devices anywhere. Desktop and application virtualization offer new ways to incorporate the new types of users and devices, and many of the past barriers to virtual desktops have been overcome. For more information click here. Instructor - Barb Goldworm, President and Chief Analyst, FOCUS Barb Goldworm has spent 30 years in systems and storage in various senior management, marketing, sales, technical and industry analyst positions with IBM, StorageTek, Novell, Enterprise Management Associates and several successful startup ventures. A frequent speaker at industry events, she also created and chaired Interop’s Network Storage Track. More recently, she was one of the top 3 ranked analyst/ knowledge expert speakers at SNW and has been a regular expert speaker for TechTarget Webcasts and Ziff-Davis Summits and E-seminars. She also chaired the 2007 Server Blade Summit on Blades and Virtualization. Barb has published extensively since the 1990s, writing regular columns for Network World and ComputerWorld, as well as numerous business and technical white papers and articles on systems, software, storage, storage networking and enterprise management. She currently writes a regular column for TechTarget SearchServerVirtualization. In 2007, she published a book entitled "Blade Servers and Virtualization: Transforming Enterprise Computing While Cutting Costs" commissioned by Wiley, available on Amazon.com. Barb brings a unique blend of marketing and technical depth, both strategic and tactical, with experience in product management, product marketing, sales, market research, software development, project management and education. Panelist - Doug Lane, Director of Product Marketing, AppSense Inc. Doug Lane is a seasoned marketing and product management professional with a successful 15-year record of bringing innovative technology products and services to market. He is presently Director of Product Marketing at AppSense, the leading provider of user virtualization solutions to enterprise organizations. Before joining AppSense, Lane was employee number one at Virtual Computer, where he led marketing and product management as the company emerged as a groundbreaking client-side virtualization vendor. In addition to his experience with virtualization technology, Lane’s prior roles at companies such as VeriSign, Guardent, and GTE Internetworking/Genuity spanned technology areas such as information security, RFID/supply chain, DNS/critical Internet infrastructure, Web hosting, and telecommunications/IP backbone services. Lane earned a BS from Emerson College and an MBA from Boston University. Panelist - Kevin Strohmeyer, Senior Manager Product Marketing, Citrix Kevin Strohmeyer is senior product marketing manager for the Enterprise Desktop and Applications group at Citrix. He is responsible for helping to drive the go-to-market strategy for the company’s market-leading Citrix XenDesktop® product line. Prior to joining Citrix, Strohmeyer held senior product marketing positions at NComputing and Pano Logic, and held a variety of marketing roles at Sun Microsystems where he also helped launch Sun Ray. Strohmeyer is a virtual computing industry veteran with expertise across product management, product marketing and product portfolio strategy and brings over 12 years of experience to Citrix. Strohmeyer holds a master’s degree in business administration and a bachelor’s degree in government from St. Mary’s College of California. Panelist - Mac Binesh, Group Product Manager, End User Computing, VMware Mac is responsible for design, development, validation and publication of VMware View Reference Architecture. Mac also works with VMware partners (DELL, NetApp, HP, Cisco, EMC, VCE) on validation of co-branded VMware View Reference Architecture. Mac has over 30 years of experience in software engineering, software quality assurance, systems engineering and network design working for companies such as Auspex, Veritas (employee #34), ZeitNet, Adaptec, Sun/iPlanet, Oracle and most recently at Microsoft in Engineering and Technical Sales roles focusing on Network Security, Firewalls, Enterprise Portals, Identity Management and Virtualization. Mac has an extensive depth and breadth of experience covering business strategy and technical architecture. Mac holds BS degree in Business Administration with minor in Computer Science. Mac is an MBA candidate in high technology. He lives in Portland, Oregon with his wife and 2 children age 15 and 17.
8:30 AM – 4:30 PM Enterprise Cloud Summit - Private Clouds Location: South Seas B On-demand computing resources are the most disruptive change in IT of the last decade, and much of that disruption begins at home. Day Two of Enterprise Cloud Summit will focus on private clouds -- radically new ways to combine virtualization, automation, and self-service models in order to change how you deliver IT to your business. For a detailed agenda click here. Instructor - Alistair Croll, Founder, Bitcurrent Alistair is the principal analyst at Bitcurrent; an executive at CloudOps; an advisor to various technology venture firms; the founder of the Bitnorth conference; and the founder of the Human 2.0 blog on emerging technologies. Prior to Bitcurrent, Alistair co-founded startup accelerator Rednod; web performance management firm Coradiant; and Networkshop, a research firm. He has also worked as a product manager for 3Com Corporation, Primary Access, and Eicon Technology. Alistair is the content chair for Cloud Connect, the industry's largest cloud computing event; the track chair for cloud computing and the Enterprise Cloud Summit at Interop; and the co-chair of O'Reilly Strata. Alistair is a frequent contributor to a range of technology publications. He has taught at industry conferences such as Web2Expo, IGT, Interop, Structure, Enterprise 2.0, Velocity, Mesh, and eMetrics. He is also the co-author of Web Operations (2010, O'Reilly), Complete Web Monitoring (2009, O'Reilly) and Managing Bandwidth: Deploying QOS in Enterprise Networks (1999, Prentice-Hall). Moderator - David Linthicum, CTO, Blue Mountain Labs As CTO of BML, David Linthicum focuses on emerging technology spaces and the industry's move toward cloud computing. Linthicum is a widely recognized technology thought leader who has appeared in InfoWorld, Intelligent Enterprise, and eBizq.net, covering SOA and enterprise computing topics. He is a regular columnist in Government Computer News, Cloud Computing Journal, SOA Journal and Align Journal, and is the editor of Virtualization Journal. In addition to daily communications, Linthicum is the author of 13 books on computing. Moderator - Dave Roberts, VP, Strategy & Marketing, ServiceMesh, Inc. Mr. Roberts has two decades of experience in strategic product development. Prior to his current role as vice president of strategy and marketing at ServiceMesh, Mr. Roberts held a similar role at open networking vendor Vyatta, where he crafted the marketing and communications strategy that positioned Vyatta as the leader in open networking. Prior to Vyatta, Mr. Roberts was the co-founder, CTO, and vice president of strategy at Inkra networks where he pioneered virtualized security and networking technology for utility and cloud computing. Prior to Inkra, Mr. Roberts was vice president of product management for Nortel Networks, responsible for product strategy and definition related to the company's line of Layer 2 and Layer 3 Ethernet switches and campus ATM switches. Mr. Roberts has also held management positions at Bay Networks, Rapid City Communications, Cabletron Systems, ZeitNet, and AMD, where he spearheaded Gigabit Ethernet, ATM, and WiFi product lines and strategic marketing initiatives. He began his career with engineering positions at Hewlett-Packard. Experienced in a variety of technologies, Mr. Roberts is the author of eleven patents, three technical books, and numerous industry articles. Mr. Roberts regularly speaks at industry conferences around the world. Mr. Roberts holds a Bachelor of Science degree in electrical and computer engineering from the University of California, Santa Barbara. Moderator - Hooman Beheshti, VP of Products, Strangeloop Networks With over 15 years of experience working in the networking technology realm, Hooman's experience ranges from defining and driving the development for load balancing, web acceleration, and application delivery products, to leading the technical evangelism initiatives behind them. He previously served as the VP of Technology for Crescendo Networks and the CTO for Radware Inc., where his insights and technical expertise helped bring innovative, award-winning networking products to market. A pioneer in the application acceleration space, he helped design one of the original load balancers while at Radware. Hooman holds a Bachelor of Science in Electrical and Computer Engineering from the University of California Irvine. Speaker - Peder Ulander, Chief Marketing Officer, Cloud.com Peder is CMO of Cloud.com and sets the direction and strategy around corporate identity, product marketing and demand generation. Peder has a strong track record of bringing new, market defining open source technologies to market. Prior to joining Cloud.com, Peder was senior vice president of marketing at Sun Microsystems where he was responsible for open sourcing the Java platform, building a business with OpenSolaris and establishing Sun as a leader in the open source enterprise software market. Additionally, Peder has served at a number of open source technology startups and also held product leadership positions at Cisco and Symantec. Speaker - Issac Roth, PaaS Master, Red Hat Issac Amarillas Roth is CEO and co-Founder of Makara. Before founding Makara to solve application management problems for customers moving to cloud and virtualization infrastructures, Issac spent 5 years at Wily Technology, helping to grow the APM leader from a few handfuls of customers through the $375M acquisition by CA, Inc. His contributions at Wily ranged from fire-fighting critical application problems for the largest companies in the world to leading partnerships with critical development frameworks to creating and scaling technical sales tools and processes to the “intrapreneur” role of growing a nascent business unit at CA from 100k in revenue to over $25M in two years. Prior to Wily, Issac was a founder or early employee of three venture backed enterprise infrastructure startups that in aggregate raised $70M in funding. With a degree from Stanford University in Multimedia Design & Technology, he worked as a software engineer in the earlier days of Cisco Systems, and was the fourth employee of the company that became RedHat. Speaker - Margaret Dawson, VP of Marketing and Product Management, Hubspan Margaret Dawson is Vice President of Product Management for Hubspan and a frequent speaker on cloud computing, integration and security. With more than 20 years experience in the IT industry, Dawson has held leadership positions with companies in the network security, personal computer, software, and e-commerce markets, including Microsoft and Amazon.com. Dawson has worked and traveled extensively in Asia, Europe and North America, including ten years working in the Greater China region, consulting with many of the area’s leading IT companies. Speaker - Tom Mornini, CTO and Co-Founder, Engine Yard Tom Mornini co-founded Engine Yard to provide the infrastructure and support necessary to fuel development of Ruby on Rails applications. He has spent nearly 30 years as a software programmer and software architect with experience encompassing nearly every major development platform in that time and 20 years leading companies as a serial entrepreneur. Prior to co-founding Engine Yard in 2006, he created FaceBridge Research, Inc. and InfoMania Printing and Prepress, Inc., an innovator in Internet print procurement. Tom is also the author of Capistrano and the Rails Applications Lifecyle published by O'Reilly. Speaker - Stuart Charlton, Head of Infrastructure Operations, Canadian Pacific Railway Speaker - John Willis, VP of Service, DTO Solutions John has over three decades working in the IT trenches managing complex infrastructures. Prior to joining Opscode, he founded Gulf Breeze Software, an award winning IBM business partner, which specializes in deploying Tivoli technology for the enterprise. John has trained more than 10,000 people on IBM Tivoli products around the world and is recognized as an industry expert in enterprise systems management and monitoring. Willis has authored six IBM Redbooks for IBM on enterprise systems management and was the founder and chief architect at Chain Bridge Systems. Speaker - Mark White, Principal, Deloitte Consulting LLP, Deloitte Consulting LLP Mark White is the Chief Technology Officer of Deloitte Consulting LLP’s Technology practice and the lead IT Principal on the Department of Homeland Security account team. Mark's focus areas include IT service management, IT service architectures, operations engineering, data center design and consolidation, and business intelligence systems. Prior to Deloitte, Mark was a founder and CTO of Realeum, a real-estate software managed services provider. He started his career in consulting with 14 years at Arthur Andersen, culminating his time there as the Managing Principal for the North American Advanced Technology practice. Speaker - Allan Leinwand, CTO Net Ops, Zynga Inc. Mr. Leinwand is currently Chief Technology Officer – Infrastructure at Zynga, Inc. In this role Mr. Leinwand is responsible for all aspects of technology infrastructure used in the delivery of Zynga’s social games including data centers, networking, compute, storage, content distribution and cloud computing. Previously, Mr. Leinwand was a venture partner for Panorama Capital, LLC where he focused on technology investments in data networking, open source software and cloud computing. Prior to this role, he joined JPMorgan Partners as an operating partner in 2004. In 2005, Mr. Leinwand founded Vyatta, the open source networking company. From 2001 to 2004, he was President and Co-founder of Proficient Networks, Inc. From 2000 to 2001, he was Chief Technology Officer and Vice President of Engineering at Telegis Networks, Inc. In 1997 Mr. Leinwand joined Digital Island, Inc. (NASDAQ: ISLD) at inception and served as their Vice President of Engineering and Chief Technology Officer through the company's IPO and secondary offering. From 1990 to 1997, Mr. Leinwand served as Manager of Consulting Engineering and Senior Software Engineer at Cisco Systems, Inc. helping to build and engineer service provider and enterprise networks worldwide. He co-authored "Cisco Router Configuration" and "Network Management: A Practical Perspective" and has been granted a patent in the field of data routing. He currently is an Adjunct Professor at the University of California, Berkeley where he teaches the subjects of computer networks, network management, and network design. Mr. Leinwand holds a B.S. in Computer Science from the University of Colorado at Boulder. Speaker - Bradford Stephens, Founder/ CEO, Drawn to Scale Bradford Stephens is the Founder and CEO of Drawn to Scale, creators of Spire, a Big Data database platform with real-time queries and fulltext search. Bradford has a history ranging from politics (campaign manager at the U.S. House and Presidential levels), music (metal guitar), finance (CSX Railroad), and more. He has a passion for building big things that make an impact on fundamental aspects of business. Bradford is co-chair of OSCON Data, and has spoken at LinkedIn, Gluecon, Interop, ApacheCon, OSCON, and many more places. In his spare time, he enjoys Minecraft, guitar, cocktail creation, and his scalability blog, Road to Failure. Speaker - Jeremy Edberg, Chief Technology Officer, reddit.com Jeremy Edberg is currently the Senior Product Developer for reddit.com, an Alexa top 300 web site, whose entire operations are run on EC2. For the 10 years before reddit, he had worked as a Systems Administrator, Programmer, and Security Engineer for such companies as eBay, PayPal, and Sendmail and UC Berkeley. He graduated with a Cognitive Science degree from UC Berkeley. Speaker - Eli Feldman, VP, Technology Solutions, EPAM Systems, Inc. Eli Feldman is Vice President, Technology Solutions and a Cloud practice leader at EPAM Systems. Mr. Feldman is responsible for driving the company’s Cloud vision, which is to enable EPAM’s clients to leverage Cloud Computing enveloped with application development, maintenance and support services, thus improving innovation, time to market and ability to support a global dynamic marketplace. Mr. Feldman has more than 17 years of experience in the high-tech industry, ranging from distributed systems and semantic analysis to software development and systems architecture and support. Prior to joining EPAM, he was in charge of Engineering, Operations and Cloud Services at InfoNgen. Before that he was a Senior Technologist at Multex, provider of one of the first SaaS offerings for the financial markets. Speaker - David Butler, VP Marketing, Eucalyptus Systems, Inc David leads Eucalyptus’s marketing strategy, product strategy and management, and corporate marketing functions. David brings more than 25 years experience driving product strategy and marketing execution for leading start-up and enterprise software companies such as Digital Reef, HP Software, Mercury Interactive and Systinet, Spotfire, Netscape, NeXT Software, and Cadre Technologies. His broad range of experience spans the development, introduction, and marketing of software products for information governance, private cloud computing, data center automation, SOA governance, business intelligence, SaaS applications, web application servers, and application development tools. David was most recently the Vice President of Marketing for Digital Reef responsible for establishing on-premise and cloud hosted eDiscovery and Information Governance solutions. Prior to that, David led HP Software’s market and product strategy initiative responsible for Private Cloud Computing, Storage Automation software and was a chief strategy and evangelist for the Business Service Automation suite. David also was the Worldwide SOA Director and Chief Evangelist and led HP’s Technology Solutions Group’s SOA marketing and thought leadership activities and solutions. Before HP, David was the VP of Marketing and Chief SOA Evangelist for Systinet, where he defined and established the product and marketing vision for Systinet’s SOA Governance products which led to an acquisition by Mercury Interactive. David has a Bachelor of Science degree in computer science and marketing from Boston College and attended the Worcester Polytechnic Institute, Graduate School of Management for additional studies in product management. Speaker - Jonathan Bryce, Founder, Rackspace Jonathan Bryce is Founder of The Rackspace Cloud. He started his career working as a web developer for Rackspace, and during his tenure, he and co-worker Todd Morey had a vision to build a sophisticated web hosting environment where users and businesses alike could turn to design, develop and deploy their ideal web site—all without being responsible for procuring the technology, installing it or making sure it is built to be always available. This vision became The Rackspace Cloud. He currently spends his time on OpenStack, the open source cloud software initiative. Panelist - James Watters, Sr. Manager, vCloud Solutions, VMware James Watters is currently the Sr. Manager of Cloud Solutions Development at VMware where he is responsible for developing partner run public cloud computing solutions. He is active in the SF Bay Area technology community and organizes the SF Cloud Club. Prior to VMware James held positions in sales, corporate strategy, product management and engineering at Sun Microsystems and Level 3 Communications. Over his career James has focused on strategic issues around scaled data-center infrastructure, open source and virtualization software. Panelist - Steve Riley, Technical Leader in the Office of the CTO, Riverbed Steve Riley is Technical Leader in the Office of the CTO at Riverbed Technology, an innovator in wide-area networking and storage optimization. Steve actively works to raise awareness of the technical and business benefits Riverbed's solutions, particularly as they relate to accelerating the enterprise adoption of cloud computing. His specialties include information security, compliance, privacy, and policy. Steve has spoken at hundreds of events around the world, including RSA, SANS, Black Hat Windows, InfoSec US, (ISC)2, SIIA, IANS, TechEd, Connections, Cloud Expo, and Interop. He co-authored a book about Windows network security, contributed a chapter to a book on auditing cloud computing, has published numerous articles, and conducted technical reviews of several data networking and telecommunications books. Born with an Ethernet cable attached to his belly button, Steve grew up in networking and telecommunications. Besides lurking in the Internet's dark alleys and secret passages, he enjoys freely sharing his opinions about the intersection of technology and culture. Contact him at steve.riley@riverbed.com, on Skype as stvrly, and join the conversation at http://stvrly.tumblr.com. Panelist - James Urquhart, Market Strategist, Cloud Computing Service Provider Systems Unit, Cisco James Urquhart manages cloud computing infrastructure strategy for the Server Provider Systems Unit of Cisco Systems. Named one of the ten most influential people in cloud computing by the MIT Technology Review, and author of the popular cloud computing blog, The Wisdom of Clouds (http://news.cnet.com/the-wisdom-of-clouds), Mr. Urquhart brings a deep understanding of these disruptive technologies and the business opportunities they afford. James has a Bachelor of Arts degree in Physics and Mathematics from Macalester College. Panelist - Peter Coffee, Director of Platform Research, salesforce.com Peter Coffee, former technology editor of eWEEK, works with corporate and commercial application developers to build a community based on Force.com, salesforce.com’s enterprise cloud computing platform. With 25 years experience in guiding the adoption and management of innovative information technologies, Peter has been a keynote speaker, moderator or presenter at IT events throughout the U.S., England, Canada and Australia. Peter holds an engineering degree from MIT and MBA from Pepperdine University, with faculty appointments at Pepperdine, UCLA and Chapman College. He is the author of two books, How to Program Java and Peter Coffee Teaches PCs. Panelist - John Keagy, CEO, GoGrid John Keagy is CEO and Co-Founder of GoGrid, a Global Leader in Cloud & Hybrid Infrastructure hosting. Keagy is an Internet infrastructure pioneer, having built and sold several successful Internet service providers since 1991. At ServePath, now known as GoGrid, , Keagy drove the early growth of the dedicated server hosting market by introducing multiple firsts, including multiprocessor servers and hosted load balanced server networks. John Keagy's entrepreneurial skills and strategic vision have led ServePath and now GoGrid's rapid growth. The company was named to Deloitte's Technology Fast 500 in recognition of its growth (#11 in Silicon Valley and #77 in North America) in previous years. With over 15 years of hosting experience under his belt, John broke new ground with his vision of Cloud Computing, long before the term was even coined. As a result, GoGrid was revealed in 2008 winning many accolades including Best of Show at LinuxWorld 2008. In 2006, Keagy saw the impending shift to the cloud as ServePath's second growth opportunity. Keagy's vision became a two year development effort resulting in GoGrid, the hosting service launched in March of 2008 that enables customers to deploy, scale and manage load balanced virtual and physical servers and appliances in the cloud in just minutes through a web-based control panel or REST-like API. In 1994, John founded the West Coast's largest, profitable, dial-up Internet Service Provider which was the first to deliver local internet access in over 30 cities. John received a Bachelor of Science degree in Civil Engineering from UC Berkeley where he earned the Kennedy Award in Business Administration. He is also an alumnus of the Stanford Business School Executive Program. John lives with his wife, two children and dog in San Francisco and is an avid instrument-rated multi-engine pilot. Panelist - John Stetic, Vice President of Product Management, Novell In his role of Vice President of Product Management, John Stetic works to help set the strategic vision and future roadmaps for multiple product lines with particular focus on the emerging management of enterprise cloud environments. John is responsible for overseeing the product management teams for Novell's management products including ZENworks, PlateSpin and Novell BSM product lines. John was one of the co-founders of PlateSpin and helped drive PlateSpin's product and services offerings globally prior to the Novell's acquisition of the company in March 2008. John has a broad range of experience with innovative emerging software products and projects ranging from wireless application servers to data center management solutions. Prior to joining Novell, Mr. Stetic held engineering and technical positions at a number of software and hardware companies including PlateSpin, Brightspark and Classwave. He holds an Engineering degree from Queen's University and Executive Education from Harvard Business School. John has presented on business and technical issues at numerous high-profile industry trade shows, events and webinar series including: • VMworld • VMworld Europe • Gartner Data Center Conference • BrainShare, Novell's annual user conference Panelist - Rich Lechner, Vice President, Cloud & Services Marketing, IBM Rich Lechner is vice president, IBM cloud and services marketing. He has broad experience across the software, systems and services business including key leadership roles in virtualization, Internet technology, Green innovation, and enterprise systems. He is responsible for defining IBM's cloud strategies and portfolio of services leveraging IBM’s deep process expertise, global delivery, industry leading software capabilities, and research innovations in areas like security and analytics-based optimization. In this role, his organization works closely with clients to apply the transformative power of cloud to reinvent the way they do business. Panelist - Amir Khan, Senior Director Product Line Management, Juniper Panelist - Steve Shah, Sr. Director of Product Management, NetScaler and Cloud Product Group, Citrix Steve Shah is part of the marketing team in the NetScaler and Cloud Product group where he drives product direction and go-to-market strategy. Before returning to Citrix, Steve Shah was the principal of RisingEdge Consutling, a boutique consulting firm that specialized in strategic marketing for datacenter infrastructure products and cloud computing. Some of Steve's customers include Citrix Systems, Coradiant, Silver Peak, and Amadeus Capital. Prior to his return to consulting, Steve Shah was the VP of Product Strategy and Co-founder of Asyncast which built a NLP engine for use in new media and telephony applications. Steve uses his experience of being the customer, engineer, and marketeer to identify new market opportunities and drive technology in new directions as a result. He gained his expertise by holding various product management, engineering, and system administrator roles at Citrix Systems, NetScaler, Array Networks, and Alteon Web Systems. Panelist - Todd Paoletti, Product Line Director, Akamai Todd Paoletti is the Product Line Director for Akamai's Application Performance Solutions product line, an evolving line of Enterprise and Cloud application performance, optimization and security services for delivery over the Internet. Todd is responsible for product strategy and business execution, as well as technology alliances and partnerships in Cloud Computing and Enterprise application and optimization services. Prior to joining Akamai, Todd was Sr. Director of Online Channel Solutions at Actuate Corporation, specializing in information presentation and interface application development for consumer facing and business to business online channels. Additionally, Todd has held a variety of senior marketing, product management and business development roles at leading enterprise software and consumer technologies companies. Panelist - Samrat Ganguly, Senior Network Architect, IT Platform Division, NEC Samrat Ganguly is a Senior Network Architect in the IT Platform division of NEC Corporation of America. He technically leads the NEC’s Openflow based Network Virtualization product commercialization for Cloud, Enterprise and Campus Networks. In the past, he was focused on IPTV and Mobile Video related technology and solution creation in collaboration with Tier-1 service providers. Samrat comes from a research background in the diverse area of Networks and Distributed systems where he led the research group at NEC Labs, Princeton. While in research, he pioneered the concept of Grid Networking and conceived several high impact technologies in the space of CDN, Grid computing , VoIP and Network-centric apps. He has published over 75 papers in premier IEEE/ACM conferences and journals, has over a dozen patents, co-authored the recent Wiley book on VoIP and co-founded multiple conferences in the space of Networking. His current interest is in area of next generation Cloud Networking. Samrat received his PhD from Rutgers University, an MS from the Indian Institute of Science, and a BS from the Indian Institute of Technology. Panelist - Iddo Kadim, Director of Data Center Virtualization Technologies, Intel Iddo Kadim is Director of Data Center Virtualization Technologies within Intel’s Data Center Group. He has been with Intel since 1990. Iddo spent many of these years in the networking area, where he was responsible for the development of products and technologies from Classic Ethernet to 10GbE. Today he is responsible for marketing and ecosystem engagement of Intel’s data center virtualization and security technologies. Iddo has a BSc in Electrical Engineering from Technion – Israel Institute of Technology, and now lives in the Portland area.
8:30 AM – 4:30 PM A Fresh Look at Content, Collaboration, Social, and Portals: Enterprise Information Technologies for Today's Knowledge Worker Location: Breakers F IT teams are under heavy pressure to deliver new social and collaboration solutions to today's knowledge workers, along with heightened expectations from business units that IT managers will understand a wide array of complex content integration toolsets. This fast-paced workshop is designed to give you a baseline of knowledge and best practices to make the right technology decisions and give you greater confidence in addressing business demands. The workshop is divided into six segments, each reflecting an enterprise information imperative: 1) Filtering Focuses on how Enterprise Portals and Enterprise Search technologies attempt to address the problem of information overload, with an in-depth look at how they work (and don't work) underneath the covers. 2) Collaborating Takes a hard look -- from both a business and architectural perspective-- at how emerging toolsets Social and Collaboration tools can help your colleagues filter and leverage information and relationships. 3) Streaming Contrasts different approaches for handling burgeoning media streams within and beyond your firewall. 4) Managing Looks at the promise and pitfalls of Document and Records Management technologies for addressing longstanding needs around structured workflow processes, regulatory compliance, legal obligations, and e-discovery. 5) SharePointing Outline SharePoint's true strengths and weaknesses, and teaches you how to put suitable boundaries around this vast platform. 6) Selecting Shows you to how to navigate these marketplaces effectively in uncertain times, providing a practical approach to help you identify the right "fit" for your particular requirements. Led by Real Story Group (formerly CMS Watch) founder Tony Byrne, the workshop will offer a critical look at what content-oriented technologies can reasonably accomplish, and what's just vendor marketing hype. Get an insider's perspective on how enterprise content technologies really work -- their benefits and inevitable shortcomings -- so you can better support your colleagues today. Who Should Attend: Business Analysts Enterprise Architects IT Leaders Program and Project Managers Technology Consultants and Integrators Enterprise Procurement Managers Instructor - Tony Byrne, President, Real Story Group Tony Byrne is the President of the Real Story Group and oversees all of the technology streams and properties, which include CMS Watch, Enterprise Information Watch, and SharePoint Watch. In 2001, Tony founded CMS Watch as a vendor-independent analyst firm that evaluates content technologies and publishes research comparing different solutions head-to-head. Over time, CMS Watch evolved into a multi-channel research and advisory organization, spinning off similar product evaluation research in various areas of Enterprise Content Management. As a result of this natural evolution, in 2010, The Real Story Group became the parent company of CMS Watch and its sister entities, EI Watch and SharePoint Watch. Tony is the original author of The Real Story Group's Web Content Management research, a former journalist, and a 20-year technology industry veteran. Prior to 2001, he managed an engineering team at a systems integration firm. He now focuses his own research on Enterprise Community and Collaboration software, SharePoint, and Web Content Management. During the last decade, Tony has advised clients such as the US Dept. of the Treasury, the American Association of Retired Persons, MBC Television of Dubai, The Canadian Cancer Society, and The Seattle Children's Hospital.
8:30 AM – 4:30 PM Principles of Effective IT Management - Day Two Location: Lagoon H This two day tutorial focuses on specific steps you can take to improve your IT organization, business model, tools, staffing and skill levels, as well as your policies and operational procedures. In an environment of constant change, IT accountability has taken on new levels of urgency. IT departments regularly struggle with staffing levels, turnover, burnout, lack of credibility, or end-user and managerial dissatisfaction. If you're questioning how to satisfy the end user, control or cut costs, and still offer a balanced and fulfilling career progression to IT professional staff, we have answers for you. For more information click here. Instructor - Thomas Randall, Operations Vice President, BT Americas Tom Randall is a Vice President with BT Americas. Having been both a CIO as well as running a data center on Wall Street, he understands what it takes to make IT successful in supporting enterprise business objectives.
8:30 AM – 4:30 PM Security Tool Time Location: Lagoon L This full day workshop focuses on improving your skills with security tools so you can better evaluate, penetrate and improve your networks security. Designed for IT professionals who need more than just talk about tools, this hands-on experience helps you fully grasp the tools and their uses. This workshop utilizes Offensive Security’s BackTrack VM version so you’ll learn and practice using the same tools and techniques that nefarious hackers are using against your network. You’ll learn an organized process to analyze and attack your network including specific tools for each step. You’ll get time to practice each tool on real targets so you really understand the process and tools. Hands on knowledge of tools for evaluating, penetrating and improving your security are the take homes from this class. Attendees connect wirelessly to our array of virtual computers containing a cornucopia of OS’s for real time practice which helps you understand fully the tools you’re learning. You’ll hear it, see it, read it then do it; this is the ultimate learning experience for those who really want to know the material. We’ll provide the Backtrack VM image (or bring your own), all the targets, an electronic workbook and even prizes for the best info gatherers in the session. All you need to bring is a computer with VMplayer (free) loaded and a desire to learn how to use the latest security tools. Attendees will be able to: State 5 basic tasks needed to get Backtrack functional List steps in order needed to properly evaluate/penetrate network security Cite reasons some target are yummier than others (low hanging fruit) State 3 programs used for gathering information about targets and demonstrate their proper usage Verbalize and demonstrate 5 programs used for network mapping and analysis Demonstrate how to fully setup and use OpenVAS vulnerability scanner Discuss 2 other automated vulnerability scanners and state how to secure demo copies State and demonstrate methods of SMB and SNMP analysis Demonstrate 2 different methods of SQL injection List tools available for network penetration and demonstrate 1 of them Discuss password file format an demonstrate how to crack them Review basic Wireshark commands used to monitor networks Recite how Cryptcat, Netcat and Stunnel work and demonstrate 1 of them State 3 places to locate the most common hacker software code Describe where to get additional help and knowledge about these tools Goals: Improve attendee’s network diagnostic and mitigation skills Increase awareness of security tools available Decrease time spent analyzing network vulnerabilities Make attendee’s comfortable in security by increasing their hands on skills Who should attend: Networking professional who want a hands-on class about the latest security tools. Security professionals who want more training on Backtrack. Attendee Requirements: All attendees MUST have: Laptop/notebook/netbook that they can load or already has VMplayer loaded Rights and privileges to load a virtual machines image to the VMplayer Ability to connect to a wireless network Instructor - Brad Smith, Director, Computer Institute of the Rockies Brad started working with computers in 1972, was featured in 1995 HIMSS - Microsoft Medical Software section and in 2005 was named the Microsoft Small Business Solution Provider Partner of the Year, an award given to only one small business for the entire world. Having helped craft the HIPAA law, Brad works with rural medical facilities helping them meet this complex and needed law, without going broke. With his background in Healthcare and a degree in Psychology, he has specialized in the threat vector of social engineering (SE). Attendees at his sessions learn SE techniques that can help you get those great ideas from Interop implemented in your business. You even get "hands-on" time to practice the skills needed to be successful at SE.
8:30 AM – 4:30 PM The Big Fix: Application Performance Analysis and Troubleshooting Location: Lagoon J Every company has one, the slow application. Whether it started that way, or slowed down over time, it has become unbearable for the customers. This course is designed to provide insight into what makes applications run poorly and what can be done to correct the problem. Attendees will leave this presentation with an understanding of how to troubleshoot application performance problems and how to recognize an application that was not designed to run in a WAN environment. As part of this course, we will examine a number of applications, including HTTP, SQL, and SMB. Course Outline Predicting Application Performance – Know how an application will perform before putting onto your network. Troubleshooting Multi-Tiered Environments – Learn how to track transactions through web, application and database servers. Impact of Bandwidth and Latency on Application Performance – Throwing more bandwidth at the problem doesn’t always make things faster. This presentation discusses the differences between a bandwidth dependent and latency dependent application. Monitoring Application Performance – After the application has been implemented it is important to ensure it is operating as it should. What makes a good WAN application? – The characteristics of a good WAN based application will be covered in this presentation. Who Should Attend: Network Analysts Application Developers Network Managers Server Administrators Instructor - Mike Pennacchi, Owner, Network Protocol Specialists Mike Pennacchi is owner of Network Protocol Specialists, a network analysis and training company based in Seattle, Washington. His company specializes in analyzing network performance problems for companies throughout the United States. He has taught at Interop since 1997 and has received the event's Instructor Award as highest ranking instructor three of those years. Pennacchi brings his experience as a network analyst into the classroom and assists students in understanding how to fix problems in their own networks.
8:30 AM – 4:30 PM Carrier Cloud Forum - Hosted by Light Reading & Heavy Reading Location: Jasmine E Huge revenue, customer acquisition and retention, and brand credibility implications are riding on the ability of Service Providers to leverage their data center and IP infrastructure to deliver profitable network-based IT services. The Carrier Cloud Forum will provide high-quality education and peer-to-peer interaction on building a cloud infrastructure that is manageable and billable, ensuring high-performance security and service quality to meet SLA demands, recognizing best practices for packaging and monetizing XaaS services and applications, and learning what works and what does not for vertical industry customization. For more information click here. Moderator - Ari Banerjee, Senior Analyst, Heavy Reading Banerjee focuses on service provider IT, including all aspects of telecom software research. Banerjee examines the breadth of software used by communications service providers in customer, business, service, and infrastructure management. His area of focus includes all aspects of BSS, OSS, SDP, digital commerce, revenue assurance, service assurance, and elements that span both the infrastructure and network software markets, such as data warehousing, analytics, and business intelligence. Prior to joining Heavy Reading, Banerjee was the VP of Next Generation Software Systems at Yankee Group, leading and overseeing all aspects of their telecom software research. He also worked for the billing and customer care division at Lucent Technologies, and subsequently the global software and services group at CSG Systems. He has worked for utility companies in Asia and Europe in a number of business development and technology functions. Banerjee speaks regularly at leading communications industry events. He holds a B.E. in electronics and communications from Manipal Institute of Technology in India and an M.S. in computer information systems from Bentley College. He also holds an M.B.A. from the University of Glasgow Business School. Moderator - Mike Millegan, President, Verizon Global Wholesale, Verizon Communications Mike Millegan is president - Verizon Global Wholesale for Verizon Telecom and Business, responsible for domestic and international wholesale direction, marketing, sales and wholesale business operations. Prior to his current assignment, Millegan was President of Verizon Partner Solutions in Verizon Services Operations, responsible for wholesale marketing, sales, ordering, provisioning and maintenance of domestic, global and LD customers as well as circuit provisioning for special services. Moderator - Carol Wilson, Chief Editor, Events, Light Reading Wilson has covered the telecom industry for more than 24 years, including 14 years at Telephony, eight of those as Editor-in-Chief. She was a founding editor of Inter@ctive Week and founding Editor-in-Chief of The Net Economy, both for Ziff-Davis Media, and also co-founded a news and information Website, Broadband Edge. In addition to covering telecom, Wilson has written about higher education, business, politics, the arts, and sports for newsletter and newspaper companies. Her work has been recognized by the Computer Press Association, the American Society of Business Press Editors, the Jesse H. Neal Awards of the American Business Media, and the North Carolina Women’s Press Association. Speaker - Sal DeSimone, VP/CTO, Infrastructure Management Group, EMC Sal DeSimone is Vice President and Chief Technology Officer for EMC’s Infrastructure Management Group (IMG). EMC is the world’s leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. IMG delivers solutions that allow customers to gain visibility and control of their information infrastructure, enabling companies to optimize their IT service delivery. Sal is responsible for driving overall technology, architecture, and product portfolio strategy. Also, he is responsible for driving the VCE management architecture together with Cisco and VMware as a member of the VCE coalition. Sal joined EMC in 2005 as part of the acquisition of System Management Arts (SMARTS). At SMARTS, he was the Vice President of Product Development, which include managing the development of the core SMARTS Network Management and IT Operations products. Speaker - Randy Bias, Co-Founder and CTO, Cloudscaling Randy's provocative views on the profound disruption caused by cloud computing have made him one of the most influential voices in the industry. He uses this influence to advocate an open and honest debate about which technologies will win in driving cloud to large-scale adoption. He has inspired organizations and individuals to embrace the disruption of cloud computing to transform business processes and position themselves to succeed in a new world where computing resources are ubiquitous, inexpensive, instantly scalable, and highly available. Since 1990, Randy has driven innovations in infrastructure, IT, operations, and 24×7 service delivery. He was the technical visionary at GoGrid and built the world’s first multi-cloud, multi-platform cloud management framework at CloudScale Networks. He led the open-licensing of GoGrid's API, which inspired Sun Microsystems, Rackspace Cloud, VMware and others to open-license their cloud APIs. Randy's voice can be heard through the Cloudscaling blog, which has tens of thousands of page views monthly. He is frequently interviewed in the trade and business media on cloud computing, and he speaks at dozens of industry events annually. Panelist - Scott Cain, Head Global Portfolio Manager, BT For more than 20 years, Scott Cain has been in corporate IT, developing global networks, deploying enterprise applications and implementing change to positively effect the financial growth of businesses. He has worked for companies like Unilever, Boehringer Ingelheim Pharmaceuticals and Joseph E. Seagram & Sons. He has worked with countless global vendors to develop rock solid outsourcing contracts with Service Level Agreements that match business requirements as well as implemented internal solutions that “Run IT like a business”, which is one of his core drivers. Panelist - Ken Cheng, VP, Service Provider Products, Brocade Mr. Cheng joined Brocade in 2008 through the company’s acquisition of Foundry Networks. At Foundry, he was Vice President and General Manager of High-End and Service Provider Systems. Previously, Mr. Cheng was at Digital Generation Systems where he was Senior Vice President and Chief Operating Officer. While at DG Systems, he was responsible for engineering, operations and program management and took the company to IPO in 1996. Before that, Mr. Cheng held senior management positions at NET and was a member of the technical research staff at Bell Northern Research of Northern Telecom. Panelist - Steven Shalita, Vice President of Marketing, NetScout Systems, Inc. Steven Shalita has more than 20 years of industry and technology experience across service provider and enterprise markets with a strong background in IP, MPLS, and IP transformation projects. His wide range of experience includes service management and assurance to service delivery architecture including data center, core, edge and metro technologies as well as technology initiatives targeting mobile, triple-play and business services carrier environments. Mr. Shalita has held senior marketing leadership positions at Alcatel-Lucent, Redback Networks, HP and Cisco. He returned to NetScout in July of 2008, and was previously Director, Product Marketing from 1997 through 1999. Panelist - Paul Hughes, Director, Product Marketing, Oracle Paul Hughes is Director of Solutions Marketing for Oracle’s Communications Global Business Unit. He is responsible for marketing activities pertaining to Oracle Communications cloud computing solution initiatives in the communications, media/entertainment, and enterprise verticals. Prior to joining Oracle, Mr. Hughes worked as a Research Principal for the Telemanagement Forum, and spent over 10 years as Vice President of Enabling Technologies Research with the Yankee Group. Panelist - Mark Thiele, VP Data Center Strategy, ServiceMesh Mr. Thiele has more than two decades of IT leadership experience. At ServiceMesh he is responsible for helping to establish product and service direction as it relates to data centers and cloud computing. Prior to joining ServiceMesh, Mr. Thiele was Director of Business Operations for R&D at VMware, where he had global responsibility for data center design, strategy, and capacity. During his time at VMware, Mr. Thiele led the project to build their new sixty-thousand square-foot data center in the state of Washington. This new facility is a model of modularity and efficiency and has been LEED certified platinum. He is also Founder and President of Data Center Pulse, a not-for-profit group focused on improving efficiency in data centers and providing a voice for the owner/operators. Mark is a globally recognized leader in efforts to improve the business readiness and efficiency of IT. He is an active member of Infrastructure 2.0, has contributed to the Silicon Valley Leadership Group Data Center Efficiency Projects and has participated in The Green Grid. He is a regular speaker at industry events like Gartner, 7X24, Uptime and TM Forum on topics ranging from the future of data centers and cloud computing to carbon reporting. He serves on several organizations advisory boards has held senior IT Infrastructure leadership roles at Brocade, Gilead and HP. Panelist - Arturo Pereyra, Senior Director, Marketing and Business Development, Oracle Arturo Pereyra leads marketing and business development for Oracle's Media and Telecom applications and solutions. Mr. Pereyra has over 15 years experience in the hi-technology, Media and telecommunications industries. Mr. Pereyra's experience also includes leading worldwide marketing activities for HP's Emerging Markets Group and was a co-founder for a venture-backed wireless company. Prior to this, Mr. Pereyra was an Associate with Booz Allen & Hamilton, based in New York, and worked in the Marketing and Multi-media practice. Mr. Pereyra has spoken and Key-noted at numerous Industry conferences around the world. Panelist - Dean Sheffield, Global Managing Director for Cloud Networking, Juniper Networks Dean is the Global Managing Director for Juniper’s Cloud Networking Solution. In this role, he is responsible for the development of Juniper’s business efforts in the Cloud Computing industry, specifically to increase revenue growth, field productivity, SP relevance and market share. It is a key business leadership position inside the Service Provider Sector and through this role, Dean has the charter to establish and execute a thought leadership agenda for Juniper Cloud Networking. Dean has been with Juniper for over six years and has previously held various Senior Strategy and Planning and Solutions Marketing roles. In these roles he has been responsible identifying business opportunities in new areas, markets, and disruptions that increase Juniper’s competitive position and take them to both the Service Provider and Enterprise market. Panelist - Jurrie van den Breekel, Product Marketing Manager, Spirent Communications Jurrie van den Breekel is senior product marketing manager at Spirent Communications and serves as market segment lead for the company’s Cloud, Enterprise and Data Center test solutions. Previously he served as a technical marketing manager where he was responsible for the market development of Spirent’s Networks and Applications division in the EMEA region. Jurrie has also held a variety of other positions at Spirent. Prior to joining Spirent in 2000, he spent several years at the Dutch-based system integrator, TrueCom, as product manager for telecom test systems. Panelist - Doug Junkins, CTO, NTT America In his role as CTO, Mr. Junkins is responsible for the company’s technology procurement strategy and vendor selection, industry relations and standardization efforts, and overall product portfolio coordination across both the Global IP Network and Enterprise Solutions business units of NTT America. As VP of IP Development for the Global IP Network Business Unit, he is responsible for network architecture, tool development, and peering relations for the NTT Communications Global IP Network. Mr. Junkins transitioned to a leadership role at NTT America when the global IP network business was migrated into NTT America from Verio, which was acquired by NTT Communications in August 2000. At Verio, he served as VP of IP Engineering. Panelist - John Zanni, VP Service Provider Marketing & Alliances, Parallels John Zanni is Vice President of Service Provider Marketing and Alliances at Parallels. He is responsible for working with Cloud Service providers to market their cloud services with them to their end customers as well as developing partnerships with leading technology companies to enable Cloud service providers using Parallels solutions to quickly create profitable Cloud services that meet the diverse needs of their end customers. Prior to joining Parallels, John was general manager of the Worldwide Software plus Services Industry team for the Communications Sector at Microsoft. In this role, he was responsible for driving the strategy for Microsoft’s holster Cloud business. He worked closely with all types of service providers including Web Hosters, SAAS ISVs and telcos to ensure that they were provided with the tools and resources necessary to grow their business. Zanni was also responsible for helping drive Microsoft’s partner hosted initiative to provide the software plus services based next-generation platform, business applications and a compelling digital lifestyle experience for end-users through its extensive partner ecosystem. Panelist - Marc Hayden, EVP, Client Services Business Unit, CHR Solutions Marc Hayden is CHR Solutions’ Executive Vice President, Client Services Business Unit. Mr. Hayden manages and directs the team responsible for helping CHR’s clients succeed through innovative outsourced business operations and services. These services include billing operations, CABS processing, bill fulfillment, managing their IT and Telecom networks, cloud services and more. Mr. Hayden joined CHR in January, 2010 as Vice President of Managed Services. Prior to CHR, Marc was the Managing Partner of Force Multiplier International, a global consulting company focused on strategic planning and market development. He brings over 20 years of commercial and military communications experience having held domestic and international sales and management positions with premier telecommunications companies including Redknee, Harris Corporation, Openet Telecommunications, Inc. and ADC Telecommunications, Inc. Mr. Hayden graduated with honors in Middle Eastern Studies from the Defense Language Institute and is a United States Marine Corps veteran. He received his MBA in International Business and Entrepreneurship from Rollins College Crummer Graduate School of Business and serves on the Board of Directors of the Healthy Start Coalition of Brevard County, Florida. Panelist - Jennifer Madeline, Director, Solution Architecture – North America, Amdocs Jennifer Madeline has more than 20 years of consulting, project management, business analysis and implementation experience for major service providers worldwide. She is an expert in revenue management, including the areas of customer care, billing, accounts receivable, revenue assurance, and collections. She has played a key role in a wide range of BSS implementation and transformation projects, has architected viable solutions within complex BSS environments to support monetization and ROI, and has designed solutions to support unique cloud offerings. Panelist - Agatha Poon, Research Manager, Global Cloud Computing, Tier1 Research Agatha Poon has been a market research professional for 12 years, and has been a regular speaker at numerous professional gatherings and industry events, including CommunicAsia and Cloud Computing Expo. Poon joined Tier1 Research in April of 2010, bringing expertise in cloud computing and enterprise network migration strategies. She is instrumental in the overall global consulting and research activities. Prior to joining Tier1 Research, Poon was a senior analyst at Yankee Group for more than 10 years. Before Yankee, she worked as a research analyst in Frost & Sullivan’s Telecommunications Service group. Poon holds a B.A. degree and an M.B.A. degree in international marketing from Ohio University.
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